Trust Score 66/100 · 5 sources · 581,761 reviews · updated 16 Oct 2026
Wolt reviews
In short
Is Wolt legit?
Wolt scores 1.2 out of 5 on Trustpilot from 8,277 reviews, and 86% of those (7,098) are 1-star. The app stores are far kinder: 4.8 on the App Store from 66,211 ratings and 4.0 on Google Play from 507,056 ratings. Google Maps for Wolt Oy shows 2.2 from 216 reviews. Review sites centre on late, cold food and small refunds, while app store ratings also reflect the app itself and courier-side apps.
Trust Score 66/100 from 581,761 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 581,761
As of 16 Oct 2026 · How we score
AI summary
Wolt scores 1.2 out of 5 on Trustpilot from 8,277 reviews, and 86% of those (7,098) are 1-star. The app stores are far kinder: 4.8 on the App Store from 66,211 ratings and 4.0 on Google Play from 507,056 ratings. Google Maps for Wolt Oy shows 2.2 from 216 reviews. Review sites centre on late, cold food and small refunds, while app store ratings also reflect the app itself and courier-side apps.
- Many app store ratings are strongly positive. On Google Play, 69% of 507,056 ratings are 5-star, and the App Store average is 4.8 from 66,211 ratings. These scores likely include courier-app reviews, so they are not purely about food orders. Google Play
- Some customers report helpful, quick support. They describe a friendly agent, an instant replacement item, or a refund granted without a fight. Trustpilot
- Customers like the app for its restaurant choice, order updates, and grocery delivery. Several call it easy to use and convenient. Google Play
- Customers report fast, reliable delivery on good days. A few Google Play reviews describe quick and professional couriers. Google Play
- A few Google Maps reviews praise the food from specific restaurants ordered through Wolt, including crispy fried chicken burgers that stayed crisp after delivery. Google
- Late and cold food is the most common complaint. Trustpilot customers report waits of 1.5 to 3 hours against quotes of 30 to 65 minutes, and food that arrives cold or unusable. Reports on Google Play, the App Store and Google Maps match this. Trustpilot
- Customers report small or refused refunds. Examples include offers of 12 to 20 kr on orders of 130 to 164 kr, 50% or 20% refunds on cold food, and refunds limited to cases involving delivery time. Many say they must send photos and argue at length. Trustpilot
- Customers say couriers batch several orders at once, make personal stops, leave food outside, or do not bring it to the door. Some say food was marked delivered but never arrived, and a Sitejabber reviewer says charged items were missing and messages went unanswered. Trustpilot
- Customers question the value of Wolt+ and the fees. They report identical prices with and without membership, high minimum baskets for free delivery, service fees charged to members, and a renewal without notice. Trustpilot
- App problems come up after recent updates. Customers report crashes, lag, login code failures, unresponsive menus, payment methods that stop working, and a disliked redesign. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.2 / 5 | 8,277 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 66,211 | 16 Oct 2026 |
| Google Play | 4.0 / 5 | 507,056 | 16 Oct 2026 |
| 2.2 / 5 | 216 | 16 Oct 2026 | |
| Sitejabber | 1.5 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Wolt delivery?
Delivery is the weakest area on review sites. Trustpilot customers report waits of 1.5 to 3 hours, repeated postponements, and couriers who carry many orders at once. Some say delivery windows are now wider, such as 45 to 60 minutes. Others report fast delivery on Google Play. Some orders never arrive or are marked delivered with no food at the door.
How do Wolt returns work?
There is no product return process in the data, only refund requests through support chat. Trustpilot customers report partial refunds, such as 87 of 216 kr, 14 kr or 19 kr on cold orders, and refusals when food arrived early but cold. Wolt appears to refund missing items more readily than quality problems. A Google Play customer says support does refund mistakes, though it costs time. A Google Maps reviewer reports a refused refund on an annual Wolt+ renewal.
How is Wolt customer support?
Support is split. Trustpilot customers describe slow replies, standard AI-style answers, refusals to escalate, and long arguments to get a fair refund. Some Google Play, App Store and Trustpilot customers instead praise support as quick, human and helpful. Others say it is hard to start a conversation because of the menu options.
How is Wolt quality?
Customers report food that arrives cold, wet or damaged, with spilled drinks, crushed burgers, and missing or wrong items. One Trustpilot reviewer says a nut allergy note was not passed on and nuts were in the meal. Some customers also say prices are higher than ordering directly from the restaurant. Praise for the food itself appears on Google Maps and Google Play.
What customers say
about Wolt
Bestilte mad med levering på 55-65 min men det tog lidt over 2 timer før maden kom ISKOLD!!
They will make you wait 2 hours for your order that's supposed to take 30 min, then cancel it out of nowhere, and they won't refund you.
always great service from Wolt and the app works perfectly well and the order updates are helpful.
They mess up every 2nd order now. The good thing is that their support works great and they refund the orders.
Wolts Ai var dog hjælpsom og sørgede for, at jeg straks fik leveret en ny liter mælk.
The order arrived quite late, and the pomegranates and tissues were missing from it, even though WOLT had charged me for them.
Questions about
Wolt
Is Wolt legit?
Wolt is a working delivery service with very large review volumes. Google Play shows 507,056 ratings and the App Store 66,211. Many customers get their orders. Trustpilot averages 1.2 out of 5 from 8,277 reviews, with customers reporting refused refunds and missing orders, and some call it a scam.
How long does Wolt delivery take?
It varies a lot. Some Google Play customers report fast delivery. Trustpilot customers report 1.5 to 3 hours against quotes of 30 to 65 minutes. Customers also say the estimate is now a wider range, like 45 to 60 minutes.
Will Wolt refund cold or wrong food?
Customers report mixed results. Missing items are often refunded in part. For cold food, many Trustpilot reviewers say they were offered only 12 to 20 kr or a 20% to 50% refund. Sending photos and arguing in chat is often needed. Some customers say support did refund their orders.
Does Wolt reply to bad reviews?
On Trustpilot, yes. Wolt replies to 79.5% of reviews in a polite, apologetic tone, often with similar wording. Wolt shows no replies on Google Play, Google Maps or Sitejabber.
Is Wolt+ worth the price?
Customers are split. Some say it works well in a city. Others report the same total price with and without Wolt+, high basket minimums for free delivery, service fees still charged, or an annual renewal with no reminder. Value depends on how often you order and the size of each order.
Ask the agent
about Wolt
Try one of these:
Sources
- 5681
- 4119
- 3117
- 2262
- 17,098
Brand replied to 80% of reviews
As of 16 Oct 2026
- 5351,821
- 426,366
- 35,529
- 211,139
- 1111,957
Brand replied to 0% of reviews
As of 16 Oct 2026
- 552
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Brand replied to 0% of reviews
Google Maps listing: Wolt Oy
Rating data from Google · As of 16 Oct 2026
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