Trust Score 79/100 · 4 sources · 120,277 reviews · updated 16 Oct 2026
Westwing reviews
In short
Is Westwing legit?
Westwing scores 4.79 from 75,316 ratings on the App Store and 4.43 from 44,891 ratings on Google Play, where 76% of ratings are five stars. The Google Maps listing for Westwing HQ scores 2.1 from 47 reviews, and Reviews.io scores 1.7 from 23 reviews. App scores mostly reflect the app and everyday shopping. The low scores come from furniture orders with long delays, cancellations, slow refunds and weak support.
Trust Score 79/100 from 120,277 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 120,277
As of 16 Oct 2026 · How we score
AI summary
Westwing scores 4.79 from 75,316 ratings on the App Store and 4.43 from 44,891 ratings on Google Play, where 76% of ratings are five stars. The Google Maps listing for Westwing HQ scores 2.1 from 47 reviews, and Reviews.io scores 1.7 from 23 reviews. App scores mostly reflect the app and everyday shopping. The low scores come from furniture orders with long delays, cancellations, slow refunds and weak support.
- Customers report attractive, unusual products and a wide choice of decor, kitchenware and furniture. Many say they are repeat buyers. App Store
- Several customers report fast, reliable delivery on smaller orders. They say goods arrive as pictured and well packed. App Store
- Some customers report friendly, quick and solution-oriented customer service. A few older Reviews.io entries say the same. Google Play
- Customers report that returns are usually uncomplicated and that the return window is four weeks. App Store
- Some customers describe high quality items and fair prices in sales, plus a 15% welcome discount for new customers. App Store
- Customers report long furniture lead times of 8 to 12 weeks or more, missed delivery dates and orders cancelled shortly before delivery. One Reviews.io customer reports waiting six months for a wardrobe. Google
- Customers report slow or incomplete refunds. Examples include waiting more than two months, only part of an order refunded, and a delayed refund after a cancelled order. Reviews.io
- Customers report support that is hard to reach or does not answer. Several say it does not resolve problems with damaged, missing or wrong items. Reviews.io
- Many app reviews complain about the early 2025 redesign. Customers report that the club sale preview, viewed items and AR were removed, that iPad landscape mode is missing, and that wishlists lose items or are deleted by an accidental swipe. App Store
- Customers report payment problems in the app, mainly Klarna, Apple Pay, Google Pay and pay-by-invoice. They also report high shipping costs and doubts that sale prices are real discounts. Google Play
Summary written by AI from 128 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| App Store | 4.8 / 5 | 75,316 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 44,891 | 16 Oct 2026 |
| 2.1 / 5 | 47 | 16 Oct 2026 | |
| Reviews.io | 1.7 / 5 | 23 | 16 Oct 2026 |
Delivery, returns
and support
How is Westwing delivery?
Delivery reports are mixed. Smaller orders are often described as fast and trouble-free in app reviews. Furniture orders draw the harshest complaints: 8 to 12 week lead times, delays beyond the estimate, deliveries marked as failed without notice, and orders cancelled after a 10 week wait. Customers also report shipping costs as high, with one citing 40 euros. The Google and Reviews.io samples are small and skew to unhappy customers.
How do Westwing returns work?
Some customers report easy returns and a four week return window. Others report refunds that took months or arrived only in part. One Reviews.io customer in Spain says a return within 14 days was refused. One Google Play review says the return step stopped working after an app update. Another finds the printed return label process old-fashioned.
How is Westwing customer support?
Support gets split feedback. Some app and older Reviews.io customers call it friendly, fast and helpful. Many Reviews.io, Google and Google Play reviews report slow or no replies, ignored invoice corrections, and no resolution for damaged or missing items. In the 23 Reviews.io reviews, 19 are one star, and most of those cite support or refunds.
How is Westwing quality?
Quality feedback is divided. App customers praise high quality items. Furniture reviews report damaged or wrong parts, upholstery wear after about three years, fabric pilling after one year, and a broken chaise longue replaced by another that also broke. One customer says a sideboard marketed as made in Europe carried a made in China label.
What customers say
about Westwing
Ich habe von Deko, Küchengeräten sowie Möbel einiges gekauft und kann Westwing vom ganzen Herzen empfehlen!
Kundenservice ist top! Freundlich, schnell, lösungsorientiert!
Orders get cancelled just before delivery time. I waited 10 weeks for a sofa to arrive, and even re-checked the delivery time with their support center.
Have been waiting six months since the order date to get our wardrobe which should have only taken 10-12 weeks. Parts arrived damaged, as did the replacements.
Preisvergleiche auf Amazon zeigen, dass die auf Westwing angezeigten Ursprungspreise teils doppelt so hoch sind wie bei Amazon.
Our order took a lot longer than we were told to be delivered, we could not schedule a delivery slot for 3 weeks.
Questions about
Westwing
Is Westwing legit?
Customers report buying from Westwing for years, and the app ratings are high: 4.79 on the App Store and 4.43 on Google Play. The Google Maps HQ listing (2.1 from 47 reviews) and Reviews.io (1.7 from 23 reviews) are much lower. They are small samples and mostly cover large furniture orders with delays, cancellations and refund disputes. Some customers call the company a scam after a cancelled order.
How long does Westwing delivery take?
Customers report quick delivery for small items. Furniture is quoted at roughly 8 to 12 weeks, and several customers report waiting longer than quoted. Some also report cancelled orders and missed delivery slots. One customer reports waiting six months for a wardrobe.
Can I return Westwing furniture?
Customers mention a four week return window, and some say returns are straightforward. Others report refunds that took more than two months, were only partial, or required repeated chasing. One customer says a 14 day return was refused. The data says little about returning large furniture in particular.
Does Westwing reply to bad reviews?
It depends on the platform. Westwing replied to every review on the Google Maps listing, but only 4.9% on Google Play and none on Reviews.io. Google Play replies are polite and usually ask the customer to email the Android support address.
Is Westwing worth the price?
Customers who like it praise the unusual products and good quality. Others say sale prices are not real discounts, citing a mixer listed at 819 euros that was cheaper elsewhere. They also say shipping costs are high and that prices are now similar to other shops. Customers who paid a premium for furniture report quality issues in some cases.
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