Trust Score 72/100 · 6 sources · 298,244 reviews · updated 16 Oct 2026
Warby Parker reviews
In short
Is Warby Parker legit?
Warby Parker scores very differently by source. The App Store shows 4.86 from 295,859 ratings and one Google Maps store listing shows 4.8 from 941 reviews. Trustpilot shows 1.6 from 291 reviews, Sitejabber 2.7 from 387, and BBB 1.29 from 72 with a grade of F and 96 complaints in 3 years. Customers report that stores, staff and app ordering are liked, while delivery delays, lens coatings, refunds and customer service drive the low scores.
Trust Score 72/100 from 298,244 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 298,244
As of 16 Oct 2026 · How we score
AI summary
Warby Parker scores very differently by source. The App Store shows 4.86 from 295,859 ratings and one Google Maps store listing shows 4.8 from 941 reviews. Trustpilot shows 1.6 from 291 reviews, Sitejabber 2.7 from 387, and BBB 1.29 from 72 with a grade of F and 96 complaints in 3 years. Customers report that stores, staff and app ordering are liked, while delivery delays, lens coatings, refunds and customer service drive the low scores.
- Store staff get strong praise. The Google Maps listing for Greene St rates 4.8 from 941 reviews, and 853 of them are 5 stars. That is one store listing, not the online shop, and only 5 reviews were read. Google
- Customers report that ordering through the app or website is easy. They like stored prescriptions, easy reorders and the virtual try-on. The App Store rating is 4.86 and Google Play is 4.02, with 457 of 694 Google Play ratings at 5 stars. App Store
- Many customers say the price and frame selection are good value. Some report glasses arriving in 4 to 5 days, ahead of the quoted 14 days. Trustpilot
- Some customers report that support fixed problems quickly. They describe free replacements for broken frames, a fast chat resolution and a manager who followed up after a late order. Trustpilot
- Late or missing orders are the most common complaint. Customers report waits of 15 to 17 days, nearly a month, and orders that never arrived, even with expedited shipping paid for. Trustpilot
- Customers report lens coatings that scratch, film over or peel after 6 to 12 months. Replacement lenses are quoted at roughly $375 to $425, and the scratch warranty is described as 6 months. Trustpilot
- Customers report wrong prescriptions, blurry lenses and frames that are too large. Some say quality control has slipped compared with earlier pairs. Trustpilot
- Customers report slow refunds, long customer service calls and little help. Some also say chat goes unanswered. BBB
- App users report login loops, failed prescription entry and a pupillary distance (PD) measurement tool that does not work. Android reviews carry most of these complaints, and 124 of 694 Google Play ratings are 1 star. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.6 / 5 | 291 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 295,859 | 16 Oct 2026 |
| Google Play | 4.0 / 5 | 694 | 16 Oct 2026 |
| 4.8 / 5 | 941 | 16 Oct 2026 | |
| Sitejabber | 2.7 / 5 | 387 | 16 Oct 2026 |
| BBB | 1.3 / 5 | 72 | 16 Oct 2026 |
Delivery, returns
and support
How is Warby Parker delivery?
Delivery is a major weak point. Customers cite a 14 day estimate and report waits of 15 to 17 days, nearly a month, or no delivery at all. Some say expedited shipping did not help. A smaller group report glasses arriving in 4 to 5 days.
How do Warby Parker returns work?
Customers report that returns are accepted but refunds can be slow. One BBB complaint describes a returned package received on 30 October 2025 with no refund by 10 November. Others describe return label mix-ups and a refund offered through a payment app. Some customers say the at-home try-on was replaced by an AI virtual try-on. Scratch coverage is described as 6 months.
How is Warby Parker customer support?
Support experiences are split. Many customers report long calls, repeated questions, no chat replies and unresolved insurance problems. Others praise phone and chat agents, supervisors and in-store staff. In-store praise is strongest in the single Google Maps listing.
How is Warby Parker quality?
Quality reports are mixed. Some customers say frames and lenses last for years and fit well. Many recent reviews describe lens coatings that scratch, film over or peel, plus wrong prescriptions and oversized frames. One reviewer says the latest pairs are clearly worse than their first two.
What customers say
about Warby Parker
I have only used Warby Parker online and had excellent experiences. I have purchased many prescription frames over the years and have always found the process easy and seamless.
Ordered 2 pairs of prescription reading glasses simple 1.5 magnification both were unusable blurry vision. My 3.99$ drug store readers at 1.5 are crystal clear.
17 days to receive a pair of glasses is completely unacceptable, especially after paying extra for expedited shipping.
Once you have the app, your prescription is stored and easy ordering if you repeat previous order.
I paid over $300.00 for a pair of glasses, and in less than one year the glasses are all scratched up. When I called the customer service they told me they are guarenteed for 6 months.
They absolutely do not ship to arrive in 10 business days as advertised.
Questions about
Warby Parker
Is Warby Parker legit?
Customers report receiving glasses and praise the stores, and the App Store rating is 4.86. Trust is mixed, though. Trustpilot is 1.6 from 291 reviews, Sitejabber is 2.7, and BBB gives an F with 96 complaints in 3 years. Complaints focus on delays, refunds and support.
How long does Warby Parker delivery take?
Customers cite a 14 day estimate. Some report glasses in 4 to 5 days. Others report 15 to 17 days, nearly a month, or no delivery, even with expedited shipping.
Can I return Warby Parker glasses?
Customers report that returns are possible, including replacements for wrong prescriptions. Several say refunds took a long time or needed repeated contact. Scratch coverage is described as 6 months.
Does Warby Parker reply to bad reviews?
Rarely on most sites. The reply rate is 0% on Trustpilot and Sitejabber, 7.8% on Google Play and 40% on BBB. BBB replies apologise and promise a supervisor call. The Google Maps listing has a 100% reply rate with short thank-you notes.
Is Warby Parker worth the price?
Many customers say the low starting price and frame styles are good value. Others say add-ons raise the cost sharply, with one Sitejabber reviewer citing $300 to $400 extra on a $95 price. Replacement lenses were quoted at $375 to $425. Value depends on avoiding add-ons and on lens durability.
Ask the agent
about Warby Parker
Try one of these:
Sources
- 5457
- 461
- 327
- 220
- 1124
Brand replied to 8% of reviews
As of 16 Oct 2026
- 5853
- 431
- 313
- 215
- 129
Brand replied to 100% of reviews
Google Maps listing: Warby Parker Greene St.
Rating data from Google · As of 16 Oct 2026
- 5101
- 415
- 315
- 266
- 1189
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 40% of reviews
BBB grade F, 96 complaints in 3 years
As of 16 Oct 2026
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