Trust Score 70/100 · 6 sources · 26,290,792 reviews · updated 16 Oct 2026
Walmart reviews
In short
Is Walmart legit?
Walmart's ratings split sharply by source. Trustpilot averages 1.6 from 13,068 reviews, with 78% of them one star. Sitejabber averages 2.51 from 4,414 reviews. The Walmart app is rated 4.82 on the App Store (about 18.7 million ratings) and 4.70 on Google Play (about 7.5 million). BBB shows an A+ grade alongside 18,125 complaints in 3 years.
Trust Score 70/100 from 26,290,792 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 26,290,792
As of 16 Oct 2026 · How we score
AI summary
Walmart's ratings split sharply by source. Trustpilot averages 1.6 from 13,068 reviews, with 78% of them one star. Sitejabber averages 2.51 from 4,414 reviews. The Walmart app is rated 4.82 on the App Store (about 18.7 million ratings) and 4.70 on Google Play (about 7.5 million). BBB shows an A+ grade alongside 18,125 complaints in 3 years.
- Customers report low prices and good value. Google Play and Trustpilot reviewers say many items cost less than on Amazon. Google Play
- Customers report the app and store pickup are quick and easy to use. Google Play has 82% five-star ratings, and App Store reviewers call it convenient. Google Play
- Some customers say delivery is on time and orders arrive as described. One Trustpilot reviewer praises the 1 hour delivery option. Rural and disabled shoppers say delivery and pickup help them a lot. Trustpilot
- Customers name individual store staff as kind and helpful, at the electronics counter, pharmacy and bakery counter. Trustpilot
- Customers report late, missing, wrong or misdelivered orders. Several name OnTrac as the carrier that misses addresses or drops parcels at the wrong home. Trustpilot
- Customers report refunds that are delayed, denied or sent to the wrong place, such as a gift card. Many are told to wait 48 hours, 7 days or longer. BBB
- Customers report support loops. They describe automated phone systems, repeated promises to call back, and no resolution. Trustpilot
- Customers report billing problems. These include double charges on food orders, a Walmart+ trial charged early, and cancelled orders where the money stays held. Trustpilot
- App users report freezing, crashes, lag, and bugs when adding a payment method. Some also report out-of-stock items that show as available. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.6 / 5 | 13,068 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 18,712,210 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 7,535,389 | 16 Oct 2026 |
| 3.9 / 5 | 24,306 | 16 Oct 2026 | |
| Sitejabber | 2.5 / 5 | 4,414 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 1,405 | 16 Oct 2026 |
Delivery, returns
and support
How is Walmart delivery?
Delivery is the most mixed theme. Trustpilot and BBB reviewers report late, partial or misdelivered orders, and some say a refund then takes weeks. Others say delivery is almost always on time. One Trustpilot reviewer says a busy day can push delivery to the next day with no warning. Google Play users also report cancelled or delayed deliveries and a higher delivery fee. No source gives average delivery times.
How do Walmart returns work?
Customers report slow or blocked returns, especially for Marketplace items and electronics. One BBB reviewer waited almost four weeks on a sectional return. Sitejabber reviewers mention a 14 day limit on a laptop and being sent to the store to prove a defect. Some Google Play customers say returns are easy and store returns help in rural areas.
How is Walmart customer support?
Support is a main source of frustration. Customers on Trustpilot and BBB describe repeated calls, promises of a fix within 24 to 72 hours, and no outcome. Some say the AI phone system is hard to get past. Sitejabber reviews say it is hard to reach a real person. A few Trustpilot reviewers say support fixed a problem quickly, for example with a gift card for damaged packaging.
How is Walmart quality?
Product quality is described as hit or miss. One Trustpilot reviewer says about half of purchases match the photo and description. Sitejabber reviewers mention defective or cheap items. Others praise fresh vegetables and products that match the description. Complaints often involve third party Marketplace sellers.
What customers say
about Walmart
absolutely love Walmart prices
Only 8 roses showed up instead of 12, the mum never arrived, and they substituted one of the items. It’s been 24 hours and I’m still waiting on the mum.
Delivery is almost always on time with no issues and the product is as advertised. The 1 hour delivery option is well-priced for those random emergencies.
I'm out in a rural area and many times use their delivery service. I like that they're in the community and returns are easy if necessary.
Placed an online order of 20 items received 5 was told a refund would need to be issued in 7 days now I don't have the money or food and was told there was nothing they could do
This app lags, freezes, and crashes all the time. The AI assistant is terrible. Navigation is incredibly unintuitive.
Questions about
Walmart
Is Walmart legit?
Yes, Walmart is a real, major retailer. BBB gives it an A+ grade, but also records 18,125 complaints in 3 years. Its app ratings are high (4.82 on the App Store, 4.70 on Google Play). Trustpilot (1.6) and Sitejabber (2.51) are much lower, mostly over delivery and refunds.
How long does Walmart delivery take?
The reviews give no average delivery time. Some customers say delivery is almost always on time, and one praises the 1 hour option. Others report late orders, next-day delays on busy days, and missing items.
Can I return Walmart online orders?
Yes, but experiences vary. Some customers say returns are easy, including at a store. Others report slow Marketplace returns, a 14 day limit, and refunds sent as a gift card or not issued. Customers say the Marketplace seller and Walmart can both be involved.
Does Walmart reply to bad reviews?
It depends on the site. Walmart replied to 0% of reviews on Trustpilot and Sitejabber, 29.3% on Google Play and 50% on BBB. Replies are mostly templated and ask the customer to contact support.
Is Walmart worth the price?
Many customers say yes. Reviewers on Google Play, Trustpilot and Sitejabber praise low prices and say many items beat Amazon. The risk is service. Customers report problems with delivery and refunds, which can offset the savings.
Ask the agent
about Walmart
Try one of these:
Sources
- 51,182
- 4424
- 3522
- 2733
- 110,207
Brand replied to 0% of reviews
As of 16 Oct 2026
- 56,200,590
- 4842,502
- 3257,095
- 265,794
- 1169,403
Brand replied to 29% of reviews
As of 16 Oct 2026
- 512,179
- 45,182
- 32,966
- 21,383
- 12,596
Brand replied to 0% of reviews
Google Maps listing: Walmart Supercenter
Rating data from Google · As of 16 Oct 2026
- 51,174
- 4496
- 3326
- 2294
- 11,579
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 50% of reviews
BBB grade A+, 18125 complaints in 3 years
As of 16 Oct 2026
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