Trust Score 60/100 · 4 sources · 237 reviews · updated 16 Oct 2026
Vuori reviews
In short
Is Vuori legit?
Vuori holds 2.0 out of 5 on Trustpilot from 139 reviews, and 63% of them are one-star. The Google Maps store listing is much higher at 4.2 from 97 reviews, with 69% five-star, but it covers a store and only 5 reviews were read. BBB gives a D+ grade with 2 complaints in 3 years. Customers who like the clothes praise comfort and fit, while many others report poor support, slow refunds and fabric wear.
Trust Score 60/100 from 237 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 237
As of 16 Oct 2026 · How we score
AI summary
Vuori holds 2.0 out of 5 on Trustpilot from 139 reviews, and 63% of them are one-star. The Google Maps store listing is much higher at 4.2 from 97 reviews, with 69% five-star, but it covers a store and only 5 reviews were read. BBB gives a D+ grade with 2 complaints in 3 years. Customers who like the clothes praise comfort and fit, while many others report poor support, slow refunds and fabric wear.
- Customers report the clothes are very comfortable and the fabric feels soft. Several Trustpilot reviewers say it beats Lululemon. Trustpilot
- Some customers report good durability after many washes. Others say the fit is consistent and the colour range is wider than competitors. Trustpilot
- Store visits get strong praise on Google, where 67 of 97 ratings are five-star. Customers describe well-stocked, clean stores with friendly staff. Google
- A minority of Trustpilot reviewers report fast, kind customer service. Examples include a replacement shipped after an address mistake and a refund on a faded jacket. Trustpilot
- Some customers outside the US report fast delivery and an easy return. One Australian customer got a free courier pickup and a same-day refund once the parcel arrived. Trustpilot
- Customers report customer service is hard to reach, slow and repetitive. They describe chat that does not work, no human contact, and several emails asking for photos without a fix. Trustpilot
- Customers report fabric and stitching problems. These include pilling after one wear, pin holes, ripped stitching and a hole after the first wash. Some long-time buyers say quality has dropped. Trustpilot
- Customers report slow or missing refunds. Examples include nearly a month for a refund, a returned parcel claimed not received, and a returns portal that would not work. Trustpilot
- Customers report lost, misdelivered or late orders. One reviewer had two consecutive orders lost, and another waited almost a week with no dispatch. Trustpilot
- Customers say prices are high for the quality. Some report poor in-store treatment, including staff who were not helpful. One Google reviewer alleged unequal treatment in a store. Trustpilot
Summary written by AI from 58 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.0 / 5 | 139 | 16 Oct 2026 |
| 4.2 / 5 | 97 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 1 | 16 Oct 2026 |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Vuori delivery?
Delivery reports are mixed. Several Trustpilot reviewers in the UK, Europe and Australia report fast delivery, and one UK customer says orders arrive within a week. Others report lost or misdelivered parcels, an order not dispatched after almost a week, and a package that never arrived overseas. Overseas customers say support is email only.
How do Vuori returns work?
Returns experiences are split. Some customers report smooth returns, refunds on older items, and free courier pickup. Others report refunds taking almost a month, a returned parcel disputed, and a returns portal that failed. One UK customer was sent through a product form and a 7 to 10 day assessment. Another said a return label meant a long trip to a drop-off point. BBB has a complaint about a double charge that remained after a return. One customer was offered only 15% off after reporting worn shorts.
How is Vuori customer support?
Support is the most common complaint. Of 139 Trustpilot reviews, 101 are one or two stars, and many cite support. Customers report slow replies, repeated requests for information and no clear answers. Some reviewers report fast, respectful help. BBB shows a D+ grade, with complaints about a double charge and an expired birthday reward. The single Sitejabber review is a 2023 one-star complaint about customer service.
How is Vuori quality?
Opinion on quality is divided. Many Trustpilot reviewers praise soft fabric, good fit and durability after many washes. Others report pilling, loose stitching, holes and fabric that stretched after two years. Some long-time buyers say the fabric has become cheaper. A Google reviewer says the men's range suits leisure but not intense training. The Sitejabber review reports glued zipper pockets that separated.
What customers say
about Vuori
They started pilling after the first time I wore them. This fabric is cheaper than it used to be.
This store has a great selection of Vuori products and an easy going vibe and atmosphere.
Laconic repetetive answers, taking them ages to answer, chat on the website almost never works and no humans available to talk to.
their customer service team responded quickly, treated me with respect, and immediately worked toward a solution.
We were expecting a refund within about 10 days but it took almost a month.
Cashier charged for 2. I returned 1 item ABD STILL HAVE CHARGE.
Questions about
Vuori
Is Vuori legit?
Vuori is a real brand with retail stores, and many customers receive and enjoy their orders. Reputation is mixed. Trustpilot shows 2.0 from 139 reviews, Google shows 4.2 from 97 for a store listing, and BBB gives a D+ with 2 complaints in 3 years. Complaints focus on support and refunds rather than non-delivery.
How long does Vuori delivery take?
The data gives no standard delivery time. One UK customer reports orders within a week, and others report fast shipping to Europe and Australia. Some customers report lost parcels or an order not dispatched after almost a week.
Can I return Vuori clothing?
Yes, customers report returning items by label or courier, and some got refunds even after a year. Others report refunds taking almost a month, a portal that failed, or no refund for worn items. One BBB complaint says a charge stayed after a return.
Does Vuori reply to bad reviews?
Rarely on Trustpilot, where the reply rate is about 5%, and replies are mostly generic. Google replies reach about 40% of reviews. No replies appear on Sitejabber or BBB.
Is Vuori worth the price?
Opinion is split. Fans say the comfort, fit and durability justify the price and compare it favourably with Lululemon. Others call it overpriced after pilling, stitching failures or stretching. One buyer cites a $100 price point for joggers that stretched within two years.
Ask the agent
about Vuori
Try one of these:
Sources
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Vuori, you can claim this page.