Trust Score 63/100 · 5 sources · 3,017,918 reviews · updated 16 Oct 2026
Vinted reviews
In short
Is Vinted legit?
Vinted scores 1.2 out of 5 on Trustpilot from 24,117 reviews, with 61% rating it 1 star. Sitejabber (1.62 from 587) and Reviews.io (1.12 from 826) are also very low. The app stores are far higher, at 4.88 from 588,530 on the App Store and 4.45 from about 2.4 million on Google Play. Customers report the app is easy to use, but complain about bans, weak support and weak seller protection when something goes wrong.
Trust Score 63/100 from 3,017,918 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 3,017,918
As of 16 Oct 2026 · How we score
AI summary
Vinted scores 1.2 out of 5 on Trustpilot from 24,117 reviews, with 61% rating it 1 star. Sitejabber (1.62 from 587) and Reviews.io (1.12 from 826) are also very low. The app stores are far higher, at 4.88 from 588,530 on the App Store and 4.45 from about 2.4 million on Google Play. Customers report the app is easy to use, but complain about bans, weak support and weak seller protection when something goes wrong.
- Customers report the app is easy to use for buying and listing. Some sellers say it beats eBay for simplicity. Google Play
- Many reviewers say they find bargains and good prices on clothes and household items. Some call it a good way to earn extra money from unused things. Reviews.io
- Some buyers report smooth orders, items as described and fast delivery, in some cases under a week. App Store
- A few customers report quick refunds when a problem was raised, and fast payment release to sellers. Trustpilot
- Sellers on some sources like that sellers do not pay a selling fee, because buyers pay the service charges. Sitejabber
- Customers report accounts banned or listings removed as counterfeit or against the rules, often with proof of authenticity ignored. Many blame automated moderation and say appeals get canned replies. Trustpilot
- Customers report poor customer service. They describe bots and templated answers, no phone number and no access to a human. Trustpilot
- Sellers report little protection when parcels are lost or damaged. They say disputes favour the buyer, so they lose both the item and the payment. Trustpilot
- Buyers report fakes, items not as described and scam sellers. Many say Vinted sided with the seller or refused to help. Trustpilot
- Some customers report blocked or delayed payouts, extra identity checks and money held for days or weeks. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.2 / 5 | 24,117 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 588,530 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 2,403,858 | 16 Oct 2026 |
| Sitejabber | 1.6 / 5 | 587 | 16 Oct 2026 |
| Reviews.io | 1.1 / 5 | 826 | 16 Oct 2026 |
Delivery, returns
and support
How is Vinted delivery?
Experiences are mixed. Some buyers report fast shipping and arrival in under a week. Others report parcels lost for weeks or months, damage in transit, and parcels sent to the wrong pickup point. Several sellers blame the courier options, and one reviewer names Evri. The data gives no standard delivery time.
How do Vinted returns work?
Customers report a short window, about 2 days after delivery, to raise an issue. Several say they missed it or were refused help after that. Others say they had to pay return shipping and the buyer protection fee even when the item was not as described. A few report easy refunds when the seller cooperated.
How is Vinted customer support?
Support is the most common complaint on the review sites. Customers report automated replies, repeated template emails, appeals closed within seconds, and no way to reach a person. A small number of customers on Sitejabber and the App Store report quick or helpful responses. Many Sitejabber and Reviews.io reviews have star ratings that do not match their text, so ratings alone understate how many complaints are about support.
How is Vinted quality?
Quality depends on the seller because items are second hand. Customers report some items arriving as described and in excellent condition. Others report counterfeits, wrong sizes or colours, damaged items and unclear condition labels. Several reviewers advise checking seller reviews before buying, especially for jewellery and branded goods.
What customers say
about Vinted
The worst they have my £400 and won’t give it back
Llevo muchísimas compras y solo tuve un problema y me devolvieron el dinero sin mucho jaleo.
Easy to list items quickly, simple to use overall, and my experience as a seller has been better than eBay.
I have a selling history of around 100 sales, yet Vinted chose to side with a new user in a dispute and cancelled the transaction, leaving me without my laptop.
I couldn't check the item within the very short 2 day period they have refused to give me any help.
Never had an issue buying or selling I have used vinted since it opened.
Questions about
Vinted
Is Vinted legit?
Vinted is a real marketplace with millions of app reviews and a 4.45 rating on Google Play. Trustpilot rates it 1.2 from 24,117 reviews, though, and many complaints are about scams, fakes, bans and poor support. Customers report mostly fine experiences when no problem comes up. Review sites attract more complaints than app stores.
How long does Vinted delivery take?
The data gives no fixed time. Some buyers report orders arriving in under a week and fast shipping. Others report lost or damaged parcels and delays of weeks or months, depending on the courier used.
Can I return Vinted items?
Customers report you can raise an issue, but only within a short window after delivery, about 2 days. Several say they were refused help after that. Some also report paying return shipping and the buyer protection fee. Results vary a lot by case and seller.
Does Vinted reply to bad reviews?
No. The reply rate is 0% on Trustpilot, Google Play, Sitejabber and Reviews.io. No reply rate is available for the App Store.
Is Vinted worth the price?
Many customers say the prices are low and it is a good way to buy and sell second hand. Others complain about fees, shipping charges and the buyer protection fee, and some sellers say the suggested prices are too low. Most of the dissatisfaction is about what happens when a deal goes wrong.
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