Trust Score 74/100 · 7 sources · 440,536 reviews · updated 16 Oct 2026
Very reviews
In short
Is Very legit?
Very scores 3.9 out of 5 on Trustpilot from 209,966 reviews, with 64% five-star and 22% one-star. The app ratings are higher, at 4.78 on the App Store (161,195 ratings) and 4.42 on Google Play (67,387). Smaller review sites are much harsher: 2.1 on Sitejabber (79 reviews) and 1.71 on Reviews.io (1,723 reviews).
Trust Score 74/100 from 440,536 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 440,536
As of 16 Oct 2026 · How we score
AI summary
Very scores 3.9 out of 5 on Trustpilot from 209,966 reviews, with 64% five-star and 22% one-star. The app ratings are higher, at 4.78 on the App Store (161,195 ratings) and 4.42 on Google Play (67,387). Smaller review sites are much harsher: 2.1 on Sitejabber (79 reviews) and 1.71 on Reviews.io (1,723 reviews).
- Customers report easy ordering and quick delivery. Trustpilot reviewers describe an easy-to-navigate site, delivery within a few days and, in one case, next-day arrival. Trustpilot
- Customers like the prices and deals. Reviewers mention good prices, sales and discount offers, and Reddit users share discount codes and bundle offers on consoles and electronics. Trustpilot
- Customers value the payment options. App reviewers praise buy now pay later, interest-free periods and the ability to spread the cost of large items. App Store
- Customers like the wide product range, from clothes and sportswear to furniture and electricals. App Store
- Some customers report quick, helpful support. Examples include a faulty bed sorted out quickly, a call answered within minutes, and a long-term customer rating the service team as one of the best. Trustpilot
- Customers report poor customer service and slow refunds. Common themes are callbacks that never happen, being passed between advisors, and refunds taking one to two weeks or longer. Trustpilot
- Customers report credit limits being removed or orders declined for security reasons. Several also complain about high interest rates, with figures between 38% and 57.9% APR quoted in reviews. Sitejabber
- Customers report wrong, missing, damaged or late items. Reviewers describe the wrong product arriving, parcels marked delivered but not received, and broken goods such as a cooker hood and a board game. Trustpilot
- Customers report app problems. These include slow loading, battery drain and heat, login failures, and payment or buy now pay later buttons that do not work. App Store
- Customers report long phone waits and say calls are handled by an overseas call centre. One reviewer reports calls of 40 to 70 minutes, and another says the advisors did not understand UK consumer rights. Reviews.io
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.9 / 5 | 209,966 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 161,195 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 67,387 | 16 Oct 2026 |
| 3.4 / 5 | 186 | 16 Oct 2026 | |
| Sitejabber | 2.1 / 5 | 79 | 16 Oct 2026 |
| Reviews.io | 1.7 / 5 | 1,723 | 16 Oct 2026 |
| No star rating | 200 | 16 Oct 2026 |
Delivery, returns
and support
How is Very delivery?
Delivery is mixed. Many Trustpilot reviewers report quick delivery, in some cases a day or two. Others report parcels that went missing, were left unsafely, arrived damaged or were marked delivered when they were not. Yodel and DPD are named in complaints. One Reddit user ordered a PS5 Pro on 17 September with an estimated delivery of 19 October. Some reviewers also say the delivery charge is too high.
How do Very returns work?
Reviews on returns are mixed. One Trustpilot reviewer found the online return easy but had to travel to a drop-off shop, and a Google Play reviewer calls the return policy very good. Complaints centre on refunds taking 7 to 14 days or longer, and on repeated failed collections of large items. One Google reviewer says returns are now handled by an overseas team.
How is Very customer support?
Support gets sharply divided feedback. Some customers report quick answers and problems solved. Many more report no callbacks, unhelpful advisors, calls of 70 minutes and complaints that go nowhere. The harshest comments appear on Sitejabber and Reviews.io, which have few reviews compared with Trustpilot.
How is Very quality?
Reviews say little about product quality, because Very sells many brands. One reviewer was impressed by the quality of clothes and another praised a sideboard. Another found a cardigan's material differed from the description. Most quality complaints are about damage in transit or faulty items, such as a failing SSD and a faulty mattress.
What customers say
about Very
Good prices and really quick delivery.
Paid hundreds for furniture in February, they took the money immediately but never delivered the items.
What sort of company gives you a £600 credit limit and takes it away after ordering something
Have been with Very for many years now and I would rate their customer service and team as one of the best!
The delivery was very quick, unfortunately 1 of the items had to be returned. The return was easy enough to do on line
I like this app but it drains my battery.
Questions about
Very
Is Very legit?
Very is a large retailer with 209,966 Trustpilot reviews and a 3.9 rating. Most reviews are positive (64% five-star), and many customers report receiving their orders. A minority report non-delivery, wrong items or refund problems, and the smaller sites rate it much lower (Sitejabber 2.1, Reviews.io 1.71).
How long does Very delivery take?
Customers report delivery from next day to a few days for many orders. Others report delays of a week or more, lost tracking and missed deliveries. One Reddit user was quoted about a month for a PS5 Pro.
Can I return Very items easily?
Customers report that returns can be started online. Some say the return process is easy and the policy is good. Others report refunds taking 7 to 14 days or longer, and large-item collections failing several times.
Does Very reply to bad reviews?
Almost never. The reply rate is 0% on Trustpilot, Google Play, Google and Sitejabber, and about 0.1% on Reviews.io.
Is Very credit a good idea?
Customers are divided. App reviewers like interest-free periods and spreading the cost. Many reviewers on Sitejabber and Google report credit limits being removed, orders declined and interest rates between 38% and 57.9% APR. Customers advise checking the rate and payment dates before buying on credit.
Ask the agent
about Very
Try one of these:
Sources
- 5135,177
- 411,275
- 39,114
- 28,127
- 146,273
Brand replied to 0% of reviews
As of 16 Oct 2026
- 552,738
- 44,721
- 31,548
- 21,873
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Brand replied to 0% of reviews
As of 16 Oct 2026
- 595
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Brand replied to 0% of reviews
Google Maps listing: The Very Group HQ (Shop Direct)
Rating data from Google · As of 16 Oct 2026
- 5252
- 444
- 322
- 231
- 11,374
Brand replied to 0% of reviews
As of 16 Oct 2026
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