Trust Score 75/100 · 3 sources · 41,729 reviews · updated 16 Oct 2026
Veja reviews
In short
Is Veja legit?
Veja scores 3.9 out of 5 on Trustpilot from 41,109 reviews. About 65% are five-star and about 16% are one-star. Google shows 4.1 from 614 reviews, but that is a single store listing (VEJA MARAIS), not the online shop. Sitejabber shows 1.75 from only 6 reviews, so it says little.
Trust Score 75/100 from 41,729 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 41,729
As of 16 Oct 2026 · How we score
AI summary
Veja scores 3.9 out of 5 on Trustpilot from 41,109 reviews. About 65% are five-star and about 16% are one-star. Google shows 4.1 from 614 reviews, but that is a single store listing (VEJA MARAIS), not the online shop. Sitejabber shows 1.75 from only 6 reviews, so it says little.
- Customers report comfortable, well-made shoes. Trustpilot reviewers describe them as sturdy, comfortable and good quality, and some bought again. Trustpilot
- Customers report fast delivery and an easy website. Several recent Trustpilot reviews mention quick delivery and simple ordering. Trustpilot
- Customers like the style, the colour range and the eco-friendly, recycled materials. Some say the brand's ethics influenced their purchase. Trustpilot
- Store staff get strong praise on Google. Reviewers say the staff were patient and helpful with fitting and finding the right pair. Only 5 Google reviews were read. Google
- Sizing is the most common complaint. Customers report shoes that run too big or too small, sizes that vary between models, and wrong sizes sent. One Google reviewer says support admitted US size labels were wrong. Trustpilot
- Customs and import fees come as a surprise. Customers in Switzerland, Canada, Mexico and Colombia report extra charges of about 25% to 35% of the order value. Many say these were not flagged clearly at checkout. Trustpilot
- Durability and defects are a recurring worry. Customers report soles coming unglued, cracked soles, seams splitting and laces snapping. Some say the brand rejected their claims. Trustpilot
- Returns and support frustrate some customers. They report broken return label links, costly international returns, slow replies and disputes over whether a product is faulty. Trustpilot
- Comfort is mixed on some models. Reviewers call the insole hard, with too little cushioning, or the shoe slippery. Trustpilot
Summary written by AI from 61 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.9 / 5 | 41,109 | 16 Oct 2026 |
| 4.1 / 5 | 614 | 16 Oct 2026 | |
| Sitejabber | 1.8 / 5 | 6 | 16 Oct 2026 |
Delivery, returns
and support
How is Veja delivery?
Most recent Trustpilot reviewers report quick delivery. The main problems are UPS. Customers in Germany report parcels left at an access point after a claimed failed delivery. One customer reported a parcel stuck in transit for 2 days. One reported a small order that took nearly a week. One reported an order not received. Import duties are the other issue. Reports include 38 CHF on a 150 CHF order, up to 30% in Canada and over 35% in Mexico. The brand says Swiss shipping conditions changed on October 1.
How do Veja returns work?
Online orders appear to be returnable by post only. One customer wanted to return in store and could not. Customers outside France report that return postage can cost more than the shoes. Others report a broken return label link and extra return fees. One older Sitejabber review says a return was approved only after asking for a manager. Another Sitejabber review from 2020 says a refund never arrived. Sitejabber has only 6 reviews, so treat it with caution.
How is Veja customer support?
Experiences are mixed. Customers report slow or missing replies, being told a sizing mix-up was their own mistake, and rude responses on Sitejabber. The brand says agents follow up by email on many complaints. Google reviewers praise in-store staff, but this is one store listing and only 5 reviews were read.
How is Veja quality?
Many customers praise robust, comfortable shoes with good materials. A smaller group reports defects. These include soles separating after a season, a cracked sole within 8 months, seams failing within weeks, snapped laces and cosmetic flaws on arrival. Some customers say the brand's quality team judged these issues acceptable. Others find some models too hard or too slippery.
What customers say
about Veja
Gute Qualität, robust aber auch bequem
Delivery was quick, and all the sneakers I ordered are great!
When I contacted customer service, they told me they are aware of an issue with their sizing labels and that customers should ignore the US size and rely only on the European size.
despite the price was in CHF I had to pay a significant amount in custom fees (38 CHF) on one 150.- order. You should flag that
After just two weeks, the seam at the back of the shoe came apart and half of the VEJA logo had fallen off.
Rasche Lieferung, Schuhe super bequem
Questions about
Veja
Is Veja legit?
Customers report receiving real products. Trustpilot shows 3.9 out of 5 from 41,109 reviews, and about 73% are four or five stars. Google shows 4.1 from 614 reviews for one store. Sitejabber is low at 1.75, but it has only 6 reviews.
How long does Veja delivery take?
Customers mostly describe delivery as quick, but the reviews give no exact delivery times. Some report UPS delays or parcels left at access points. Customers outside the EU, such as in Switzerland, Canada and Mexico, report extra customs fees on arrival.
Can I return Veja sneakers?
Customers report that returns by post are possible. Returns in store are not offered for online orders. Return shipping can be costly from outside France, and some customers report broken return label links or return fees. Sitejabber, with 6 reviews, also reports slow refunds.
Do Veja sneakers fit true to size?
Customers report inconsistent sizing. Reviews say some models run big, others run small, and sizes differ between models. One Google reviewer says support acknowledged a problem with US size labels. Check the model's fit notes before ordering.
Does Veja reply to bad reviews?
Yes. Veja replies to 95% of Trustpilot reviews and 100% of Google reviews. It did not reply to any of the 6 Sitejabber reviews. Replies are polite and often offer private follow-up. Some customers say the replies reject their defect claims.
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