Trust Score 91/100 · 4 sources · 30,854 reviews · updated 16 Oct 2026
Typology reviews
In short
Is Typology legit?
Typology scores 3.9 out of 5 on Trustpilot from 2,768 reviews, with 64% five star and 21% one star. The apps score much higher, 4.86 on the App Store (23,518 ratings) and 4.85 on Google Play (3,689 reviews). A Google Maps listing shows 4.4 from 879 reviews. Customers praise the products. Most complaints concern customer service, shade matching and order problems.
Trust Score 91/100 from 30,854 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 30,854
As of 16 Oct 2026 · How we score
AI summary
Typology scores 3.9 out of 5 on Trustpilot from 2,768 reviews, with 64% five star and 21% one star. The apps score much higher, 4.86 on the App Store (23,518 ratings) and 4.85 on Google Play (3,689 reviews). A Google Maps listing shows 4.4 from 879 reviews. Customers praise the products. Most complaints concern customer service, shade matching and order problems.
- Customers report gentle, effective formulas, including people with sensitive skin, rosacea or allergies who say they had no redness or irritation. Trustpilot
- Customers report fast delivery and careful packaging, with some orders arriving in about 3 days. Reviewers also like the personalised usage notes included in parcels. Trustpilot
- Several customers report quick, free replacements when they ordered the wrong shade, and helpful support via Instagram messages and email. Trustpilot
- Customers like the clean, minimal ingredient lists and light textures. The tinted serum, concealer and lip oil are mentioned most often. Trustpilot
- Google Play is rated 4.85, with 3,450 of 3,689 ratings at five stars (about 94%). Many longtime customers say they have replaced other brands with Typology. Google Play
- Shade matching is a common complaint. Customers report tinted serums and concealers arriving too dark or too yellow, even after using the online shade finder. Trustpilot
- Customers report that customer service is hard to reach or does not reply. Some say there is no clear contact route and that messages go unanswered. Trustpilot
- Some customers report late, lost or stuck orders, with refunds taking weeks. Others report delivered parcels that never arrived. Trustpilot
- App and website problems are frequent in app reviews. Customers report login code failures, payment errors, crashes when cancelling an order and a compulsory skin diagnostic. App Store
- Some customers report breakouts, no visible results or high prices for what they received. A few call the brand mostly marketing. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.9 / 5 | 2,768 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 23,518 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 3,689 | 16 Oct 2026 |
| 4.4 / 5 | 879 | 16 Oct 2026 |
Delivery, returns
and support
How is Typology delivery?
Delivery is mostly described as fast, including to Corsica, and several Trustpilot reviewers report arrival in about 3 days. A minority report serious problems. These include an expedited order that shipped after more than 15 days, lost parcels, an order stuck in preparation for two weeks and parcels marked delivered but not received. Some customers also report long stock outages on regular products. App store and Google Play reviews repeat the late and missing delivery complaints.
How do Typology returns work?
Customers report that opened or used products cannot be returned, which frustrates people whose shade was wrong. The brand says it makes exceptions for shade mismatches and often sends a replacement shade for free. Several customers report the online return tool looping or creating a new order instead of a return. One App Store reviewer calls returns and exchanges nearly impossible.
How is Typology customer support?
Support experiences are split. Some Trustpilot customers call it professional, quick and generous, with free replacements and answers within 24 hours via Instagram. Others report unanswered messages, no obvious way to make contact, slow refunds and a lack of solutions for delivery problems. App reviewers also describe it as hard to reach.
How is Typology quality?
Product quality is the strongest point. Customers describe light textures, no artificial fragrance, good tolerance on sensitive skin and results that build with a regular routine. Weak spots include shade ranges that run dark, a thick tinted serum that is hard to get out of the pipette, a sour natural smell on some products and breakouts for some users. A few report no visible effect on dark circles. Google Maps has only 5 reviews read, so it adds little detail.
What customers say
about Typology
I DMd them on instagram and they responded within 24 hours. I had ordered the wrong shade and they sent me the correct one free of charge.
My order has been stuck “in preparation” for two weeks, and I can’t do anything about it. I can’t contact support, cancel the order, or even ask a question.
Their under eye cream, serum and concealer are so good! It does not irritate my eyes and I no longer have issues with puffiness or bags.
The payment portion of the app is not working and it is nearly impossible to find a human to speak to about it. I had to use the website to make a purchase.
The lip oil is wonderful and the tinted serum I can now not live without!
not worth the hype. I do like the lip tint but the other products are very oily and provide barely any coverage.
Questions about
Typology
Is Typology legit?
Yes. Typology is rated 3.9 on Trustpilot from 2,768 reviews, and 64% of those are five star. The apps are rated about 4.85 from over 27,000 ratings combined. About 21% of Trustpilot reviews are one star, mostly about service and orders. One reviewer tried a fake site, typologybest.it, and the brand said it is not official.
How long does Typology delivery take?
Many customers report fast delivery, with some orders arriving in about 3 days. Some customers report delays of two weeks or more, lost parcels or orders stuck in preparation. Sample sizes are small, so experiences vary.
Can I return Typology makeup?
Customers report that opened or used products are not accepted for return, for hygiene reasons. The brand says it can make exceptions for shade mismatches and often sends a free replacement shade. Some customers report the online return tool not working.
Does Typology reply to bad reviews?
Yes, mostly. The brand replies to 96.5% of Trustpilot reviews and to 100% of Google Maps reviews. Only 0.9% of Google Play reviews get a reply. Replies are polite and usually ask the customer to contact support.
Is Typology worth the price?
Opinions are mixed. Some customers say the products last long and give good value for the quality. Others find the prices high with few promotions, or report no visible results from a full routine. Several say the tinted products are worth it once the right shade is found.
Ask the agent
about Typology
Try one of these:
Sources
- 51,783
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Brand replied to 97% of reviews
As of 16 Oct 2026
- 53,450
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Brand replied to 1% of reviews
As of 16 Oct 2026
- 5683
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Brand replied to 100% of reviews
Google Maps listing: Typology.com
Rating data from Google · As of 16 Oct 2026
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