Trust Score 81/100 · 6 sources · 341,573 reviews · updated 16 Oct 2026
Thrive Market reviews
In short
Is Thrive Market legit?
Thrive Market holds 4.0 on Trustpilot from 6,701 reviews and 4.6 on its Google Maps listing from 3,990 reviews. Its apps score 4.89 on the App Store (276,370 ratings) and 4.80 on Google Play (52,144 ratings). Sitejabber is lower at 2.98 from 2,206 reviews, and BBB shows 1.12 from 162 reviews, despite an A+ grade and 347 complaints in 3 years. Customers praise the products and many support fixes, but billing and cancellation complaints are the most common problem.
Trust Score 81/100 from 341,573 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 341,573
As of 16 Oct 2026 · How we score
AI summary
Thrive Market holds 4.0 on Trustpilot from 6,701 reviews and 4.6 on its Google Maps listing from 3,990 reviews. Its apps score 4.89 on the App Store (276,370 ratings) and 4.80 on Google Play (52,144 ratings). Sitejabber is lower at 2.98 from 2,206 reviews, and BBB shows 1.12 from 162 reviews, despite an A+ grade and 347 complaints in 3 years. Customers praise the products and many support fixes, but billing and cancellation complaints are the most common problem.
- Customers report a wide range of healthy, organic and diet-specific food, including gluten free and no seed oil products they cannot find in local stores. Trustpilot
- Many customers report fast, helpful support that fixed missing, damaged or misdelivered orders quickly. Some describe refunds or credits for melted or damaged items given without hassle. Trustpilot
- Customers report quick shipping and neat, careful packing, including glass jars arriving intact. Sitejabber
- The app is described as easy to use. Some customers on EBT say being able to pay with it for delivered healthy food has been a real help. Google Play
- Some customers find sale items, free item offers and price matching cheaper than Amazon or Walmart. Opinions on price are split. Google
- Customers report unexpected membership charges, either $59.95 a year or $12 a month, after a trial or a single purchase. Others report unwanted autoship orders. BBB shows 347 complaints in 3 years, and most of the BBB reviews read involve billing. BBB
- Customers say cancelling is hard. They describe looping chatbot conversations, no visible cancel button, and repeated requests before a cancellation is accepted. Trustpilot
- Customers report difficulty reaching a human. Some say they got store credit instead of a refund or replacement for missing items. Sitejabber
- Frozen boxes arriving thawed, damaged or leaking items, expired products and missing parts of orders are reported. Some customers say this has happened repeatedly. Sitejabber
- Some customers say prices are higher than regular grocery stores. Others object to paying for membership before they can see the catalog and prices. Sitejabber
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.0 / 5 | 6,701 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 276,370 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 52,144 | 16 Oct 2026 |
| 4.6 / 5 | 3,990 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 2,206 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 162 | 16 Oct 2026 |
Delivery, returns
and support
How is Thrive Market delivery?
Delivery feedback is mixed. Many customers report fast shipping, with one saying orders arrive two days later and others saying they arrive on time and well packed. Others report frozen boxes arriving thawed or half melted, damaged and leaking items, parcels left in rain or snow by the carrier, and missing boxes. One customer wants a choice of delivery time window. Reports of frozen problems are repeated in recent Sitejabber reviews.
How do Thrive Market returns work?
Customers report that refunds or credits for damaged or melted items are often easy. Others report being given only store credit of $5 to $20 for missing items, or being refused a refund for a thawed box. Membership refunds are the main dispute. Some customers say a refund is only possible within 30 days, and BBB reviews describe refund requests being declined. A BBB review also says a guest order had no clear return path.
How is Thrive Market customer support?
Support feedback is split. Trustpilot has many reviews praising named representatives and quick fixes. Sitejabber, Google, Trustpilot and BBB reviewers describe an AI chatbot that is hard to get past, no easy phone number and slow access to a human. Several say a human only helped after repeated attempts.
How is Thrive Market quality?
Product quality is mostly praised, including meat, snacks, organic items and the Thrive Market own brand. A smaller group reports declining quality, smaller pack sizes, expired items and ingredients they dislike. The app also draws some crash and onboarding complaints.
What customers say
about Thrive Market
when I got some ice cream that was melted, they gave me credit for it without any hassle.
It took me 8 requests to cancel…8! There is no number to call.
I bought one item online. Without my knowledge, they waited 7 days and then charged me $60 for an annual membership.
to be able to use my ebt card to buy healthy food and have it delivered has been a total BLESSING to me!
an entire box of frozen goods arrive over 50% thawed/melted with 1 of the 2 dry ice bags busted open inside the box.
always receive amazing quality products and Thrive always has the best customer service if any products come damaged!
Questions about
Thrive Market
Is Thrive Market legit?
Thrive Market is a real, operating grocery retailer. It has a 4.0 Trustpilot rating from 6,701 reviews and an A+ grade from BBB. BBB also logged 347 complaints in 3 years, mostly about billing and cancellation, and Sitejabber averages 2.98. Customers who report problems mostly cite membership charges rather than failure to deliver.
How much is a Thrive Market membership and is it hard to cancel?
Customers report $59.95 a year or $12 a month. Many say they were charged after a trial or a single order without realising. Cancelling is a repeated complaint, with customers describing a chatbot that tries to keep them. The brand says terms are shown at signup and a 30 day risk free window applies.
How long does Thrive Market delivery take?
The data gives no fixed delivery time. Many customers say shipping is fast, with one reporting delivery two days after ordering, but one reports a long lag between order and arrival. Frozen orders are the weak point, with repeated reports of thawed boxes.
Does Thrive Market reply to bad reviews?
Yes on most sites. It replies to 99.5% of Trustpilot reviews, 88.1% on Sitejabber and 50% on BBB. It rarely replies on Google Play (0.4%). Replies are apologetic and ask the customer to email member services.
Is Thrive Market worth the price?
Customers disagree. Some say sale prices, free item offers and price matching beat Amazon, Walmart or local stores, and the range is hard to find elsewhere. Others say prices are higher than grocery stores and the annual fee removes any savings. Customers who value organic and diet-specific food are the most positive.
Ask the agent
about Thrive Market
Try one of these:
Sources
- 54,839
- 4445
- 3281
- 2236
- 1900
Brand replied to 100% of reviews
As of 16 Oct 2026
- 543,791
- 47,245
- 3597
- 270
- 1435
Brand replied to 0% of reviews
As of 16 Oct 2026
- 53,206
- 4320
- 3151
- 291
- 1222
Brand replied to 80% of reviews
Google Maps listing: Thrive Market
Rating data from Google · As of 16 Oct 2026
- 51,336
- 4226
- 3125
- 2124
- 1391
Brand replied to 88% of reviews
As of 16 Oct 2026
Brand replied to 50% of reviews
BBB grade A+, 347 complaints in 3 years
As of 16 Oct 2026
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