Trust Score 42/100 · 2 sources · 123 reviews · updated 16 Oct 2026
Thorne reviews
In short
Is Thorne legit?
Thorne scores 1.6 out of 5 on Trustpilot from 92 reviews, and 74% of them (68) are one star. The Google Maps listing scores 2.8 from 31 reviews, split between 16 one-star and 13 five-star ratings, but only 5 of those were read and it is a store listing, not the online shop. Buyers often praise the supplements but report unreachable service, subscription trouble and missing orders.
Trust Score 42/100 from 123 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 123
As of 16 Oct 2026 · How we score
AI summary
Thorne scores 1.6 out of 5 on Trustpilot from 92 reviews, and 74% of them (68) are one star. The Google Maps listing scores 2.8 from 31 reviews, split between 16 one-star and 13 five-star ratings, but only 5 of those were read and it is a store listing, not the online shop. Buyers often praise the supplements but report unreachable service, subscription trouble and missing orders.
- Product quality and third-party testing earn trust. Long-term buyers describe 7, 8 and even 15 years of use and say Thorne is the only brand they trust. Trustpilot
- Several one-star reviewers still say the products are good or amazing. Their anger is aimed at service, not the supplements. Trustpilot
- Some buyers report smooth subscriptions, with on-time deliveries and shipping and reorder notifications. Trustpilot
- A minority report friendly, fast and polite help, including a quick refund on a subscribed item and an overnight replacement for a wrong item. 13 of 31 Google ratings are five stars, and one praises the service team's kindness. Trustpilot
- Buyers cannot reach anyone. Reviewers report phone holds of 24 to 58 minutes or more than an hour, callbacks that never come, chatbots that promise a transfer to an agent who never appears, and emails left unanswered. Trustpilot
- Subscriptions are hard to cancel or manage. Reviewers say there is no cancel option on the website, that cancelled subscriptions kept shipping and billing, and that managing orders got harder after the app was disabled. Trustpilot
- Orders go missing, arrive wrong or are double shipped. Several buyers say tracking showed delivery or transit but nothing arrived, and some say they had to dispute the charge with their card company to get a reply. Trustpilot
- Refunds and returns are difficult. Buyers report being told to pay return shipping, receiving no return label, and waiting past the stated three weeks for a refund. Trustpilot
- Website and checkout errors are reported. Some buyers saw payment errors that still triggered charges, login loops, and trouble linking accounts. Trustpilot
Summary written by AI from 55 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.6 / 5 | 92 | 16 Oct 2026 |
| 2.8 / 5 | 31 | 16 Oct 2026 |
Delivery, returns
and support
How is Thorne delivery?
Delivery reports are mixed. Some buyers say orders arrive on time or are accurate but a little slow, and one reports a five-day delivery. Many recent reviewers report orders that never arrived, wrong items, double shipments, late subscription boxes or damaged packages. One Google reviewer says an order was forwarded to another address.
How do Thorne returns work?
Returns are a frequent pain point on Trustpilot. Buyers report being told to pay for return shipping at their own expense, return labels that never came, and refunds still missing after the stated three-week window. One buyer says a 30-day return window ran out while waiting for help. One reviewer says a refund was quick and friendly, so experiences vary. Google reviews say little about returns.
How is Thorne customer support?
Service is the main reason for the low scores. Most low ratings describe long holds, chatbots that do not hand over to a person, and emails that go unanswered. Some describe rude phone reps. A smaller group, including some Google reviewers, report kind and effective help. One reviewer thinks the service team is overwhelmed but still gets answers.
How is Thorne quality?
Product quality is the strongest point. Reviewers praise clean ingredients, third-party testing and results for specific needs such as digestive enzymes. Complaints are fewer. They include bad taste or smell, a possible reaction to a B complex, stomach issues from a fiber product, and capsules that looked spoiled when bought from a third-party retailer. One reviewer calls the products low quality.
What customers say
about Thorne
The products arrive on time and I receive multiple notifications about shipping and reorder.
Closest thing to prescription Creon, as you can get!
I have always been happy with the supps I get from here. Sometimes delivery has been a little slow but always accurate for me.
I tried to cancel my subscription from their website, as instructed. No where is there a spot to cancel.
I was on hold with their 800 number for 58 minutes before a human being finally answered.
When you call, you get put in a queue and wait for over 30 minutes, if you leave your name and phone number for a callback, no callback.
Questions about
Thorne
Is Thorne legit?
Thorne sells real supplements that many long-term buyers trust, and reviewers often praise quality and third-party testing. However, the Trustpilot score is 1.6 from 92 reviews, and some reviewers call it a scam after unreachable service, missing orders and billing after cancellation. Google shows 2.8 from 31 reviews on a store listing.
How long does Thorne delivery take?
The data gives no firm delivery time. One buyer reports five days by mail, and others call shipping a little slow. Several recent reviewers report orders that never arrived or arrived late, so delivery looks inconsistent.
Can I return Thorne supplements?
Buyers report a 30-day return window and say they were told to pay return shipping. Several say they could not get a return label or a timely refund. One reviewer says a refund on a subscribed item was handled quickly by phone.
Does Thorne reply to bad reviews?
No. The reply rate is 0% on both Trustpilot and the Google listing, and no public brand replies were found in the data.
Is Thorne worth the price?
Reviewers who like the products say the quality justifies the cost. Others call Thorne expensive, especially when service fails, and one says taste and price could improve. Reviewers who spent hundreds or over $1,000 say service problems spoiled the value.
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