Trust Score 78/100 · 5 sources · 35,918 reviews · updated 16 Oct 2026
Therabody reviews
In short
Is Therabody legit?
Therabody scores very differently by source. The app listings are rated 4.85 from 33,025 ratings on the App Store and 4.84 from 2,755 on Google Play. Trustpilot is rated 1.7 from 69 reviews (61 are one star), and BBB shows a 1.18 rating from 22 reviews despite an A+ grade and 75 complaints in 3 years. The app scores mostly reflect the app and device use. The low scores centre on battery failure, warranty refusals and slow support.
Trust Score 78/100 from 35,918 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 35,918
As of 16 Oct 2026 · How we score
AI summary
Therabody scores very differently by source. The app listings are rated 4.85 from 33,025 ratings on the App Store and 4.84 from 2,755 on Google Play. Trustpilot is rated 1.7 from 69 reviews (61 are one star), and BBB shows a 1.18 rating from 22 reviews despite an A+ grade and 75 complaints in 3 years. The app scores mostly reflect the app and device use. The low scores centre on battery failure, warranty refusals and slow support.
- Users on the app stores say the devices and routines relieve soreness. Reviewers describe less stiffness and pain, and a physical therapist recommends it. App Store
- Google Play reviewers say the app is good and syncs with fitness apps. About 90% of 2,755 Google Play ratings are five stars (2,484). Google Play
- One App Store reviewer praises the app for improving without requiring a subscription. App Store
- Reviewers of the physical store listing describe clean stores and knowledgeable, helpful staff. Google Maps shows 4.0 from 47 reviews, but only 5 were read and it is a store listing, not the online shop. Google
- A few Trustpilot reviewers say support was quick and helpful. Only 5 of 69 Trustpilot reviews are five stars. Trustpilot
- Batteries fail soon after the one-year warranty ends, and replacement batteries or repairs are reported as unavailable. Customers describe the devices as disposable. Trustpilot
- Warranty claims are refused for gifts, missing receipts, unauthorised sellers, or units that are a few months out of warranty. Some say brand new units were rejected. Trustpilot
- Support is described as slow, scripted or unresponsive. Some report emails going unanswered and no phone number. Trustpilot
- Users report app problems: login failures, being logged out after updates, Bluetooth disconnects, and the app showing in the wrong language with no way to change it. Google Play
- Some buyers report orders that were delayed for weeks or marked delivered but never arrived, with no resolution from support. BBB
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.7 / 5 | 69 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 33,025 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 2,755 | 16 Oct 2026 |
| 4.0 / 5 | 47 | 16 Oct 2026 | |
| BBB | 1.2 / 5 | 22 | 16 Oct 2026 |
Delivery, returns
and support
How is Therabody delivery?
The data has no consistent delivery times. A few customers report orders delayed for weeks, shipping labels with no product, or parcels marked delivered but not received. One Trustpilot reviewer said the item arrived less than 24 hours after a dispatch notice. Delivery complaints are a minority of the reviews read.
How do Therabody returns work?
Customers report a one-year warranty that is applied strictly. Reports include a return lost in transit, a $15 handling charge on a warranty return, and replacements taking 3 to 4 weeks. Several say claims were denied for gifts or items bought from third-party sellers. Some BBB reviewers say they eventually received replacements after complaining.
How is Therabody customer support?
Support is the most common complaint on Trustpilot and BBB. Customers describe repeated requests for receipts, serial numbers and videos, then slow or no replies. Some Trustpilot reviewers describe support as kind and quick, and the BBB complaints often end with a replacement. The App Store shows complaints too, including one about refused help out of warranty.
How is Therabody quality?
Customers report that devices stop working or lose battery life after one to two years, some after only a few uses, and a few say units were dead on arrival. Many call the premium price unjustified without battery replacement. App store reviewers who use the devices daily report strong results and a solid build.
What customers say
about Therabody
Purchased direct from Therabody and used lightly for 1.5 years. The battery failed just after warranty expired, with no repair option available.
Stiff shoulder? Gone. Stiff neck? Gone. This massager works wonders.
Really respect this company for consistently working on the app and not requiring a subscription.
Been to the store a couple times when in town. Clean and the associates are professional and very helpful.
I'm in the UK but the app is in German. The app doesn't have a way to choose the language.
Theragun mini stopped working and they would not honour the 2 year warranty.. said it was because I bought it from an unauthorised seller
Questions about
Therabody
Is Therabody legit?
Therabody is a real brand with an A+ grade from BBB. BBB also shows a 1.18 rating from 22 reviews and 75 complaints in 3 years, and Trustpilot shows 1.7 from 69 reviews. The app listings are rated about 4.8. Complaints focus on support and durability, not fake products.
How long does Therabody delivery take?
The data gives no standard delivery time. One reviewer received an order less than 24 hours after dispatch. Others report waits of several weeks or parcels marked delivered but missing.
Can I return a Therabody massage gun?
Customers report a one-year warranty. Claims often need proof of purchase, a serial number and a video. Several say claims were denied for gifts, third-party purchases or devices past one year, while some report getting replacements after escalating.
Does Therabody reply to bad reviews?
It depends on the platform. BBB shows a 65.3% reply rate with formal responses. Google Play shows 2.8%, and Trustpilot and Google Maps show 0%.
Is Therabody worth the price?
Opinions are split. App store users who use the devices daily report strong results. Many Trustpilot and BBB reviewers say the price is not justified because batteries fail soon after the warranty ends and cannot be replaced.
Ask the agent
about Therabody
Try one of these:
Sources
- 52,484
- 4156
- 367
- 222
- 122
Brand replied to 3% of reviews
As of 16 Oct 2026
- 535
- 41
- 30
- 20
- 111
Brand replied to 0% of reviews
Google Maps listing: Therabody
Rating data from Google · As of 16 Oct 2026
Brand replied to 65% of reviews
BBB grade A+, 75 complaints in 3 years
As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Therabody, you can claim this page.