Trust Score 64/100 · 3 sources · 1,852 reviews · updated 16 Oct 2026
The Farmer's Dog reviews
In short
Is The Farmer's Dog legit?
The Farmer's Dog scores 3.9 out of 5 on Trustpilot from 1,722 reviews, with 81% of them 5 stars and 9% 1 star. BBB shows an A+ grade but a 2.36 average from 121 reviews and 61 complaints in 3 years. Sitejabber has only 9 reviews and averages 2.61.
Trust Score 64/100 from 1,852 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 1,852
As of 16 Oct 2026 · How we score
AI summary
The Farmer's Dog scores 3.9 out of 5 on Trustpilot from 1,722 reviews, with 81% of them 5 stars and 9% 1 star. BBB shows an A+ grade but a 2.36 average from 121 reviews and 61 complaints in 3 years. Sitejabber has only 9 reviews and averages 2.61.
- Dogs enjoy the food, including picky and senior dogs. Many Trustpilot and BBB reviewers say their dog eats every meal and has more energy. Trustpilot
- Reviewers praise the support team as reachable and kind. Trustpilot reviewers mention fast text replies and real people on the phone. Trustpilot
- Several reviewers report weight loss or better health on the food. Examples include a dog that lost 10 pounds in a month and improved blood work. Trustpilot
- Reviewers describe kind gestures when a dog dies. They report refunded last orders, sympathy cards and plants. Trustpilot
- Delivery problems are the most repeated complaint. Reviewers blame the carrier OnTrac for missed or misdelivered boxes, late evening drops and no delivery windows. Some say they ran out of food. BBB
- Some owners link the food to pancreatitis, vomiting or diarrhea, and point to its high fat content. These are reviewer claims, and the brand replies that recipes are formulated by veterinary nutritionists. Trustpilot
- Several reviewers say the calorie portions were too low, leading to weight loss and hunger. Others say their dog gained weight. Trustpilot
- Reviewers report billing and trial problems. These include a trial that turned into a subscription they did not expect, charges after cancelling, and Black Friday trial accounts being flagged. BBB
- Price is a recurring complaint. One reviewer cites $106 every two weeks, and another about $500 a month. BBB
Summary written by AI from 109 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.9 / 5 | 1,722 | 16 Oct 2026 |
| Sitejabber | 2.6 / 5 | 9 | 16 Oct 2026 |
| BBB | 2.4 / 5 | 121 | 16 Oct 2026 |
Delivery, returns
and support
How is The Farmer's Dog delivery?
Delivery is the weakest area. BBB and Trustpilot reviewers report OnTrac missing about half of some households' boxes, boxes left in lobbies, and drops after dark. Some reviewers say the box arrived frozen and well packed. The data gives no typical delivery times.
How do The Farmer's Dog returns work?
Reviewers do not describe a standard return process for opened food. Some refunds are reported, such as the last order after a dog's death. Others say they were refused a refund for a cancelled order or a trial the dog would not eat. BBB reviewers also report charges after cancelling. One BBB reviewer says cancelling was easy.
How is The Farmer's Dog customer support?
Opinions are split. Many Trustpilot reviewers call support exceptional, fast and human. Other Trustpilot, BBB and Sitejabber reviewers call it scripted, unhelpful or slow to fix delivery and billing problems. Sitejabber has only 9 reviews, and the ones read are mostly old.
How is The Farmer's Dog quality?
Reviewers praise the fresh, human-grade food and say dogs love it. Others report digestive trouble, pancreatitis, or kidney issues, which they blame on the food. These are unverified owner accounts. Some complaints are about the portion size and packaging, such as bags that are hard to open or hard to portion.
What customers say
about The Farmer's Dog
I am so incredibly pleased with my Farmer's Dog experience! My new pup, Ginger, devours it! I love that it is fresh
Farmers Dog assigned him 462 a day. The only reason Archie is alive right now is because I noticed he seemed hungry and was adding kibble and he was stealing food.
My dog likes their food, but *** uses Ontrac for delivery. And by delivery I mean 50% of my boxes do not make it to me
they refunded my orders and sent us a sympathy card with flowers! Our dog loved their food
I requested a trial package only to find out a hidden subscription was in the fine print.
Way Overpriced, and dog still refuses to eat it even after one week of trying. Canceled my subscription
Questions about
The Farmer's Dog
Is The Farmer's Dog legit?
Reviewers confirm they receive real food and the brand answers most Trustpilot reviews. Trustpilot averages 3.9 from 1,722 reviews. BBB gives an A+ grade, but its reviews average 2.36 with 61 complaints in 3 years. Sitejabber has only 9 reviews.
How long does The Farmer's Dog delivery take?
The reviews give no typical delivery time. Many BBB and Trustpilot reviewers report late, missed or misdelivered boxes, often blamed on OnTrac. Some say boxes arrive frozen and well packed.
Can I cancel or get a refund from The Farmer's Dog?
Experiences vary. Some reviewers say cancelling was easy and describe refunds. Others report a trial that became a subscription, charges after cancelling, or refused refunds. Reviewers advise checking cutoff dates for orders.
Does The Farmer's Dog reply to bad reviews?
Yes, mostly. The brand replied to 78.5% of Trustpilot reviews and 44.3% of BBB reviews, but none of the 9 on Sitejabber. Replies are polite and often follow a template.
Is The Farmer's Dog worth the price?
Reviewers who stay say the quality and their dog's health justify it. Others call it too expensive, citing $106 every two weeks or about $500 a month. Some say a trial box is much smaller than the full box.
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