Trust Score 66/100 · 5 sources · 15,288,722 reviews · updated 16 Oct 2026
Temu reviews
In short
Is Temu legit?
Review sites split sharply on Temu. Trustpilot averages 1.8 out of 5 across 56,596 reviews, Sitejabber 1.8 across 1,763 and BBB 1.91 across 1,063. The App Store (4.66 from about 2.23 million ratings) and Google Play (4.45 from about 13.0 million) score far higher, but those rate the app and are often short, so they say less about orders. BBB lists a grade of B with 6,063 complaints in 3 years.
Trust Score 66/100 from 15,288,722 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 15,288,722
As of 16 Oct 2026 · How we score
AI summary
Review sites split sharply on Temu. Trustpilot averages 1.8 out of 5 across 56,596 reviews, Sitejabber 1.8 across 1,763 and BBB 1.91 across 1,063. The App Store (4.66 from about 2.23 million ratings) and Google Play (4.45 from about 13.0 million) score far higher, but those rate the app and are often short, so they say less about orders. BBB lists a grade of B with 6,063 complaints in 3 years.
- Very low prices and a huge range. Reviewers on every source call it good value, and some say it costs a third of Amazon for similar items. Trustpilot
- Refunds without returning the item. Several happy reviewers say Temu refunded them in full and let them keep a faulty or awkward item. Trustpilot
- Quick, helpful support for some. Positive BBB reviewers describe missing items fixed in minutes through the app. BBB
- Many app users are satisfied. About 75% of Google Play ratings are five stars, and the App Store average is 4.66. Google Play
- Some report delivery faster than quoted, with orders arriving in about a week. BBB
- Refunds that stall or are denied. Shoppers say refunds were delayed for weeks or refused, sometimes after they sent photos and video. Sitejabber
- Parcels marked delivered but never received, and parcels that take 3 to 6 weeks or never arrive. Sitejabber
- Items that differ from the photos or description, wrong sizes, or poor build quality. Some say used or refurbished goods arrived as new. BBB
- Aggressive promotions. Reviewers describe spin wheels, pop-ups, and free gift or credit offers that require more purchases and rarely pay out. Many call this deceptive. App Store
- Support that is hard to reach or unhelpful. Reviewers mention chat bots and repeated tickets with no resolution. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.8 / 5 | 56,596 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 2,234,296 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 12,995,004 | 16 Oct 2026 |
| Sitejabber | 1.8 / 5 | 1,763 | 16 Oct 2026 |
| BBB | 1.9 / 5 | 1,063 | 16 Oct 2026 |
Delivery, returns
and support
How is Temu delivery?
Experience varies widely. Brand replies say most parcels arrive in 7 to 15 business days, and several happy reviewers report one to three weeks. Unhappy reviewers report waits of 3 to 6 weeks, repeated delay notices, and parcels marked delivered that never arrived. Complaints often blame local carriers. Delivery is a leading complaint on Trustpilot, Sitejabber and BBB.
How do Temu returns work?
Reviewers describe a 90-day return window and a Purchase Protection promise. Happy reviewers report quick refunds, sometimes with no return needed. Critics say refunds are pushed toward store credit, return shipping can cost money, some items are final sale, and escalated refunds stall for weeks. Trustpilot is split between praise and complaints on this theme, while Sitejabber and BBB complaints lean negative.
How is Temu customer support?
Opinions are mixed. Some BBB and Trustpilot reviewers call support fast and fair. Many others report chat bots, repeated tickets, and no answer on refunds or lost parcels. Many complaints are posted after several support contacts failed.
How is Temu quality?
Reviewers describe quality as hit and miss. Many accept that cheap items can be flimsy, and some say quality is good for the price. Complaints include thin materials, sizes that run small, items that do not work, and photos that do not match the product. The most common advice is to check sizes, descriptions and review photos before buying.
What customers say
about Temu
made a purchase for an item when I received it the item was no where near as described and didn't even work I requested a refund and they kept sending me on a wild goose chase to get it
I contacted Temu and they offered me a full refund d with no need to return it. You can’t beat that for service
My package is clearly not visible in the photo, yet Temu keeps denying my refund simply because the tracking says delivered.
some are a good buy, some are rubbish but this site is good on refunds & returns with credit quickly organised.
I like Temu but the games are impossible the promotions are not special everyone gets the same thing no matter what the spin quotes say
Mostly everything arrives much quicker that its advertised, and nearly everything either works well, fits well, and wears well.
Questions about
Temu
Is Temu legit?
Temu is a large, real marketplace. It has about 2.23 million App Store ratings and about 13.0 million on Google Play, and many shoppers report orders arriving as expected. Trust sites are much harsher, with Trustpilot at 1.8, Sitejabber at 1.8 and BBB at 1.91. BBB grades it B and lists 6,063 complaints in 3 years. Most complaints are about refunds, missing parcels and misdescribed items rather than outright non-delivery.
How long does Temu delivery take?
Brand replies say most parcels arrive in 7 to 15 business days. Happy reviewers report about one to three weeks, and some report about a week. Others report waits of 3 to 6 weeks or parcels marked delivered that never arrived.
Can I return Temu items and get a refund?
Reviewers describe a 90-day refund window under Purchase Protection. Many report easy refunds, some without returning the item. Others report refunds paid as store credit, return costs, final sale items, and refunds delayed or denied after repeated tickets. Paying by card or PayPal is a common tip so a dispute can be raised if needed.
Does Temu reply to bad reviews?
Yes, on most sites. Temu replies to about 99% of Trustpilot reviews, 99.6% of Sitejabber reviews and about 50% of BBB entries. It replies to only 0.4% of Google Play reviews. Replies are polite and templated, and they usually direct the reviewer to live chat or an information request form.
Is Temu worth the price?
Many reviewers say yes for cheap household items, decor, accessories and gifts, where they accept some misses. Others say low prices come with thin materials, wrong sizes and weak support, and a few say prices have risen. The common advice is to read sizes and listing photos closely before buying.
Ask the agent
about Temu
Try one of these:
Sources
- 513,382
- 43,817
- 32,719
- 23,675
- 133,003
Brand replied to 99% of reviews
As of 16 Oct 2026
- 59,685,202
- 41,500,394
- 3626,570
- 2311,541
- 1871,279
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5484
- 488
- 375
- 2160
- 1944
Brand replied to 100% of reviews
As of 16 Oct 2026
Brand replied to 50% of reviews
BBB grade B, 6063 complaints in 3 years
As of 16 Oct 2026
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