Trust Score 93/100 · 5 sources · 51,040 reviews · updated 16 Oct 2026
Tails.com reviews
In short
Is Tails.com legit?
Tails.com scores 4.4 out of 5 on Trustpilot from 47,708 reviews, with 83% rating it 5 stars and 5.6% rating it 1 or 2 stars. Its Google listing scores 4.8 from 1,942 reviews, but only 5 were read. The App Store listing (4.9, 1,388 reviews) is almost certainly a different product, a sports betting app, and is excluded. Sitejabber and Reviews.io each hold one old review, so they add little.
Trust Score 93/100 from 51,040 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 51,040
As of 16 Oct 2026 · How we score
AI summary
Tails.com scores 4.4 out of 5 on Trustpilot from 47,708 reviews, with 83% rating it 5 stars and 5.6% rating it 1 or 2 stars. Its Google listing scores 4.8 from 1,942 reviews, but only 5 were read. The App Store listing (4.9, 1,388 reviews) is almost certainly a different product, a sports betting app, and is excluded. Sitejabber and Reviews.io each hold one old review, so they add little.
- Customers report that their dogs love the food. Many describe healthier dogs, shiny coats, better mobility and good weight control. Trustpilot
- Customers report helpful, knowledgeable support. Several mention nutritionists adjusting recipes or calories, and fast replies when they got through to a person. Trustpilot
- Customers report on-time delivery, smart packaging and an easy ordering process. Some say it is simple to change the delivery date. Trustpilot
- Customers report that delivery problems were put right quickly. One Google reviewer had a parcel marked delivered to the wrong house and said it was sorted with no fuss. Google
- Many customers like the choice of wet food, kibble and treats, and some call it good value for tailored food. Trustpilot
- Customers report repeated delivery problems. They describe delays, parcels not dispatched on time, courier failures and a month-long wait for a missing order to be resolved. Trustpilot
- Customers say the food is expensive and that the price feels poor for loyal customers. One reviewer was annoyed that a discount was offered only when they tried to leave. Trustpilot
- Customers report difficulty cancelling or changing orders. Some were sent a second bag automatically, and one said they were charged after cancelling. They also complain the website is awkward to use. Trustpilot
- Customers report that it is slow or hard to reach a person. Support is by email or WhatsApp on weekdays only, and some waited about two days to speak to someone. Trustpilot
- Customers report packaging problems. Wet food arrives damaged, boxes break open and everything is sent in one very heavy box. Some say the kibble bags do not stay shut. Trustpilot
Summary written by AI from 107 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.4 / 5 | 47,708 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 1,388 | 16 Oct 2026 |
| 4.8 / 5 | 1,942 | 16 Oct 2026 | |
| Sitejabber | 4.0 / 5 | 1 | 16 Oct 2026 |
| Reviews.io | 5.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Tails.com delivery?
Delivery is the most common source of low ratings. Customers report delays, a courier that returned parcels, wrong-address drops and a single heavy box that is hard to lift. Other reviewers call delivery on time and reliable. Google reviewers describe missing parcels being sorted out. The data gives no typical delivery time in days.
How do Tails.com returns work?
The data says little about returns or refunds. Customers mention free trial food that their dog would not eat or that suited a medical diet, and cancelling after a sample. Some report being charged for an order they did not expect. The brand says monthly emails give the final date to change or cancel. Reviews in this sample do not show how refunds are handled.
How is Tails.com customer support?
Reviews are mixed but lean positive once a person is reached. Customers praise nutritionists and advisers who fixed problems within half an hour to 48 hours. Complaints are about getting through. Customers report slow email replies, weekday-only email and WhatsApp, and no phone option.
How is Tails.com quality?
Food quality is rated highly. Customers report dogs that eat well, with healthier coats, better joints and weight improvement. Some dogs get bored of a single wet food flavour or dislike a recent wet food menu change. A few ask for more detail on ingredients. One reviewer says a dog is still itchy after four months.
What customers say
about Tails.com
Another month another issue with my delivery. This is the 3rd time in 3 months there had been a delay.
Price is a bit expensive, but when you go to leave they then offer you a discount.
You can only communicate via email or WhatsApp Mon -Fri.
I had a chat with Jen a nutritionist and she has adjusted the calorie content in her kibble and made some suggestions. Excellent service and very helpful.
My order wasn't delivered and the proof was of a different house. The lady from Tails sorted it all out, no fuss, great customer service and done everything she said she would.
Questions about
Tails.com
Is Tails.com legit?
Customers report that it is a real service that delivers food. Trustpilot shows 4.4 out of 5 from 47,708 reviews, with 83% giving 5 stars. Google shows 4.8 from 1,942 reviews. Most complaints are about delivery and subscription handling rather than non-delivery of a service.
Is Tails.com worth the price?
Opinions are split. Several customers call it good value for tailored food, while others find it expensive or feel loyal customers get fewer perks. Many still rate it 4 stars and say their dog thrives on it.
Does Tails.com have delivery problems?
Some customers do. Trustpilot reviewers report repeated delays, courier failures, damaged wet food and wrong-address deliveries. Many others say delivery is on time and well packaged. Google reviewers describe missed parcels being fixed. The data gives no average delivery time.
Can I cancel my Tails.com subscription easily?
Experiences differ. Some customers say it is easy to change dates or adjust orders. Others report struggling to cancel or stop one item, getting an unwanted second bag, or being charged after cancelling. The brand says its monthly email confirms the final date to make changes.
Does Tails.com reply to bad reviews?
Sometimes. The Trustpilot reply rate is 6.5% and Google's is 20%. Replies seen on low-star Trustpilot reviews are apologetic and specific, and offer to contact the customer.
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