Trust Score 88/100 · 4 sources · 20,254 reviews · updated 16 Oct 2026
Swapfiets reviews
In short
Is Swapfiets legit?
Swapfiets is a bike subscription service with strong store ratings and weaker experiences around fees and appointments. The App Store rating is 4.6 from 12,078 ratings, Google Play is 4.4 from 7,232 and the Google Maps listing for Amsterdam Valkenburgerstraat is 4.4 from 942. Trustpilot has only 2 reviews, so its 3.1 is not a reliable signal.
Trust Score 88/100 from 20,254 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 20,254
As of 16 Oct 2026 · How we score
AI summary
Swapfiets is a bike subscription service with strong store ratings and weaker experiences around fees and appointments. The App Store rating is 4.6 from 12,078 ratings, Google Play is 4.4 from 7,232 and the Google Maps listing for Amsterdam Valkenburgerstraat is 4.4 from 942. Trustpilot has only 2 reviews, so its 3.1 is not a reliable signal.
- Customers report fast repairs and replacements, often on the spot at a shop. One App Store reviewer describes the repair or replacement as immediate. App Store
- Customers report friendly, helpful staff in shops. Trustpilot and Google Maps reviewers name good in-person service. Trustpilot
- Most ratings are high. About 76% of Google Play ratings are 5 stars (5,478 of 7,232) and about 80% of Google Maps ratings are 5 stars (751 of 942). Google Play
- Customers report a convenient, low maintenance subscription. Some say the app is easy to use for booking and swaps. Google Play
- Customers report long waits for appointments, often about a week without a bike. Some say appointments were cancelled or rescheduled at short notice. App Store
- Customers report unexpected charges. These include theft deductibles of hundreds of euros, a further month billed after the bike was returned, and fines they say were not clearly disclosed. Google
- Customers report app problems. They describe errors when booking or rescheduling, login prompts on every launch, and trouble cancelling or extending a subscription. App Store
- Several customers report poor quality on e-bikes, including weak pedal assistance and repeated swaps of the Power 7 model. App Store
- Customers report support that goes quiet. Some say messages were ignored or that they dealt with automated chats. Google
Summary written by AI from 107 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.1 / 5 | 2 | 16 Oct 2026 |
| App Store | 4.6 / 5 | 12,078 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 7,232 | 16 Oct 2026 |
| 4.4 / 5 | 942 | 16 Oct 2026 |
Delivery, returns
and support
How is Swapfiets delivery?
Swapfiets works by appointment, so delivery and swap timing matter most. Customers report waits of about a week for a repair slot. Some say home appointments were cancelled in the last hour or just before the slot. Others say a shop visit gets a replacement immediately. Reviews from outside the Netherlands also mention few shops, for example one in Brussels.
How do Swapfiets returns work?
Customers report a one month cancellation notice. Some say they were billed for another month after returning the bike. Swapfiets replies that charges run to the contract end date. Reviewers also describe a 6 month minimum or an extra fee for flexibility. Theft charges are a repeated issue. One Google Play review cites a 720 euro deductible and a Google Maps review cites 700 to 900 euros.
How is Swapfiets customer support?
Experiences are mixed. Customers report friendly staff in shops and branches. Others report slow or absent replies, automated chats and debt collection after a stolen bike charge. The single negative Trustpilot review describes being ghosted by key account contacts.
How is Swapfiets quality?
Quality reports are split. Some customers call the bikes comfortable and low maintenance. Others report early faults such as a broken saddle, stuck brakes, a dead light, or a bike failing within a month. Power 7 e-bike owners report repeated swaps and weak electric assistance. One reviewer says quality has declined over the years.
What customers say
about Swapfiets
It gives me peace of mind for any issue I face and go to their shop, the repair or the replacement is immediate.
I have my 3rd Power7 bike in 2 months time, haven’t even biked in the whole period more than 5km. Electric support is failing all the time.
I returned my bike on March 30 but was still charged for another month. Customer support replied once, then ignored all further messages.
I visited here today and they changed immediately for me!
Now I'm chased by a debt collector even after making the payment for the stolen bicyle.
Comfortable, low maintenance bikes.
Questions about
Swapfiets
Is Swapfiets legit?
Customers report that it is a real, working bike subscription with high store ratings. App Store is 4.6 from 12,078 ratings, Google Play is 4.4 from 7,232 and Google Maps is 4.4 from 942. Complaints focus on fees, appointment waits and app problems rather than non-delivery. Trustpilot has only 2 reviews.
How long does a Swapfiets repair appointment take?
Customers report that waits vary. Some get an immediate swap at a shop. Others report waiting about a week for an appointment, and some say bookings were cancelled or rescheduled.
Can I cancel my Swapfiets subscription?
Yes, but customers report a one month cancellation notice. Swapfiets says it charges until the contract end date, even if the bike is handed in earlier. Some reviewers say they were billed after returning the bike. Others report trouble cancelling in the app.
Does Swapfiets reply to bad reviews?
Often on Google Maps, where the reply rate is about 80%. It is less common on Google Play (13%) and Trustpilot (1 of 2 reviews). Replies are polite and usually direct the customer to email or the help site.
Is Swapfiets worth the price?
Opinions split. Fans value quick repairs and low maintenance. Critics call it too expensive and cite theft deductibles of hundreds of euros, extra fees and weak e-bike quality. One reviewer reports a monthly fee of about 92 euros for a Power 7 bike.
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