Trust Score 49/100 · 2 sources · 956 reviews · updated 16 Oct 2026
Solo Stove reviews
In short
Is Solo Stove legit?
Trustpilot lists Solo Stove at 3.0 out of 5 from 938 reviews. 677 of them (72%) are 5 star and 126 (13%) are 1 star. BBB gives a grade of A- but a 1.11 rating from 18 reviews, with 37 complaints in 3 years. Praise centres on the products, while complaints centre on order errors, slow refunds and support that is hard to reach.
Trust Score 49/100 from 956 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 956
As of 16 Oct 2026 · How we score
AI summary
Trustpilot lists Solo Stove at 3.0 out of 5 from 938 reviews. 677 of them (72%) are 5 star and 126 (13%) are 1 star. BBB gives a grade of A- but a 1.11 rating from 18 reviews, with 37 complaints in 3 years. Praise centres on the products, while complaints centre on order errors, slow refunds and support that is hard to reach.
- Reviewers on Trustpilot praise the fire pits for burning hot with little smoke. Several say the Bonfire and Yukon heated well even in cold weather and left little ash blown around. Trustpilot
- Many 5 star Trustpilot reviews describe quick replacements through email. One reviewer got a replacement for a roughly 10 year old Bonfire the day after sending photos. Another got a tracking code for a new pizza oven 5 hours after emailing. Trustpilot
- Build quality is a recurring positive. Reviewers call the products sturdy, well packaged and good value, and several say the price is worth it. Trustpilot
- Fast delivery is mentioned in many positive reviews. Examples include delivery within about 3 to 4 days of ordering. Trustpilot
- Refunds and returns are slow or disputed. Reviewers report waiting from several weeks to 6 months for refunds on returned or unused items. Trustpilot
- Support is hard to reach. BBB complainants describe phone holds of 45 minutes to over an hour, unanswered tickets and a chatbot that could not find their order. BBB
- Orders arrive wrong, incomplete or damaged. Reviewers report missing parts, wrong accessories, dented stoves and bundles shipped in pieces. BBB
- Reviewers report duplicate charges, charges after cancellation and orders that could not be found online. Some had to involve their bank or PayPal. BBB
- Some reviewers say product claims are overstated. The stoves are described as not fully smokeless, ash is hard to clean out, and the powder coated surround is reported to rust. BBB
Summary written by AI from 100 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.0 / 5 | 938 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 18 | 16 Oct 2026 |
Delivery, returns
and support
How is Solo Stove delivery?
Experiences split. Several Trustpilot reviewers report fast and safe delivery, with orders arriving in about 3 to 4 days. Others report parcels that never arrived, a nearly 3 week wait, items missing from the box or a parcel sent to the wrong address. BBB complaints add paid overnight or two day shipping that took 5 days, and stoves arriving dented with torn boxes. Some BBB reviewers say shipping updates were unclear or the expected ship date kept moving.
How do Solo Stove returns work?
Returns are the weakest area in the BBB sample. Reviewers report a 15% restocking fee or a flat $15 fee, even on damaged or defective items, and refunds that took over a month after the item was received. One reviewer says a revised policy refused returns on a used stove. A Trustpilot reviewer says the advertised 30-day returns still left them 60 euros short. BBB replies often say a refund was issued after the complaint was filed. Some Trustpilot reviewers report successful exchanges, such as swapping a wrongly sized item by email.
How is Solo Stove customer support?
Support gets sharply different reviews depending on channel. Email is praised on Trustpilot for fast replies, with answers within hours in some cases. Phone and chat draw most of the anger. BBB reviewers report holds of 45 minutes to over an hour and a chatbot that could not resolve issues. Trustpilot reviewers also report unanswered emails and generic copy and paste replies. Some of these reviews come from UK, Dutch and German storefronts.
How is Solo Stove quality?
Product quality is mostly praised on Trustpilot. Reviewers describe sturdy steel construction, strong heat and much less smoke than a normal fire. Complaints are specific. Some say the stoves are not truly smokeless, and two reviewers say ash removal is a hassle. Two Trustpilot reviewers report the surround rusting within months. BBB complaints include a stove that caught fire on first use, a poorly heating Canyon model and a recalled battery fan. One Trustpilot reviewer reports a defective cooler.
What customers say
about Solo Stove
Within 30 mins of email I was asked for photos. The next day I was sent a replacement which arrived today!! Outstanding
Mailed them on Sunday. 2hours later got a reply. 5 hours later got a tracking code for a new pi prime.
Wish I had read the reviews before purchasing, terrible company to deal with and 6 months on still waiting for a refund.
I returned it in accordance with Solo Stoves return policy and expected to receive a refund once the returned item was inspected.
ferrous metal, powder coated, designed to rust and stain my porcelain balcony tiles. It's only been outside for 3 months.....
This unit is not smokeless, I have followed the directions and used "kiln dried" hardwood as suggested. It is not easy to start even using their starter gel.
Questions about
Solo Stove
Is Solo Stove legit?
Yes, reviewers report receiving real products and many are happy with them. Trustpilot lists 3.0 from 938 reviews, with 72% at 5 stars and 13% at 1 star. BBB grade is A-, but its 18 reviews average 1.11 and there are 37 complaints in 3 years. Problems mostly involve order handling and refunds, not non-delivery of everything.
How long does Solo Stove delivery take?
Reviewers report anywhere from about 3 days to nearly 3 weeks. Positive reviews mention delivery 3 to 4 days after ordering. Others report delays, missing items, and paid overnight shipping that took 5 days.
Can I return a Solo Stove fire pit?
Yes, but reviewers warn of conditions. BBB complaints mention a 15% or $15 restocking fee, refusals on used items and refunds taking over a month. A Trustpilot reviewer says the advertised 30-day returns still cost them 60 euros. Check the current policy before buying.
Does Solo Stove reply to bad reviews?
Sometimes. The reply rate is 47.5% on Trustpilot and 65.5% on BBB. Trustpilot replies are polite but templated. BBB replies are apologetic and often say a refund or replacement was issued.
Is Solo Stove worth the price?
Many Trustpilot reviewers say yes, citing build quality, heat and low smoke. Others call accessories overpriced, find ash cleanup hard or report rust on the surround. BBB complaints focus on service problems and not on product value.
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