Trust Score 61/100 · 4 sources · 5,758 reviews · updated 16 Oct 2026
Smyths Toys reviews
In short
Is Smyths Toys legit?
Smyths Toys has a split reputation. Trustpilot rates it 2.2 out of 5 from 4,734 reviews, with about 62% at 1 star and about 29% at 5 stars. Reviews.io shows 3.21 from 283 reviews, and the Google listing for the Jervis St Dublin store shows 4.2 from 739 reviews. Sitejabber has only 2 reviews, both 1 star, so it says little.
Trust Score 61/100 from 5,758 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 5,758
As of 16 Oct 2026 · How we score
AI summary
Smyths Toys has a split reputation. Trustpilot rates it 2.2 out of 5 from 4,734 reviews, with about 62% at 1 star and about 29% at 5 stars. Reviews.io shows 3.21 from 283 reviews, and the Google listing for the Jervis St Dublin store shows 4.2 from 739 reviews. Sitejabber has only 2 reviews, both 1 star, so it says little.
- Customers report friendly, knowledgeable store staff who go beyond what is asked. Examples include fitting a car seat, finding stock in the stockroom and helping with a hospital-stay gift. Trustpilot
- Many customers report fast delivery. Several say orders arrived within 24 hours or the next day, and compare it to Amazon. Trustpilot
- Customers report a huge range, tidy and well laid out stores, and discounted items. The Dublin Jervis St listing is praised for covering toys, games, consoles, bikes and baby items. Google
- Some customers say support fixed their problem. Reported fixes include free replacement screws, a replacement blaster and a controller replacement after a first refusal. Trustpilot
- Some customers report good prices and stock on popular items, such as Pokemon releases at the recommended price and in-store prices below online. Trustpilot
- Customers report late, lost or misdelivered parcels, blaming couriers such as InPost in the UK and DPD in France and the Netherlands. Recent 1-star reviews say parcels were promised but never arrived. Trustpilot
- Customers report poor customer service. They cite no phone number, unanswered emails (one says 15, another 4 plus a call), and chat that does not help. The two Sitejabber reviews also complain of no response. Trustpilot
- Customers report that stores refuse returns on opened boxes, even for faulty items or mistaken purchases, despite a 28 day policy. Digital game downloads were also reported as non-returnable. Trustpilot
- Customers report faulty, incomplete or damaged products. Examples include a bike with missing pedals, a playset with missing parts, a Fisher-Price toy that did not bounce and crushed packaging on a large order. Trustpilot
- Some customers report rude or abusive store managers at specific UK branches, including claims of discriminatory treatment. A £2 fee for uncollected click and collect orders also annoyed some shoppers. Reviews.io
Summary written by AI from 107 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.2 / 5 | 4,734 | 16 Oct 2026 |
| 4.2 / 5 | 739 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 2 | 16 Oct 2026 |
| Reviews.io | 3.2 / 5 | 283 | 16 Oct 2026 |
Delivery, returns
and support
How is Smyths Toys delivery?
Experiences are mixed. Customers report next day or 24 hour delivery on car seats, Lego and Pokemon items. Others report InPost and DPD failures, wrong addresses, missing items, damaged boxes, a pre-order that arrived late and a trampoline delivered in two parts a week apart.
How do Smyths Toys returns work?
Customers report a strict approach in stores. Opened boxes were refused even a day after purchase, and some say damaged items were not accepted back. One customer found a digital game non-returnable, with the rule printed only on the receipt. Others report easy refunds or free returns of a duplicate order. Uncollected click and collect orders reportedly cost £2.
How is Smyths Toys customer support?
Support is the weakest area in the data. Customers report no phone line, email-only contact, repeated unanswered emails and a Facebook-only route to a person. A few say their case was resolved after days of emailing, and one August Trustpilot review says support improved after a change in July. Google reviewers praise in-store staff.
How is Smyths Toys quality?
Customers report a mix. Positive reviews describe toys arriving in good working order and educational sets that engage children. Negative reviews describe missing parts, early breakage of a child's bike, faulty items, a plush with little stuffing and repackaged faulty goods. Google store reviews say little about product quality.
What customers say
about Smyths Toys
Have to say, Smyths deliveries are great, as good as Amazon, I have placed a few orders for Lego Speed Champions and for the F1 Speed Champions
They don't even have a customer service number and only way you can reach a human is via Facebook
The store is huge and neatly maintained with well supported floor staff. Look out for reduced price tags for the discounted items.
Don't ever take anything damaged back. You get treated like a criminal.
Smyths were so helpful and even sent me the specific screws free of charge to my address. They really did go above and beyond. 10/10 customer service
Staff refused to take it back because box has been opened. We only bought it previous day.
Questions about
Smyths Toys
Is Smyths Toys legit?
Customers report receiving orders and good store experiences, and the Google listing for the Dublin Jervis St store has 4.2 from 739 reviews. Trustpilot is poor at 2.2 from 4,734 reviews, mostly over delivery and support. A 2022 Sitejabber review claims non-delivery. Two Reviews.io reviews calling it a scam look unrelated to toys.
How long does Smyths Toys delivery take?
Many customers report delivery within 24 hours or the next day. Others report delays and missing parcels with InPost and DPD, with no clear delivery update from support.
Can I return opened Smyths Toys items?
Customers report stores refusing opened boxes, even a day after purchase and even with a 28 day policy. Digital game downloads were reported as non-returnable once opened. Others report free returns of duplicate orders and replacements for faulty items after contacting support.
Does Smyths Toys reply to bad reviews?
The data shows a 0% reply rate on Trustpilot, Google, Sitejabber and Reviews.io. Customers also report that emailed complaints often go unanswered.
Is Smyths Toys worth the price?
Some customers report prices at or below online rivals, plus discounted items in store. One German reviewer says competitors are at least 30% cheaper online. Reviewers who got faulty items often say refunds or help were hard to get.
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