Trust Score 73/100 · 6 sources · 68,822 reviews · updated 16 Oct 2026
Skims reviews
In short
Is Skims legit?
Skims scores 3.1 out of 5 on Trustpilot from 7,214 reviews, with 56% rating 5 stars and 28% rating 1 star. The app stores are far higher at 4.9 (58,560 App Store ratings and 2,536 Google Play ratings), but those mix product love with app feedback. Sitejabber (2.18 from 42 reviews) and BBB (1.08 from 74 reviews, grade A+, 514 complaints in 3 years) are much lower and centre on refunds and support.
Trust Score 73/100 from 68,822 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 68,822
As of 16 Oct 2026 · How we score
AI summary
Skims scores 3.1 out of 5 on Trustpilot from 7,214 reviews, with 56% rating 5 stars and 28% rating 1 star. The app stores are far higher at 4.9 (58,560 App Store ratings and 2,536 Google Play ratings), but those mix product love with app feedback. Sitejabber (2.18 from 42 reviews) and BBB (1.08 from 74 reviews, grade A+, 514 complaints in 3 years) are much lower and centre on refunds and support.
- Customers report soft, comfortable, good quality products. Shapewear is described as flattering and not visible under clothes, and several buyers say they keep reordering. Trustpilot
- Store visits get strong praise. Google reviewers name helpful staff, fitting help, and free express shipping if a size is missing in store. This source is a store listing, not the online shop, and only 5 of its 396 reviews were read. Google
- Some customers report easy returns and quick, helpful customer service, including a replacement or fix for a faulty bodysuit. Trustpilot
- Several customers outside the US report fast shipping, with parcels arriving in about 4 to 6 days to Denmark and Portugal. Trustpilot
- Google Play is 94.7% 5-star (2,401 of 2,536 ratings), with many short positive notes about fit and the products. Google Play
- Refund delays after returns are the biggest complaint. Many recent Trustpilot reviews say returns received in September 2026 were still unrefunded in mid October, past the stated 21 day window. BBB complaints describe the same pattern. Trustpilot
- Customers report hard-to-reach support. They describe automated replies, long chat waits (one says over 2.5 hours), no phone number, and repeated generic emails. Trustpilot
- Lost, undelivered, or wrong orders are common in BBB complaints. Some blame a budget shipping method and tracking that stopped updating. BBB
- Quality and sizing complaints include seams ripping, items stretching after a few washes, and sizes running small. Some reviewers call the fabric poor for the price. BBB
- App problems include crashes, repeated logins, order history not opening, slow loading, and checkout glitches. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.1 / 5 | 7,214 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 58,560 | 16 Oct 2026 |
| Google Play | 4.9 / 5 | 2,536 | 16 Oct 2026 |
| 3.3 / 5 | 396 | 16 Oct 2026 | |
| Sitejabber | 2.2 / 5 | 42 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 74 | 16 Oct 2026 |
Delivery, returns
and support
How is Skims delivery?
Delivery reports are mixed. Several Trustpilot reviewers say shipping was fast or fine, with arrival in about 4 to 6 days in Europe. BBB and Sitejabber reviewers report packages marked delivered but never received, long delays, and cancelled orders. A few BBB reviewers say orders were cancelled as a fraud risk. Two app reviewers complain about shipping charges, including an express charge of $17 after an offer of free express shipping.
How do Skims returns work?
Returns are the weakest area. Customers report refunds taking from several weeks to over a month, with the brand citing a 21 day timeframe and 3 to 5 business days after a refund is issued. Some say a returned item was judged damaged or missing and refused. One Sitejabber reviewer reports a $15 deduction on a $40 item, and a Google Play reviewer says return shipping is paid by the customer. A BBB reply cites a 30 day return window. A smaller group on Trustpilot calls returns easy and quick.
How is Skims customer support?
Support is the most criticised area outside returns. Customers describe bots, canned replies, long chat waits, and email going unanswered, even from a top-tier loyalty member. A minority, mostly on Trustpilot, say support replied quickly and fixed a faulty item. In-store staff get strong praise on Google, though that listing is a store, not online support.
How is Skims quality?
Opinions on quality are split. Many customers on Trustpilot and the app stores call the products soft, well made, and worth the price. Others report seams unravelling, waistbands bunching, items stretching after two washes, and scratchy fabric. Sizing is a recurring theme, with several reviewers saying items run small. The price is often called high.
What customers say
about Skims
I have been waiting for my refund since 13th September, and today is 13th October. It has now been a full month, and I STILL have not received my money.
SKIMS have extremely good quality products. I love all the products purchased from SKIMS.
their maternity clothing is super soft but comfy but fits perfectly.
Won’t save any information, so you have the super fun feature of logging in each time.
Order was marked as delivered and never delivered.
it was great to see the products and experience their quality in person before purchasing.
Questions about
Skims
Is Skims legit?
Customers report receiving real products, and many praise them. BBB lists the company at grade A+, though it also shows 514 complaints in 3 years. Complaints centre on late refunds, hard-to-reach support, and lost parcels. Trustpilot averages 3.1 from 7,214 reviews.
How long does Skims delivery take?
Some European customers report delivery in about 4 to 6 days, and others call shipping fast. Other customers report weeks of delay, lost parcels, or cancelled orders. Several BBB complainants say tracking stopped updating.
Can I return Skims clothing and how long do refunds take?
Returns are accepted, and a BBB reply cites a 30 day return window. Refund speed is the main complaint. Many customers report waiting a month or more after the brand received the parcel, against a stated 21 day timeframe. Some customers say returns were easy and quick.
Does Skims reply to bad reviews?
Partly. Skims replies to about 60% of Trustpilot reviews and about 49% of BBB complaints. Trustpilot replies use a generic template asking for details. BBB replies usually say a refund was issued. Google Play and Sitejabber show no replies.
Is Skims worth the price?
Opinions are split. Many customers call the shapewear and basics high quality and say they reorder. Others call it overpriced, citing $48 for 3 briefs and $98 for a hoodie, or report fabric that felt cheap. Some suggest waiting for sales.
Ask the agent
about Skims
Try one of these:
Sources
- 54,038
- 4424
- 3365
- 2378
- 12,009
Brand replied to 60% of reviews
As of 16 Oct 2026
- 52,401
- 466
- 332
- 221
- 110
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5177
- 430
- 339
- 237
- 1113
Brand replied to 100% of reviews
Google Maps listing: SKIMS
Rating data from Google · As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade A+, 514 complaints in 3 years
As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Skims, you can claim this page.