Trust Score 90/100 · 4 sources · 62,330 reviews · updated 16 Oct 2026
Simba reviews
In short
Is Simba legit?
Simba has 4.3 out of 5 on Trustpilot from 62,254 reviews. 78% are five-star and 9.4% are one or two stars. Other sources are thin: reviews.io shows 5.0 from 4 reviews dated 2018, and the Google listing (4.8 from 72) is for Simba Shipping Limited, a different business. Reddit (184 posts) is mixed, with praise for comfort and complaints about sagging.
Trust Score 90/100 from 62,330 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 62,330
As of 16 Oct 2026 · How we score
AI summary
Simba has 4.3 out of 5 on Trustpilot from 62,254 reviews. 78% are five-star and 9.4% are one or two stars. Other sources are thin: reviews.io shows 5.0 from 4 reviews dated 2018, and the Google listing (4.8 from 72) is for Simba Shipping Limited, a different business. Reddit (184 posts) is mixed, with praise for comfort and complaints about sagging.
- Customers report better sleep and less back pain. Many Trustpilot reviewers describe the mattress or pillow as comfortable and supportive from the first nights. Trustpilot
- Customers report smooth delivery with polite, careful crews who assemble the bed and remove packaging. Trustpilot
- Several customers report faulty mattresses replaced quickly under the guarantee, with the old one collected when the new one arrived. One customer describes this after almost 6 years. Trustpilot
- The adjustable Hybrid pillow gets positive comments, including from Reddit users who say it helped their sleep and neck. Trustpilot
- Customers report easy website ordering and helpful handling of wrong or faulty items. The reviews.io examples are from 2018. Trustpilot
- Customers report late deliveries against the next-day promise. Some orders took 4 to 6 days, and the couriers DPD and Hive are named for poor communication. Trustpilot
- Customers report that pillows and toppers did not feel right. Complaints include too thick, too hard, lumpy, hot, and not worth the price. Trustpilot
- Customers report sagging or loss of support over time. Reddit users describe mattresses sagging after about 6 weeks to a few years, and Trustpilot reviewers report dips in pillows and bulging in a refurbished mattress. Trustpilot
- Customers report that support is slow, hard to reach, or leaves cases unresolved. One reviewer says they only received an AI response. Trustpilot
- Customers are unhappy that pillows and refurbished items carry only a one-year guarantee, while the mattress guarantee is reported as 10 years. Trustpilot
Summary written by AI from 109 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 62,254 | 16 Oct 2026 |
| 4.8 / 5 | 72 | 16 Oct 2026 | |
| Reviews.io | 5.0 / 5 | 4 | 16 Oct 2026 |
| No star rating | 184 | 16 Oct 2026 |
Delivery, returns
and support
How is Simba delivery?
Delivery is the most mixed theme. Many Trustpilot reviewers call it fast, on time and professional, with the bed set up in the room. Others report next-day orders arriving after 4 to 6 days, missed slots and poor courier updates. The brand says next-day applies to orders placed before 1:00 PM. A Reddit user notes wide delivery windows such as 10am to 6pm when old mattress removal is booked. A 2018 reviews.io reviewer also found the courier inflexible.
How do Simba returns work?
Reports are mostly positive but not uniform. A Trustpilot customer says there was no argument returning pillows. The brand states accessories have a 30-day trial. A 2018 reviews.io reviewer says the 100 day return was honoured with free collection. The data does not confirm the current mattress trial length. One customer who bought through eBay calls returns practically impossible. Reddit commenters advise choosing brands with a trial and refund option.
How is Simba customer support?
Customer reports are split. Some praise fast replacements and brilliant support. Others report no reply for days, hard-to-reach teams, unanswered warranty claims and an AI-only response. One reviewer says there is no support for online purchases. The Google listing is a different company, so its support praise does not apply to Simba mattresses.
How is Simba quality?
Customers who are happy describe supportive, comfortable beds and pillows. Complaints focus on durability and fit: sagging mattresses, pillows with dips after about 3 months, a flat refurbished topper, a bedding set with a torn sheet and a lost button, and heat at night. Reddit is divided. One user says three mattresses sagged over three years, while another calls Simba the best purchase they made. Some Reddit commenters say Which? does not rate Simba mattresses highly.
What customers say
about Simba
After filling in a short form and uploading photos of the issue, I was told they were ordering a replacement and would collect our faulty mattress at the same time.
Comfortable bed that seems to have eradicated my bad back issues after sleeping. Highly recommend them.
The topper has certainly added some additional comfort and is of good quity and fast delivery but, probably not as much comfort added as we had hoped
You promised next day delivery. Didn’t arrive until following day
Its a poor quality product with a high price tag and I would avoid.
yes they're comfy initially, but unfortunately they don't last!
Questions about
Simba
Is Simba legit?
Customers report that Simba is a real, established brand. Trustpilot shows 4.3 out of 5 from 62,254 reviews, with 78% five-star and 9.4% one or two stars. Reviews.io has only 4 reviews, all dated 2018. The Google listing is for Simba Shipping Limited, a different company, so it should not be counted.
How long does Simba delivery take?
Simba offers next-day delivery for orders placed before 1:00 PM, according to a brand reply. Many customers report on-time delivery. Others report 4 to 6 days, a delay in the depot or a courier that missed the address. A Reddit user reports delivery windows of 10am to 6pm or 7am to 7pm.
Can I return a Simba mattress or pillow?
Customers report returns can work. The brand says accessories such as pillows have a 30-day trial, and one customer reports no argument returning pillows. A 2018 reviewer says the 100 day return was honoured. The data does not confirm the current mattress trial length. One eBay buyer says returns were practically impossible.
Does Simba reply to bad reviews?
Sometimes. Simba replies to 14% of Trustpilot reviews, mostly lower-rated ones in the sample. Replies are polite and templated and often cite policy. Google and reviews.io show 0% replies, but those sources are small or not about the Simba Sleep shop.
Is Simba worth the price?
Opinions are split. Many Trustpilot customers say the bed or pillow improved their sleep and back pain. Others call the products overpriced, such as a £399 topper that added less comfort than hoped, or report sagging. Reddit users also suggest cheaper alternatives, and some commenters say Which? does not rate Simba mattresses highly.
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