Trust Score 74/100 · 6 sources · 16,768,539 reviews · updated 16 Oct 2026
SHEIN reviews
In short
Is SHEIN legit?
SHEIN's ratings split sharply by source. Customers rate the apps very high (Google Play 4.75 from 12.5 million reviews, App Store 4.73 from 3.9 million). Review sites are weaker: Trustpilot 3.8 from 353,346 reviews, Sitejabber 2.27 from 4,966, and BBB 1.1 from 889 reviews. BBB lists an A+ grade but also 7,631 complaints in 3 years.
Trust Score 74/100 from 16,768,539 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 16,768,539
As of 16 Oct 2026 · How we score
AI summary
SHEIN's ratings split sharply by source. Customers rate the apps very high (Google Play 4.75 from 12.5 million reviews, App Store 4.73 from 3.9 million). Review sites are weaker: Trustpilot 3.8 from 353,346 reviews, Sitejabber 2.27 from 4,966, and BBB 1.1 from 889 reviews. BBB lists an A+ grade but also 7,631 complaints in 3 years.
- Customers report very low prices and a huge range of products. Short app reviews often say it is easy to order and good value. Google Play
- Many customers say quality is fine for the price. They praise clothes, kids items and styles they cannot find elsewhere. Trustpilot
- Some customers report fast, on-time delivery. Several Trustpilot and Google Play reviews call shipping fast and seamless. Trustpilot
- Some customers report quick and easy returns. One Trustpilot reviewer got a refund in 48 hours, and one Google Play reviewer calls returns easy. Trustpilot
- Trustpilot is 59.6% five-star (210,561 of 353,346 reviews). Google Play is 84.3% five-star. Trustpilot
- Customers report packages marked delivered that never arrived, and refund requests that need proof such as photos or signatures. Others report orders missing for weeks or items missing from a parcel. BBB
- Customers report returns rejected after the fact. Common claims are that the item was not received, did not match the order, or was sent too late. Some customers say the refund never arrived. BBB
- Customers describe customer service as scripted, slow or hard to reach. They report copy-paste chat replies, no phone line and little human help. BBB
- Customers report wrong or misleading items, such as a different product than listed, a synthetic wig sold as human hair, or a cheap item sent instead of a couch. BBB
- Customers complain about wallet credits, points and in-app reward games that do not pay out as promised. Some also report refunds forced into SHEIN Wallet instead of the card. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.8 / 5 | 353,346 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 3,905,394 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 12,503,938 | 16 Oct 2026 |
| 1.0 / 5 | 6 | 16 Oct 2026 | |
| Sitejabber | 2.3 / 5 | 4,966 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 889 | 16 Oct 2026 |
Delivery, returns
and support
How is SHEIN delivery?
Experiences vary widely. Some customers report delivery in a few days to about 10 days, and some call it fast. Others report waits of 3 to 5 weeks, split parcels and orders still missing after weeks. A repeated complaint is a parcel scanned as delivered or signed for when the customer says nothing arrived. Customers say proving non-delivery is hard.
How do SHEIN returns work?
Returns are possible and some customers say they are easy and fast. Many more complaints say returned items were rejected as not received or not matching. Customers also report a $6.99 return fee and refunds paid into SHEIN Wallet instead of the card. One BBB complainant says a return policy changed without notice. Recent BBB and Trustpilot complaints about return refusals are common.
How is SHEIN customer support?
This is the weakest area. Customers report canned chat replies, repeated requests for proof, no phone number that works and no human response. A few customers say SHEIN did resolve problems or was flexible. A Sitejabber reviewer says SHEIN fixed a gift card problem, and a Trustpilot reviewer calls support flexible. The Google Maps listing has only 6 reviews, all one star, and covers a business entity rather than the online shop.
How is SHEIN quality?
Customers report mixed quality that matches the low prices. Positive reviews say clothes are well made and look like the photos. Negative reviews cite thin or poor fabric, cheap accessories, damaged or defective items, inconsistent sizing and listings that do not match what arrives. Some Trustpilot reviewers say quality has improved, though kids clothes are still hit or miss.
What customers say
about SHEIN
My Shein order for a $10.73 sweater was never delivered and customer service failed to resolve the issue or issue a refund.
Good quality items - their clothes are well made
Appreciate the pricing, easy to return if issues.
SHEIN has some great, creative and surprisingly functional products at unbeatable prices. However, customer service is a complete nightmare.
Fabric is too poor not warm
Fast delivery! The only reason I gave 4 stars is because I received the wrong size.
Questions about
SHEIN
Is SHEIN legit?
SHEIN is a large operating retailer. Millions of app users rate it above 4.7 and Trustpilot is 3.8 from 353,346 reviews. Many customers receive their orders. However, Sitejabber is 2.27 and BBB is 1.1, with 7,631 complaints in 3 years despite an A+ grade. Common complaints are undelivered parcels and refused refunds.
How long does SHEIN delivery take?
Customers report anything from a few days to about 10 days, up to 3 to 5 weeks. Items sold by separate sellers may arrive in several parcels. Some recent BBB complainants were still waiting more than 2 weeks after ordering.
Can I return SHEIN clothes?
Yes, SHEIN offers returns and some customers report quick refunds. Others report a $6.99 return fee, refunds paid into SHEIN Wallet, and rejections claiming the item was not received or did not match. Keep proof of the return.
Does SHEIN reply to bad reviews?
Often, but with templated messages. Reply rates are 70% on Trustpilot, 66.4% on Sitejabber and 50% on BBB. It is 0.2% on Google Play. Replies mostly send customers to in-app support or ask for an order number.
Is SHEIN worth the price?
Many customers say the prices and variety are hard to beat, and some call quality good for the cost. Others report poor fabric, sizing problems and items that do not match the listing. A few Trustpilot reviewers say prices have risen. Reviews suggest it suits low-stakes purchases better than items needed by a deadline.
Ask the agent
about SHEIN
Try one of these:
Sources
- 5210,561
- 440,909
- 319,688
- 216,885
- 165,303
Brand replied to 70% of reviews
As of 16 Oct 2026
- 510,542,658
- 41,300,558
- 3388,654
- 291,801
- 1180,241
Brand replied to 0% of reviews
As of 16 Oct 2026
- 50
- 40
- 30
- 20
- 16
Brand replied to 0% of reviews
Google Maps listing: Shein Technology LLC
Rating data from Google · As of 16 Oct 2026
- 51,246
- 4387
- 3259
- 2407
- 12,603
Brand replied to 66% of reviews
As of 16 Oct 2026
Brand replied to 50% of reviews
BBB grade A+, 7631 complaints in 3 years
As of 16 Oct 2026
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