Trust Score 90/100 · 5 sources · 126,560 reviews · updated 16 Oct 2026
Sézane reviews
In short
Is Sézane legit?
Sézane holds 4.1 out of 5 on Trustpilot from 6,662 reviews, with 63% five-star and 21% one-star. The App Store (4.88 from 102,486 ratings) and Google Play (4.88 from 15,252 ratings) score much higher, but those ratings cover the app, not orders. Shoppers praise style, softness and helpful support. Recent complaints centre on delivery delays, refund and return problems, rising prices and the new autumn 2026 collection.
Trust Score 90/100 from 126,560 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 126,560
As of 16 Oct 2026 · How we score
AI summary
Sézane holds 4.1 out of 5 on Trustpilot from 6,662 reviews, with 63% five-star and 21% one-star. The App Store (4.88 from 102,486 ratings) and Google Play (4.88 from 15,252 ratings) score much higher, but those ratings cover the app, not orders. Shoppers praise style, softness and helpful support. Recent complaints centre on delivery delays, refund and return problems, rising prices and the new autumn 2026 collection.
- Shoppers praise the style, fabrics and fit. Words like soft, elegant and high quality come up often, especially for knitwear, shoes and accessories. Trustpilot
- Many Trustpilot reviewers describe a friendly, quick support team. Some say it made exceptions, such as accepting a late return or a final sale item for store credit. Trustpilot
- Several shoppers describe fast delivery, order updates at each step and a very simple returns process with quick refunds. Trustpilot
- Visitors to the Paris store call it beautiful and welcoming, with helpful staff. The Google Maps listing scores 4.1 from 2,159 reviews, though only 5 were read. Google
- Google Play is very positive: 14,026 of 15,252 ratings (92%) are five-star. Google Play
- Late or lost parcels are a common complaint. Reports include an order stuck in customs for weeks, heavy customs fees for the Canary Islands, a parcel left by a bin, and a guaranteed priority delivery that arrived late. Trustpilot
- Some shoppers report refund and return trouble. Examples are a refund that did not reach the bank, a dispute over the contents of a returned parcel, and wrong UK return instructions. Trustpilot
- Some shoppers say support is slow to answer or hard to reach. They cite unanswered emails, no phone option and no live person. Trustpilot
- A recurring theme is falling quality and higher prices. Reviewers mention itchy wool, a chemical or bad smell, peeling leather, loose embroidery and defects. Others say prices rose sharply and note that items are made in China or India. Trustpilot
- App and site problems are frequent in app reviews. These include address entry failures, no language switch, a cart that empties after about 30 minutes, login trouble and no size filter. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 6,662 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 102,486 | 16 Oct 2026 |
| Google Play | 4.9 / 5 | 15,252 | 16 Oct 2026 |
| 4.1 / 5 | 2,159 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Sézane delivery?
Reports are mixed. Several shoppers describe fast delivery and clear tracking updates. Others report late orders, a 3-day order preparation time, a seven-week customs hold, and high DHL customs fees for the Canary Islands. Some say relay point delivery cannot be chosen and that home delivery costs about 4 euros more. One reports that free delivery from 100 euros was not applied. One app reviewer says the app shows no tracking number or carrier. The brand says its preparation delays are usual.
How do Sézane returns work?
Many shoppers call returns easy and refunds quick. Support has accepted a late return and a final sale item for store credit. The brand confirms returns can be made in a physical store. Problems are reported too. Examples are a refund notified but never received, a disputed return parcel, a gift return that required re-placing the order, and incorrect UK return instructions.
How is Sézane customer support?
Support is the most praised and the most criticised theme on Trustpilot. Many five-star reviews describe fast, flexible and friendly help. Lower-rated reviews describe unanswered emails, no phone contact and repeated instructions that did not work. One Google Play reviewer got a reply saying no exchange history was found. One app reviewer could not reach a live person. The only Sitejabber review is a single 2021 post describing very poor service, so it is a weak signal.
How is Sézane quality?
Quality is praised for soft knitwear, good materials and comfortable shoes. A growing group of reviewers say quality has slipped. They report itchy or fragile wool, a strong chemical or cheese-like smell on leather and suede items, peeling shoe leather, damaged shoes and defects. Some say they had to reorder an item several times to get a good one. Some call the new collection fragile, faded or poorly sized.
What customers say
about Sézane
Qualità eccellente, morbido e comodissimo da indossare.
Order placed on 22Aug2026 and 7 weeks later the package is still under customs clearance (since 08Sep).
chaussures à presque 200 € reçues abîmées, articles avec antivol ou défauts, vêtements qui s'abîment rapidement
une augmentation fois deux des prix sur la collection automne 2026 devenus inabordables pour moi, dommage !
retour ultra simple et remboursement rapide si l’article ne convient pas.
Beaux articles mais certains pulls grattent.. Prix élevés, pas toujours justifiés par la qualité SAV irréprochable
Questions about
Sézane
Is Sézane legit?
Yes. Sézane is an established French fashion brand with a physical Paris store. It scores 4.1 on Trustpilot from 6,662 reviews, and 4.88 on both the App Store and Google Play. About 21% of Trustpilot reviews are one-star, mostly about delivery, refunds and support.
How long does Sézane delivery take?
The data gives no fixed delivery time. Some shoppers report fast delivery. One says preparing an order took 3 days, and the brand calls this usual. Others report late parcels and long customs holds for orders outside the EU.
Can I return Sézane clothes?
Yes. Many shoppers call returns simple with quick refunds, and the brand confirms in-store returns. Support has made exceptions for a late return and a final sale item. Some shoppers report refund delays and disputes over returned parcels.
Does Sézane reply to bad reviews?
Yes, mostly. It replies to 97% of Trustpilot reviews and 49% of Google Play reviews. Replies are polite and templated, and usually say the team has emailed the reviewer.
Is Sézane worth the price?
Opinions are split. Many reviewers praise the quality, fit and style. Others say prices rose sharply, that quality has dropped, or that items are made in China or India and no longer justify the cost.
Ask the agent
about Sézane
Try one of these:
Sources
- 54,221
- 4380
- 3273
- 2358
- 11,430
Brand replied to 97% of reviews
As of 16 Oct 2026
- 514,026
- 4749
- 3292
- 2146
- 10
Brand replied to 49% of reviews
As of 16 Oct 2026
- 51,310
- 4339
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Brand replied to 100% of reviews
Google Maps listing: Sézane Paris - 2ème
Rating data from Google · As of 16 Oct 2026
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