Trust Score 82/100 · 6 sources · 219,535 reviews · updated 16 Oct 2026
Screwfix reviews
In short
Is Screwfix legit?
Screwfix scores 2.6 out of 5 on Trustpilot from 6,162 reviews, with 46.8% at one star and 36.8% at five stars. The app ratings are much higher: 4.81 on the App Store from 155,910 ratings and 4.67 on Google Play from 56,701. Reviews.io averages 4.01 from 744 reviews. Reviewers praise store staff and click and collect. Complaints focus on late deliveries, a slow or broken app, and hard to reach support.
Trust Score 82/100 from 219,535 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 219,535
As of 16 Oct 2026 · How we score
AI summary
Screwfix scores 2.6 out of 5 on Trustpilot from 6,162 reviews, with 46.8% at one star and 36.8% at five stars. The app ratings are much higher: 4.81 on the App Store from 155,910 ratings and 4.67 on Google Play from 56,701. Reviews.io averages 4.01 from 744 reviews. Reviewers praise store staff and click and collect. Complaints focus on late deliveries, a slow or broken app, and hard to reach support.
- Store staff are often described as helpful, friendly and willing to go above and beyond. Many Trustpilot reviews name specific branches. Reviews.io, Google Play and the single Google Maps listing say the same. Trustpilot
- Ordering online and collecting in store is described as quick and easy. Shoppers say orders are ready and correct. Several mention next day delivery. Trustpilot
- Prices and range are praised by many reviewers. One Trustpilot reviewer says an item was £20 cheaper than elsewhere. Reviews.io reviewers mention good value and a wide stock. Trustpilot
- Some reviewers say a mistake was fixed fast after they contacted the brand. Examples include a wrong refund corrected by phone and a refund issued swiftly after an earlier complaint. Trustpilot
- Reviewers who like the app call it easy to navigate, with useful saved lists and simple checkout. 83.5% of Google Play ratings are five stars (47,364 of 56,701). App Store
- The app is often described as slow to load, prone to crashing and unable to keep users logged in. Late September 2026 reviews report an error screen on opening and sign in failures. Reviewers also say Google Pay and PayPal stopped working in the app. App Store
- Late, missing or partial deliveries are a common theme. Reviewers report missed delivery slots, no tracking updates, orders cancelled after payment, and collection orders that were not ready. Trustpilot
- Support is hard to reach. Trustpilot reviewers say phone calls are redirected to WhatsApp and an AI process, and that the product Q&A is now answered by AI with generic replies. Trustpilot
- Some reviewers say prices are higher than rivals, especially Toolstation. Others say stock has become limited or that items shown as available were not. Trustpilot
- Returns and faulty goods cause disputes. Reviewers describe being refused a refund on a five month old item, a lawnmower fault referred to the manufacturer, and a refund that took a month via PayPal. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.6 / 5 | 6,162 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 155,910 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 56,701 | 16 Oct 2026 |
| 4.8 / 5 | 4 | 16 Oct 2026 | |
| Sitejabber | 3.4 / 5 | 14 | 16 Oct 2026 |
| Reviews.io | 4.0 / 5 | 744 | 16 Oct 2026 |
Delivery, returns
and support
How is Screwfix delivery?
Delivery is the most common source of low ratings in the sample. Reviewers report missed time slots, tracking that stays at the depot, orders cancelled after payment, and home deliveries that arrived incomplete. One reviewer was told delivery to a dishwasher buyer was kerbside only after paying. A smaller group praise fast and polite delivery, including free next day delivery.
How do Screwfix returns work?
Experiences are mixed. Some reviewers say the returns policy is great and a mistaken purchase was refunded without fuss. Others report a wrong refund amount, a refusal on a five month old item that was later refunded, and a dispute over the 30 day return window. One reviewer found online returns hard and disliked being pointed to WhatsApp. One app reviewer says returning items through the app is difficult.
How is Screwfix customer support?
Support gets mixed feedback. Several Trustpilot reviewers say they could not find a phone number or got stuck with automation. One reviewer found the WhatsApp route reached a real person who replied helpfully. Some complaints were resolved only after a public review or a formal complaint. Sitejabber reviews on this theme are mostly several years old.
How is Screwfix quality?
Product quality is rarely the main complaint. Trustpilot and Reviews.io reviewers say they are happy with what they buy and have had no problems. Faults reported include a bent tap that arrived faulty three times, a lawnmower drive failure after four months, a blocked aerosol can and a failed extractor fan.
What customers say
about Screwfix
Really easy to order online, next day free delivery and the item I bought was £20 cheaper here than anywhere else!
Safety shoes failed to arrive, before midday delivery never showed
glitchy and slow app, keeps logging me out, latest update is completely unusable
Loving the App, easy to navigate and find what you are looking for. My go to for DIY everytime. Flawless
Cancels orders and does not give refunds, I had to go through Paypal to get my refund. Took a month!
I went down to ScrewFix and they searched through their items and found everything I needed. Talk about above and beyond!
Questions about
Screwfix
Is Screwfix legit?
Yes, it is a large established retailer with 155,910 App Store ratings and 6,162 Trustpilot reviews. Reviews describe real stores, collections and deliveries. The Trustpilot score is a low 2.6, driven by delivery and support complaints. A few Reviews.io entries look like unrelated scam promotions and are not genuine feedback.
How long does Screwfix delivery take?
Some reviewers report free next day delivery arriving on time. Others report missed slots, delays of several days and orders cancelled after payment. The reviews give no average delivery time.
Can I return Screwfix items?
Reviewers say returns in store can be easy, and one calls the returns policy great. Others report disputes over the 30 day window and over faulty items. Online returns and collection were described as hard to arrange.
Does Screwfix reply to bad reviews?
Yes, on Trustpilot it replies to 96% of reviews. On Google Play the rate is 65.2%. It does not reply on Reviews.io or Sitejabber. Replies are polite and usually ask the reviewer to email a resolution team.
Is Screwfix worth the price?
Opinions are split. Some reviewers praise low prices and good value. Others say it costs more than rivals such as Toolstation or that prices have risen faster than inflation. Reviewers say the range and quick collection add value.
Ask the agent
about Screwfix
Try one of these:
Sources
- 52,269
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- 2485
- 12,885
Brand replied to 96% of reviews
As of 16 Oct 2026
- 547,364
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Brand replied to 65% of reviews
As of 16 Oct 2026
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Brand replied to 100% of reviews
Google Maps listing: Screwfix - Mayfair
Rating data from Google · As of 16 Oct 2026
- 5494
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- 314
- 213
- 1150
Brand replied to 0% of reviews
As of 16 Oct 2026
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