Trust Score 69/100 · 5 sources · 7,165 reviews · updated 16 Oct 2026
Ruggable reviews
In short
Is Ruggable legit?
Ruggable has a split reputation. Trustpilot shows 2.2 from 816 reviews, Sitejabber 2.31 from 29 reviews, and BBB gives a grade F with 85 complaints in 3 years. The App Store shows 4.9 from 5,691 ratings and Google Play 4.66 from 607, but those ratings mostly cover the shopping app and rugs, not service problems.
Trust Score 69/100 from 7,165 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 7,165
As of 16 Oct 2026 · How we score
AI summary
Ruggable has a split reputation. Trustpilot shows 2.2 from 816 reviews, Sitejabber 2.31 from 29 reviews, and BBB gives a grade F with 85 complaints in 3 years. The App Store shows 4.9 from 5,691 ratings and Google Play 4.66 from 607, but those ratings mostly cover the shopping app and rugs, not service problems.
- Customers report the rugs are machine washable and easy to keep clean. Many say they own several and keep buying more. App Store
- Many reviewers like the designs and say they suit pets, kids and kitchens. On Google Play, 509 of 607 ratings (84%) are five stars. Google Play
- Some customers report durability. One Trustpilot reviewer says a kitchen runner survived 4 years of spills and repeated washing without fraying. Trustpilot
- Some customers describe helpful, friendly service and easy exchanges when a colour or size did not suit. Sitejabber
- On Trustpilot, 532 of 816 reviews (65%) are five stars, so a large group of customers are happy. Trustpilot
- Customer service is the most common complaint. Customers report slow or no email replies, no phone line, a chat that does not help, and cases closed without a fix. BBB
- Return and exchange fees upset many customers. Reports include $25 per item, $10 on one return, and one BBB complaint of $75 per rug. Canadian customers say they pay their own return shipping. Sitejabber
- Colour and quality often differ from the website photos. Customers report muted, faded or cheap-looking rugs, and rugs that fade within months. Trustpilot
- Customers report rug pad problems. These include pads that shed black rubber flecks, pads that are the wrong size, pads that slip, and pads that left marks on hardwood floors. Trustpilot
- Wrong, missing or delayed items come up often, along with some reports of rugs that looked previously used. BBB
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.2 / 5 | 816 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 5,691 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 607 | 16 Oct 2026 |
| Sitejabber | 2.3 / 5 | 29 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 22 | 16 Oct 2026 |
Delivery, returns
and support
How is Ruggable delivery?
Delivery reports are mixed. Some customers say rugs shipped quickly, well packed and with tracking, and one Sitejabber reviewer got a rug in 3 days. Others report missing items, wrong rugs or pads, wrong-address deliveries, orders stuck in production for weeks, and shifting delivery dates. One BBB complaint says a rug pad listed as shipping in 1 to 2 weeks was still unsent after about a month. The App Store sample also includes a lost-package complaint.
How do Ruggable returns work?
Returns are the weakest area. Customers report a $25 fee per returned item even when shipped together, a $10 fee on one return, and a processing fee on an exchange for a wrong-colour rug. Samples are reported as non-returnable. Canadian customers say they get no return postage or exchanges. Large tufted rugs may not fit home washers, and some BBB complainants say this was not made clear. A few customers say returns and exchanges were easy.
How is Ruggable customer support?
Support gets low marks on BBB (grade F) and Sitejabber, where 21 of 29 reviews are one star. Customers report no phone number, slow or templated email replies, a chat that does not resolve issues, and refunds that were partial or never arrived. Some Trustpilot and Sitejabber reviewers describe fast, fair and friendly service. Support is the most polarised theme.
How is Ruggable quality?
Customers split on quality. Many praise the washability, look and durability, and some say the rugs held up for years. Others report fading, muted colours compared with the website, unravelling edges, curling corners, thin covers and rug pads that crumble or shed. Some also say the pad slips on hardwood or tile.
What customers say
about Ruggable
I wanted to say that I found Customer Service to be excellent.
You would not know they match as every one of them have faded over a short period of time.
They wouldn't allow me to return both rugs together and charged a $25 Handling fee for each rug.
Wash nicely in the washing machine. Excellent quality pads.
They charged me $75. per RUG to return them!!
The rugs are very good quality. The rug color received does not always match the color of the rug online.
Questions about
Ruggable
Is Ruggable legit?
Ruggable is a real company that ships products, and many customers are happy with their rugs. The App Store shows 4.9 from 5,691 ratings and Google Play 4.66 from 607. Trustpilot shows 2.2 from 816 reviews, although its star breakdown (65% five-star) does not match that average, so treat it with caution. BBB gives a grade F with 85 complaints in 3 years. Most complaints concern service, returns and delivery, not non-delivery scams.
How long does Ruggable delivery take?
Customers report mixed timing. Some say rugs arrived in a few days and well packed. Others report waits of 2 to 3 weeks, orders stuck in production, and delivery dates that moved. Rug pads were listed as shipping in 1 to 2 weeks in one complaint. Check tracking early and keep photos.
Can I return a Ruggable rug?
Returns are possible but customers report fees. These include $25 per item, $10 on one return, and a reported $75 per rug in one BBB complaint. Samples are described as non-returnable. Canadian customers report paying their own return shipping. Some customers say exchanges went smoothly. Read the current policy before buying.
Does Ruggable reply to bad reviews?
Rarely in public. Reply rates are 0% on Trustpilot, Google Play and Sitejabber. On BBB the brand replied to 65.3% of complaints. Those replies are polite and templated, and often say the issue was already resolved.
Is Ruggable worth the price?
Opinions are split. Fans say the washability and design justify the cost, and many buy repeatedly. Critics call it expensive for thin covers, fading colours and pads that wear or shed. Several mention the extra cost of fees and rug pads. Reviews suggest it suits buyers who value easy cleaning and accept the service and return risks.
Ask the agent
about Ruggable
Try one of these:
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Brand replied to 0% of reviews
As of 16 Oct 2026
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Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 65% of reviews
BBB grade F, 85 complaints in 3 years
As of 16 Oct 2026
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