Trust Score 90/100 · 4 sources · 141,576 reviews · updated 16 Oct 2026
Rohlik reviews
In short
Is Rohlik legit?
Rohlik has very high app ratings: 4.93 from 78,095 App Store ratings and 4.95 from 63,289 Google Play ratings. Trustpilot is weaker at 2.2, but it rests on only 9 reviews. The Google Maps listing sits at 3.5 from 183 reviews, with 101 five-star and 56 one-star ratings, and it may not reflect the online shop. Customers mostly praise delivery, convenience and couriers. The main complaints are app bugs, rising delivery fees and uneven freshness.
Trust Score 90/100 from 141,576 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 141,576
As of 16 Oct 2026 · How we score
AI summary
Rohlik has very high app ratings: 4.93 from 78,095 App Store ratings and 4.95 from 63,289 Google Play ratings. Trustpilot is weaker at 2.2, but it rests on only 9 reviews. The Google Maps listing sits at 3.5 from 183 reviews, with 101 five-star and 56 one-star ratings, and it may not reflect the online shop. Customers mostly praise delivery, convenience and couriers. The main complaints are app bugs, rising delivery fees and uneven freshness.
- Customers report fast, on-time delivery. Several say orders arrive when promised and nothing is missing. Google Play shows 95.9% of its 63,289 ratings at 5 stars. Google Play
- Couriers are described as polite and helpful. Reviewers mention help carrying heavy items and delivery to the door or upper floors. App Store
- Customers say it saves time and effort. Parents of small children, people outside the city and people without easy access to shops mention it as a lifeline. App Store
- Product quality and choice get frequent praise. Reviewers mention fresh food, a wider selection than local shops, quality tiers such as farm products, and the cheapest-per-unit filter. App Store
- Many reviewers call the app clear and easy to use. Some say it is faster than the website. App Store
- App bugs and UX changes are the most common complaint. Customers report freezing and crashes on iOS, broken category filters, unpredictable back navigation, login errors and payment glitches after updates. App Store
- Customers say prices and delivery fees are rising. Some say groceries cost more than competitors, and one says fees for earlier delivery slots became high after an update. Another says available delivery slots got worse. Google Play
- Some customers report inconsistent freshness. Complaints include stale bakery items, spoiled products on repeat orders and one report of food making someone ill. Google Play
- Missing items and courier problems appear in a minority of reviews. They include a missing bag, a courier who went to the wrong place and one who drove into a no-entry zone. Trustpilot
- Some customers dislike marketing and ads. They report frequent notifications that cannot be silenced, repeated consent prompts and irrelevant ads in the app. Google Play
Summary written by AI from 114 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.2 / 5 | 9 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 78,095 | 16 Oct 2026 |
| Google Play | 5.0 / 5 | 63,289 | 16 Oct 2026 |
| 3.5 / 5 | 183 | 16 Oct 2026 |
Delivery, returns
and support
How is Rohlik delivery?
Delivery is mostly praised. Customers report on-time arrivals, couriers who carry orders to the door and good coverage outside cities. Complaints are less common. They include a missing bag, a courier who stopped at the wrong place, a courier driving into a no-entry zone, higher fees for early slots, unavailable slots and no live courier map in the app. The reviews give no exact delivery times.
How do Rohlik returns work?
Reviews say little about formal returns. One older Trustpilot review says money was always refunded when items were missing or faulty. Others report missing items and are pointed to the customer email for resolution. A Google Play reviewer complains that paper bags are given instead of returnable ones, and the brand explains that returnable bags can run short. Trustpilot has only 9 reviews, so this is thin evidence.
How is Rohlik customer support?
Customer support experiences are mixed. Some customers praise helpful, pleasant operators, and one Google reviewer says a lost bag was fixed within an hour. Others report generic template answers, poor communication and repeated problems. One Google Play reviewer stopped using the service after six years of recurring support contact over a pickup point issue.
How is Rohlik quality?
Quality is generally rated well, with praise for fresh produce, good variety and tasty fruit. Weak spots are bakery items described as always stale, ready meals that could taste better, and spoiled products in one Google review. A Trustpilot reviewer also complained about shrinkflation, a smaller pack at a high price. A friend becoming ill after eating Rohlik food was reported once.
What customers say
about Rohlik
In my opinion, this is the best service in the Czech Republic. The organization is top-notch, and groceries are delivered right to the door.
quality of products they deliver went to nuts super quick, lot's of spoiled products every time we order a delivery
bag is missing the currier told me to check it myself
I love the service, but the app isn’t great. Lots of bugs, I constantly need to close and reopen the app, it freezes all the time, doesn’t respond to input.
obednavam uz 4 mesice jenom z rohliku,jezdi vcas,zatim nikdy nic nechybelo vsechno bylo v poradku.
Prosím udělejte už něco s tím pečivem, vždy je jak týden staré.
Questions about
Rohlik
Is Rohlik legit?
Customers report that Rohlik is a real, working service. App Store reviewers rate it 4.93 from 78,095 ratings and Google Play reviewers rate it 4.95 from 63,289. Trustpilot shows 2.2, but from only 9 reviews. Several reviewers have used it for years. One Google Play reviewer outside the Czech Republic called it a scam over a promo code, which looks like a one-off misunderstanding.
How long does Rohlik delivery take?
Customers describe delivery as fast and on time, but the reviews give no exact times. Available slots and fees vary. One reviewer reports slots becoming unavailable, and another says earlier delivery now costs more.
Can I return Rohlik groceries or get a refund?
Reviews say little about returns. One older Trustpilot review says money was refunded when items were missing. Customers with missing or wrong items are told to email customer service. Returnable bags are part of the service, but a reviewer says paper bags are sometimes given instead.
Does Rohlik reply to bad reviews?
It depends on the platform. Rohlik replies to 80% of Google Maps reviews and 14.7% of Google Play reviews. It has not replied to any Trustpilot reviews. Replies are polite and usually point the customer to email or phone support.
Is Rohlik worth the price?
Opinions are split. Some customers say prices are competitive or good, including for organic products. Others say it is dearer than competitors, or that delivery fees and shrinkflation put them off. Many see the time saved as worth it.
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