Trust Score 82/100 · 5 sources · 127,801 reviews · updated 16 Oct 2026
Reserved reviews
In short
Is Reserved legit?
Reserved scores 3.1 out of 5 on Trustpilot from 5,862 reviews. 38.6% of those are 1-star and 48.4% are 5-star, so opinion is sharply split. Its apps rate much higher, 4.91 on the App Store (63,838 ratings) and 4.83 on Google Play (57,814 ratings), but those ratings are about the app, not about orders or refunds. Google Maps (3.1 from 246 reviews, a store listing) and Reviews.io (3.12 from 41 reviews) match the Trustpilot picture.
Trust Score 82/100 from 127,801 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 127,801
As of 16 Oct 2026 · How we score
AI summary
Reserved scores 3.1 out of 5 on Trustpilot from 5,862 reviews. 38.6% of those are 1-star and 48.4% are 5-star, so opinion is sharply split. Its apps rate much higher, 4.91 on the App Store (63,838 ratings) and 4.83 on Google Play (57,814 ratings), but those ratings are about the app, not about orders or refunds. Google Maps (3.1 from 246 reviews, a store listing) and Reviews.io (3.12 from 41 reviews) match the Trustpilot picture.
- Customers report good value, with clothes of decent quality at affordable prices. Trustpilot reviewers describe the fabrics as good for the money and the choice of styles as wide. Trustpilot
- The app is called easy to use, fast and intuitive. Google Play shows 91.8% 5-star ratings and the App Store average is 4.91. Google Play
- Some customers report fast, well-packed deliveries. One Trustpilot reviewer received a coat 4 days earlier than promised. Trustpilot
- Some customers say returns are easy and trouble-free. This is mostly reported by people who return items in physical stores. Trustpilot
- Several customers praise the wide range of sizes, colours and models. Suits and shirts get specific mentions. Trustpilot
- Refunds for returned items are slow or missing. Trustpilot reviewers report waiting from several weeks to over two months, and some received only part of the amount owed. Reviews.io reports waits of 20+ days. Trustpilot
- Customer service is described as copy-paste replies, bots and unanswered emails. Several customers say they could not reach anyone by phone or chat. Trustpilot
- Many recent Google Play and App Store reviews report the app freezing, login loops, and crashes at checkout or on launch. Google Play
- Paid returns annoy customers. They mention fees of about 5 euro, and say it is unfair on large orders. Trustpilot
- Delivery can be very slow or fail. Customers report waits of 2 weeks to 4 months, and lost or damaged parcels. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.1 / 5 | 5,862 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 63,838 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 57,814 | 16 Oct 2026 |
| 3.1 / 5 | 246 | 16 Oct 2026 | |
| Reviews.io | 3.1 / 5 | 41 | 16 Oct 2026 |
Delivery, returns
and support
How is Reserved delivery?
Experiences vary widely. Some customers report on-time or early parcels. Others report delays of two weeks, especially with several items, and some report waits of a month or more. One Trustpilot reviewer waited about 4 months, was chased by Klarna, and never received the goods. Customers also say the shop cannot speed up a warehouse dispatch. Reviews.io shows delays and defective parcels in non-Polish markets.
How do Reserved returns work?
Customers report mixed returns. A few say returns are simple, especially in stores. Many others report refunds delayed by 3 weeks to over 2 months, partial refunds, and return shipping fees such as 5.49 in Germany. One UK customer says a store refused a return just past the 30-day window. One Google Play reviewer says the problems with returns have eased recently.
How is Reserved customer support?
Support is the most common complaint. Customers report templated replies, bots, and no phone line. They also report repeated requests to email with an order number, with little result. Store staff are described as rude or unhelpful in some reviews, and one customer complained of a 20 minute wait for a fitting room. A few customers praise a helpful chat consultant or a quick complaint resolution.
How is Reserved quality?
Quality reports are mixed. Many customers are happy with fabrics and fit for the price. Others report garments that shrink after washing, burst seams on a child's hat, shoes that last one season, and a rejected defect claim. One reviewer says quality is falling while prices rise. One Reviews.io reviewer mentions a strong smell on a jacket.
What customers say
about Reserved
Habe heute meine Bestellung erhalten, 4 Tage früher als angegeben wurde, perfekt! Der Mantel ist schön, passt perfekt und ist auch qualitativ sehr gut.
kept only 1 top of £7 , returned everything in the same package. The company is now lying that they only received 3 items and I only received a refund of £37 something.
Wybierasz produkty, spędzasz nad tym 20 minut, po czym przy płatności aplikacja się zawiesza i już od kilku dni nie da się wejść.
Great app. The best I have ever had. It is very easy to navigate. All the filters works.
Customer service is made of automatic responds and bots. After almost a month of returning items I still don’t have my money back or any message from the store
Leggo di difficoltà nei resi che io non ho mai avuto, anzi è davvero semplice.
Questions about
Reserved
Is Reserved legit?
Yes, it is a real fashion retailer with physical stores and many satisfied buyers. It is run by LPP S.A. according to a customer review. Trustpilot rates it 3.1 from 5,862 reviews, with 38.6% 1-star, mostly over refunds and support. Customers do receive orders, but some report missing parcels or unpaid refunds.
How long does Reserved delivery take?
It varies. Some customers report parcels arriving on time or days early. Others report about two weeks, especially for multi-item orders. A few report a month or more, and one reports 4 months. The data gives no official delivery time.
Can I return Reserved clothes?
Yes. Customers report returns by post or in store. Returning in store is described as easier. Online returns can carry a fee of about 5 euro (5.49 in Germany). Many customers report refunds taking weeks. One UK customer says a store refused a return just past 30 days.
Does Reserved reply to bad reviews?
Yes. It replies to 100% of sampled Trustpilot reviews and 99.6% on Google Play. Replies are polite but templated and usually ask the customer to email customer service. Reviews.io shows no replies.
Is Reserved worth the price?
Many customers say yes, with good fabrics and fits at affordable prices. Others say prices are rising while quality drops, citing shrinking and weak seams. One customer notes the same shirt costing about 100 zl online and 40 zl in store. Sale prices are called the best value.
Ask the agent
about Reserved
Try one of these:
Sources
- 52,839
- 4299
- 3178
- 2281
- 12,265
Brand replied to 100% of reviews
As of 16 Oct 2026
- 553,080
- 42,501
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- 11,250
Brand replied to 100% of reviews
As of 16 Oct 2026
- 5100
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Brand replied to 100% of reviews
Google Maps listing: Reserved
Rating data from Google · As of 16 Oct 2026
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