Trust Score 81/100 · 6 sources · 19,568 reviews · updated 16 Oct 2026
Reiss reviews
In short
Is Reiss legit?
Reiss holds 4.4 out of 5 on Trustpilot from 12,063 reviews, with 76% five-star and 14% one-star. The App Store rating is 4.85 from 7,076 ratings, while Reviews.io is far lower at 2.04 from 105 reviews. Shoppers praise style, fit and fast delivery. Complaints centre on late parcels, refund delays, paid returns and a view that quality has slipped.
Trust Score 81/100 from 19,568 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 19,568
As of 16 Oct 2026 · How we score
AI summary
Reiss holds 4.4 out of 5 on Trustpilot from 12,063 reviews, with 76% five-star and 14% one-star. The App Store rating is 4.85 from 7,076 ratings, while Reviews.io is far lower at 2.04 from 105 reviews. Shoppers praise style, fit and fast delivery. Complaints centre on late parcels, refund delays, paid returns and a view that quality has slipped.
- Style, fit and fabric are the most common positives. Trustpilot and App Store reviewers call the clothes beautifully made, timeless and elegant. Trustpilot
- Fast online delivery is often mentioned. Some shoppers report next-day or two-day arrival, and one reports same-day delivery. Trustpilot
- Store staff earn warm praise by name-free description: helpful, patient and not pushy. This shows up for suit and dress shopping on Google, Reviews.io and Trustpilot. Google
- Free collection and returns through Next stores are liked. Shoppers describe it as convenient, with barcode scanning and no fuss. Trustpilot
- Several long-term buyers say they have bought for years and are still happy with the brand and with sale prices. App Store
- Late or missing parcels with little tracking information. Many recent Trustpilot reviews describe orders delayed for days or never arriving, and some name the courier Evri. Trustpilot
- Slow or missing refunds after returns. Shoppers report waiting weeks, chasing the support team many times, and in one case up to 9 contacts without a result. Trustpilot
- Perceived drop in quality for the price. Reviewers cite more polyester and nylon, items going out of shape, snagging and creased garments. Reviews.io
- Paid returns and collection fees. Some say the fee was not clear when booking, and international buyers report paying to ship items back to the UK. Trustpilot
- App problems. App Store reviewers report login and password reset failures, a basket where items cannot be opened, size filters showing out-of-stock items and trouble editing addresses. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.4 / 5 | 12,063 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 7,076 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 96 | 16 Oct 2026 |
| 3.8 / 5 | 224 | 16 Oct 2026 | |
| Sitejabber | 3.3 / 5 | 4 | 16 Oct 2026 |
| Reviews.io | 2.0 / 5 | 105 | 16 Oct 2026 |
Delivery, returns
and support
How is Reiss delivery?
Experiences split. Many Trustpilot reviewers report fast delivery, including next-day and Next store collection. Recent reviews from October 2026 describe delays of several days, missing tracking updates and parcels that never arrived, with some criticising the use of Evri. A few older Reviews.io entries report quick international delivery, while others report wrong or misaddressed parcels.
How do Reiss returns work?
Returns are a mixed area. Free returns via Next stores and in-store returns of online orders are praised. Others report paying for returns, unclear collection fees, a missed collection and return labels or codes that did not work. Several Reviews.io and Trustpilot reviewers report refunds taking 3 to 4 weeks or longer. International buyers report having to ship returns to the UK at their own cost.
How is Reiss customer support?
Support gets mixed reports. Reviewers describe being passed between agents, repeated contacts with no resolution and no updates on delayed orders. An App Store reviewer says live chat is hard to use on a phone and answers feel automated, and a Google Play reviewer says there is no way to make contact. In contrast, in-store staff and phone advisers are often praised on Google, Reviews.io and Trustpilot.
How is Reiss quality?
Opinion is divided. Many reviewers praise wool, tailoring and finish. A steady stream of Trustpilot and Reviews.io reviewers say quality has declined over the last 1 to 3 years, pointing to synthetic fabric content, garments losing shape after a wash and snagging after one wear, at premium prices. Some reviewers describe goods arriving creased or poorly packed.
What customers say
about Reiss
The delivery is incredibly fast, often arriving the very same day, which is fantastic.
Still waiting for my order my last email was on the 5th October this is the second time now my order has been delayed
Reiss's quality has declined precipitously over the past 3 years or so, which is a tremendous shame as they had some wonderful pieces around 2012 - 2019.
Service was good but paying for returns isn’t good. Still there is the option to take to Next for free.
can’t click on the item in the basket to access its page; nor can I add an item to a wishlist from the basket.
He was genuinely doing his best to actually help me.
Questions about
Reiss
Is Reiss legit?
Yes. Reviews describe a real retailer with physical stores and many repeat buyers. Trustpilot shows 4.4 from 12,063 reviews and the App Store 4.85 from 7,076 ratings. Reviews.io is much lower at 2.04 from 105 reviews, with most complaints about refunds and service.
How long does Reiss delivery take?
Many shoppers report next-day or two-day delivery, and Next store collection is described as quick. Recent October 2026 reviews report delays of several days and weak tracking, so timing is less reliable right now.
Can I return Reiss clothing?
Yes. Returns can be made free at Next stores, and one reviewer returned online purchases in a Reiss store. Other methods may carry a fee. Some shoppers report refund waits of several weeks, and international buyers report paying to ship returns to the UK.
Does Reiss reply to bad reviews?
Sometimes. The Trustpilot reply rate is about 13%, and replies are polite and templated, typically promising direct contact. Google Play, Google, Sitejabber and Reviews.io show no replies.
Is Reiss worth the price?
Opinions differ. Many reviewers love the fit, fabric and style, and often buy in the sale. Others say quality has fallen, citing synthetic fabrics and items losing shape at premium prices. Five-star reviews are 76% of Trustpilot ratings.
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