Trust Score 60/100 · 5 sources · 1,523 reviews · updated 16 Oct 2026
Reformation reviews
In short
Is Reformation legit?
Reformation scores 3.6 out of 5 on Trustpilot from 1,202 reviews. 52% of those are one star and 30% are five star. The Google listing is a store listing at 2.7 from 304 reviews. BBB gives a D- grade with 75 complaints in 3 years. Sitejabber (6 reviews) and Reviews.io (1 review) are too small to carry weight.
Trust Score 60/100 from 1,523 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 1,523
As of 16 Oct 2026 · How we score
AI summary
Reformation scores 3.6 out of 5 on Trustpilot from 1,202 reviews. 52% of those are one star and 30% are five star. The Google listing is a store listing at 2.7 from 304 reviews. BBB gives a D- grade with 75 complaints in 3 years. Sitejabber (6 reviews) and Reviews.io (1 review) are too small to carry weight.
- Fast shipping and delivery updates. Several recent Trustpilot reviewers describe express shipping, quick delivery to Canada and good tracking messages. Trustpilot
- Easy ordering and simple returns. Some Trustpilot reviewers call the site easy to use and returns straightforward. An older Sitejabber review praises free exchanges and returns. Trustpilot
- Style and fit. Shoppers report liking the designs, the range of fabrics and sizes that are true to size for them. Sitejabber reviews are mostly 5 star but are mostly from 2015 to 2023. Sitejabber
- Helpful store staff. One Google reviewer of a flagship store praised named staff as kind and knowledgeable. Only 5 Google reviews were read, so this is a thin signal. Google
- Quality does not match the price. Shoppers report thin or see-through fabric, bobbling after one wear, seams failing, shrinking and wrinkled arrival for dresses costing $250 to $350. Trustpilot
- Final sale and sale item restrictions. Many BBB complaints and some Trustpilot reviews say sale items cannot be returned or exchanged, even when sizing or condition was not as expected. BBB
- Lost, delayed or misreported deliveries. BBB complainants report packages marked delivered but not found, labels created but nothing shipped, and pre-orders delayed by a month or more. BBB
- Messages that go unanswered. Several recent Trustpilot reviewers say emails or contact form requests got no reply for days or weeks. Trustpilot
- Long waits in stores. Google reviewers report waiting about 20 minutes or more for a fitting room, even when the store was quiet. Sample is only 5 reviews from a store listing. Google
Summary written by AI from 112 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.6 / 5 | 1,202 | 16 Oct 2026 |
| 2.7 / 5 | 304 | 16 Oct 2026 | |
| Sitejabber | 3.6 / 5 | 6 | 16 Oct 2026 |
| Reviews.io | 5.0 / 5 | 1 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 10 | 16 Oct 2026 |
Delivery, returns
and support
How is Reformation delivery?
Mixed. Some Trustpilot reviewers report express shipping and quick delivery, and a 2018 Reviews.io review praises fast delivery. A 2021 Sitejabber review reports 10 to 15 days during a busy period. BBB complaints describe packages marked delivered but not received, with the brand citing a policy that it is not responsible once a parcel is scanned as delivered. Pre-orders and back-ordered items are reported to take over a month. One Trustpilot reviewer had a parcel held in customs.
How do Reformation returns work?
Returns are the main source of complaints on BBB. Final sale and sale items cannot be returned or exchanged, and many shoppers say they did not understand this. Brand replies state full-price items are refundable within 30 days of delivery. Some shoppers report returns rejected for stains or odour, refunds disputed as not received, and store credit pushed through the instant credit option. Other Trustpilot reviewers describe returns as simple. A UK reviewer objects to a return shipping fee deducted from the refund.
How is Reformation customer support?
Experiences are split. Some Trustpilot reviewers call support efficient and helpful. Many more recent Trustpilot reviews, and many BBB complaints, say emails and contact form requests went unanswered for days or weeks. Others say support apologised but offered no fix. In stores, Google reviewers praise some staff but criticise fitting room systems.
How is Reformation quality?
Polarised. Some Trustpilot reviewers call the clothing high quality and dependable. A larger group report thin or cheap fabric, bobbling, shrinking, wrinkled arrival in paper packaging, defective zippers and items not matching photos. Some long-time buyers say quality has slipped, with more polyester and dry clean only pieces. Sitejabber reviews from 2015 to 2023 are mostly positive but are very few.
What customers say
about Reformation
The material is very thin, cheap-looking, and feels extremely low quality. For this price, I expected something elegant and well made
Express shipping and high quality of clothing, I’m obsessed 😍😍😍
I had to wait about 20 minutes for a fitting room that was actually already available.
I didnt receive the package. I checked all the possible places, even asking front desk, no one find the package.
I bought a dress for my graduation and it was so cute! I love that they're sustainable.
Love the web site. Easy to order easy returns. Great quality products.
Questions about
Reformation
Is Reformation legit?
Yes, shoppers report receiving orders, and the brand has stores and replies to many reviews. Trust is mixed, though. Trustpilot is 3.6 from 1,202 reviews, and BBB has a D- grade with 75 complaints in 3 years. Complaints centre on quality, returns and lost parcels.
How long does Reformation delivery take?
Some Trustpilot reviewers report express and very quick shipping. A brand reply on BBB says orders arrive within 3 to 10 business days of the ship date. Pre-orders and back-ordered items can take over a month, and a few reviewers report lost or delayed parcels.
Can I return Reformation dresses?
Full-price items can be returned for a refund within 30 days of delivery, according to a brand reply. Final sale and sale items generally cannot be returned or exchanged. Some shoppers report returns rejected for stains or odour.
Does Reformation reply to bad reviews?
Sometimes. The reply rate is 6% on Trustpilot, 60% on Google and 81.7% on BBB. Replies are polite and templated and usually direct the reviewer to the support email. They do not always offer a fix.
Is Reformation worth the price?
Opinions are split. Some Trustpilot reviewers say the quality and style justify the price. Many others say dresses costing $250 to $350 felt thin or cheap, or wore badly after one use. Sitejabber reviewers say it is pricey but liked the sustainability, though that source has only 6 reviews.
Ask the agent
about Reformation
Try one of these:
Sources
- 5361
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Brand replied to 6% of reviews
As of 16 Oct 2026
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Brand replied to 60% of reviews
Google Maps listing: Reformation
Rating data from Google · As of 16 Oct 2026
Brand replied to 82% of reviews
BBB grade D-, 75 complaints in 3 years
As of 16 Oct 2026
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