Trust Score 54/100 · 3 sources · 121 reviews · updated 16 Oct 2026
Rare Beauty reviews
In short
Is Rare Beauty legit?
Rare Beauty holds 2 out of 5 on Trustpilot from 118 reviews, and 79 of them (67%) are 1 star. Another 29 (25%) are 5 stars. Customers praise the makeup itself, but most complaints are about slow delivery, unanswered support emails and refunds that do not arrive after returns. Google (2 reviews, 5.0) and Sitejabber (1 review, 4) have too few reviews to balance this.
Trust Score 54/100 from 121 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 121
As of 16 Oct 2026 · How we score
AI summary
Rare Beauty holds 2 out of 5 on Trustpilot from 118 reviews, and 79 of them (67%) are 1 star. Another 29 (25%) are 5 stars. Customers praise the makeup itself, but most complaints are about slow delivery, unanswered support emails and refunds that do not arrive after returns. Google (2 reviews, 5.0) and Sitejabber (1 review, 4) have too few reviews to balance this.
- Customers report high product quality, especially blushes, with strong pigment, a lightweight feel and easy blending. Reviewers say a little product goes a long way. Trustpilot
- Several customers love the lip products. One Sitejabber reviewer with eczema and very dry lips says the lip balm is hydrating and does not irritate. Another Trustpilot reviewer likes the scent of the lip creams. Sitejabber
- Some customers report fast and trouble-free orders. One says an order shipped the same day. Others report parcels reaching Estonia in 4 days and Denmark without problems. Trustpilot
- A few reviewers praise helpful customer service, including one whose package was stuck in customs. Trustpilot
- Customers like the brand's values and packaging. One mentions the Rare Impact Fund for mental health. Others mention nice packaging and a pouch. Trustpilot
- Refunds for returned items do not arrive. In the sample, 7 Trustpilot reviewers say they returned an order and waited weeks or months for money. Several were told 14 days after expecting 3 to 5. Trustpilot
- Orders are very late or stuck. Customers report 2 to 4 weeks with no shipment, no tracking updates, lost parcels and missing items. Many of these reviews mention Black Friday orders and UK or international delivery. Trustpilot
- Customer support is described as unresponsive. Customers report ignored emails, automated or unrelated replies, and chat promises that were not kept. Trustpilot
- Some customers use words like scam or stolen money because of unpaid refunds and undelivered orders. A few say they opened PayPal or card disputes. Trustpilot
- A smaller group has product complaints. Reported problems include peeling lips, foundation that oxidised, blush that faded in a few hours, a damaged blush and a limited shade range. Trustpilot
Summary written by AI from 52 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.0 / 5 | 118 | 16 Oct 2026 |
| 5.0 / 5 | 2 | 16 Oct 2026 | |
| Sitejabber | 4.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Rare Beauty delivery?
Delivery experiences are split. Some customers report same-day shipping, 4 days to Estonia and about two weeks to Germany. Many others report orders stuck in processing for up to 16 days, no tracking movement, parcels lost in transit, a parcel left at the wrong door, or orders never shipped after 2 weeks or more. Complaints cluster around Black Friday and the holiday period, but also appear in April 2026. One reviewer advises buying from a retailer instead of the official site. Google and Sitejabber say nothing about delivery.
How do Rare Beauty returns work?
Returns are the biggest weakness. In the sample, 7 Trustpilot reviewers say they sent items back and got no refund after 14 days to several months. Customers report changing explanations from the brand, such as waiting for warehouse checks. One says a FedEx return was not accepted because it did not go through the brand's returns portal, despite carrier proof of delivery. Google and Sitejabber have no returns feedback.
How is Rare Beauty customer support?
Support gets mostly negative feedback. Customers report emails with no reply, generic automated answers and a damaged-item case answered with unrelated PR messages. One reviewer said a discount code from a promotional email did not work and was told codes are one-time use. A minority report good help, including with a customs delay and with order follow-ups. Reviews from 2023 are more positive about support than those from 2025 and 2026.
How is Rare Beauty quality?
Product quality is the brand's strongest point. Blushes, highlighter, lip products, the setting spray and a perfume are praised for pigment, wear and finish. Google (2 reviews, 5.0) is positive but covers a Maps listing called Rare Beauty Brands, not the online shop. Some Trustpilot reviewers report peeling lips, foundation that oxidised or creased, short-lasting blush, glittery highlighter and too few shades. One notes powder blush can crack.
What customers say
about Rare Beauty
I returned an order through Fedex. Their answer? They can't verify the return because I didn't use their portal.
Rare Beauty sent me a fresh promotional email offering 10% off with a specific code, but the code did not work.
yet I have received neither a response to my emails nor a refund.
They were professional, attentive, and I truly love this team for all their help.
Love the product.
I have eczema and very dry lips so its really hard to find products that don't irritate my skin, that are hydrating, and have lasting color.
Questions about
Rare Beauty
Is Rare Beauty legit?
Many customers receive their orders and love the products. Trustpilot rates the brand 2 out of 5 from 118 reviews, with 67% at 1 star. Some reviewers use the word scam because of late orders and unpaid refunds. Others say they never had a problem in years of ordering. Google (2 reviews) and Sitejabber (1 review) are too small to rely on.
How long does Rare Beauty delivery take?
It varies a lot. Customers report same-day shipping, 4 days to Estonia and about two weeks to Germany. Others report waiting 3 to 4 weeks or more, with orders stuck in processing or lost in transit. Problems are most often reported around Black Friday and for UK and international orders.
Can I return Rare Beauty makeup and get a refund?
Returns are possible, but many customers report refunds taking far too long. In the sample, 7 reviewers had waited from 14 days to several months. One says the brand would not accept a return that did not go through its returns portal. Customers suggest using the official portal and keeping proof of delivery.
Does Rare Beauty reply to bad reviews?
No public replies were found. The Trustpilot reply rate is 0% across 113 reviews read. Google and Sitejabber also show 0%. Customers say email replies from support are slow, generic or missing.
Is Rare Beauty worth the price?
Customers who like the products call the quality very high, especially the blushes and lip products. One reviewer calls it quite expensive. There is little detailed price comparison in the data. The main risk reported is service, not the makeup.
Ask the agent
about Rare Beauty
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Google Maps listing: Rare Beauty Brands
Rating data from Google · As of 16 Oct 2026
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