Trust Score 73/100 · 5 sources · 369,952 reviews · updated 16 Oct 2026
Pull&Bear reviews
In short
Is Pull&Bear legit?
Ratings split sharply by source. Trustpilot averages 1.4 out of 5 from 4,662 reviews, and 82% of them are 1 star. The Pull&Bear app scores 4.74 on the App Store (212,362 ratings) and 4.56 on Google Play (152,364 ratings). Google Maps is 2.9 from 536 reviews of a store listing, and Sitejabber is 3.29 from only 28 reviews.
Trust Score 73/100 from 369,952 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 369,952
As of 16 Oct 2026 · How we score
AI summary
Ratings split sharply by source. Trustpilot averages 1.4 out of 5 from 4,662 reviews, and 82% of them are 1 star. The Pull&Bear app scores 4.74 on the App Store (212,362 ratings) and 4.56 on Google Play (152,364 ratings). Google Maps is 2.9 from 536 reviews of a store listing, and Sitejabber is 3.29 from only 28 reviews.
- Trendy styles at affordable prices. Customers on Google Play and Sitejabber describe good value, and some Trustpilot reviewers call the prices good even when they doubt the quality. Google Play
- Helpful, friendly store staff. Several Trustpilot reviewers name store employees who found sizes, ordered items in from other stores or swapped a faulty item. A Google Maps reviewer praised in-store gift bagging. Trustpilot
- Many customers report fast delivery and smooth refunds. Trustpilot reviewers describe orders arriving in 3 to 5 days and quick refunds on size returns. Older Sitejabber reviews mention next-day or 2 to 3 day delivery. Trustpilot
- The app is described as easy and intuitive for buying. Google Play is 82% 5 star, and App Store reviewers call checkout quick and the app clear. App Store
- Orders that are late, never dispatched, cancelled after payment or lost. Reports of waits of 7 to 15 days appear on Trustpilot and Google Play. App Store reviewers describe a lost parcel and a pickup parcel that was not there. Trustpilot
- App problems. Customers report being logged out repeatedly, login loops, payment errors, baskets that empty, and stock errors at checkout that do not say which item is affected. Google Play
- Returns and refunds. Customers report return QR codes that DHL cannot read in Germany, refunds that take weeks, and paid return shipping. Older Sitejabber reviews describe refunds that never came. Trustpilot
- Customer service is hard to reach or does not resolve cases. Customers describe an AI chat first, then WhatsApp, and emails that go unanswered. Trustpilot
- Price and discount mismatches. Customers report a paid price higher than the label, welcome or promo discounts that were not applied, and an app download discount that never arrived. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.4 / 5 | 4,662 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 212,362 | 16 Oct 2026 |
| Google Play | 4.6 / 5 | 152,364 | 16 Oct 2026 |
| 2.9 / 5 | 536 | 16 Oct 2026 | |
| Sitejabber | 3.3 / 5 | 28 | 16 Oct 2026 |
Delivery, returns
and support
How is Pull&Bear delivery?
Delivery is mixed. Many Trustpilot reviewers report arrival in 3 to 5 days, and one App Store reviewer reports very fast delivery to another province. Other customers report orders still unpacked after 15 days, two orders totalling £450 never dispatched, express delivery that took 5 days, and orders cancelled for lack of stock. Google Play reviewers report delays of 5 to 7 days or more. Click and collect also draws complaints, with some customers unable to choose a store.
How do Pull&Bear returns work?
Experiences differ. Some Trustpilot reviewers report easy returns and quick refunds. Others report refunds that take weeks, paid return shipping, and in one case paying twice when exchanging a web order in store. Three recent German Trustpilot reviews say the DHL return QR code cannot be scanned and support could not issue another. Sitejabber has older reports of refunds that never arrived, but it has only 28 reviews.
How is Pull&Bear customer support?
Customers report support is the weakest area online. They describe an AI chat first, then WhatsApp, no reply to a cancellation email, and a service contact that is hard to find. Store staff get more praise on Trustpilot. Google Maps (a store listing, only 5 reviews read) has complaints about staff not speaking English, loud music and a security check.
How is Pull&Bear quality?
Quality reports are mixed. Some customers call the clothes good quality, but others report sweaters that pill quickly, colour that faded after one wash at 30 degrees, a broken strap, shoes that fell apart after two wears, and shirts that shrink. Two reviewers say quality has declined over the years. Sizing is described as inconsistent.
What customers say
about Pull&Bear
I ordered a long sleeve oversized top, a fitted long sleeve/double sleeve top and a pair of cargo’s and I couldn’t be any happier… order has arrived within 3 days of purchasing
Placed two orders totalling £450. Neither was dispatched, even well beyond the expected delivery dates. Customer service was completely useless.
Ware kann nicht zurückgeschickt werden. Geschickter QR Code für Rücksendung bei DHL nicht lesbar. Mehrmals probiert, auch mit neu ausgestellten QR Code.
When I try to connect, i'm redirected to Chrome browser, I give my email, they send a code , I add it to the box and then it supposedly connects to my account.
Altijd op tijd bezorgd, vaak besteld en nooit issues mee gehad. Wel vind ik dat de kwaliteit wat achteruit is gegaan, vooral van de truien, die pillen erg snel.
Mi pedido nunca llegó. Contacte con atención al cliente y no sabían dónde estaba y tampoco me daban ninguna información.
Questions about
Pull&Bear
Is Pull&Bear legit?
Pull&Bear has a very large customer base, with 212,362 App Store ratings and 152,364 Google Play ratings, and many reviewers report receiving orders and refunds. However, Trustpilot shows 1.4 out of 5 from 4,662 reviews, with 82% at 1 star. Those reviewers report non-delivery, cancelled orders and poor support. Sitejabber has just 28 reviews.
How long does Pull&Bear delivery take?
Customers who are happy report 2 to 5 days. Others report waits of a week or more, orders never dispatched after 15 days, or cancellations after payment. Reports vary by country and by order.
Can I return Pull&Bear clothes?
Yes, and several customers report smooth returns and quick refunds. Others report refund delays, paid return shipping, and in Germany return QR codes that DHL could not scan. Recent Trustpilot reviews say support could not fix this.
Does Pull&Bear reply to bad reviews?
Not on every platform. It replies to 0% of Trustpilot and Sitejabber reviews, about 28% on Google Play and 80% on Google Maps. Replies are generic and often tell the customer to contact Customer Service.
Is Pull&Bear worth the price?
Many customers call the prices affordable for the style. Quality reports are mixed, with complaints about pilling, fading and shrinking. One Google Play reviewer notes prices rising. Value looks good for trendy basics but less certain for lasting wear.
Ask the agent
about Pull&Bear
Try one of these:
Sources
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Brand replied to 0% of reviews
As of 16 Oct 2026
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Brand replied to 28% of reviews
As of 16 Oct 2026
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Brand replied to 80% of reviews
Google Maps listing: Pull&Bear
Rating data from Google · As of 16 Oct 2026
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