Trust Score 79/100 · 6 sources · 840,754 reviews · updated 16 Oct 2026
Peloton reviews
In short
Is Peloton legit?
Customers rate Peloton very highly in the apps and less well on review sites for hardware and service. The App Store shows 4.9 from 818,092 ratings and Google Play shows 4.0 from 15,361. Trustpilot lists 3.2 from 6,803 reviews, although 71% of its reviews are five star and 12% are one or two star. BBB gives a C+ grade with a 2.08 rating, 181 reviews and 569 complaints in 3 years.
Trust Score 79/100 from 840,754 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 840,754
As of 16 Oct 2026 · How we score
AI summary
Customers rate Peloton very highly in the apps and less well on review sites for hardware and service. The App Store shows 4.9 from 818,092 ratings and Google Play shows 4.0 from 15,361. Trustpilot lists 3.2 from 6,803 reviews, although 71% of its reviews are five star and 12% are one or two star. BBB gives a C+ grade with a 2.08 rating, 181 reviews and 569 complaints in 3 years.
- Customers report that classes, instructors and workout variety are the main reason they stay. This theme appears across all three major sources, and the App Store rating is 4.9. App Store
- Tread owners on Trustpilot describe a solid build, a good screen and reliable performance. Several mention daily use, marathon training and long-term loyalty. Trustpilot
- Customers report that the app works without owning equipment. They mention strength, walking, meditation and adaptive options, including chair-based workouts. Google Play
- Some customers report smooth delivery and setup, with careful installers who got the machine running before leaving. Trustpilot
- The in-person Peloton Studios New York listing scores 4.4 from 313 Google reviews, and 256 of them are five star. Customers praise the live classes and friendly staff. This is a store listing, not the online shop. Google
- Customers report slow repairs and long waits for technicians, in some cases three weeks or more. Some say they were told a case was escalated and never heard back. BBB logged 569 complaints in 3 years. Trustpilot
- Customers report defective or damaged equipment on arrival, including Tread and Tread+ units that did not work and missing parts. Some say the machine was unusable for weeks. Trustpilot
- Customers report high and confusing pricing. They cite a subscription of about $50 a month, the cost of the machines, and recent changes that put classes and history behind higher tiers. Others report paying for an app plan that did not cover the bike. Trustpilot
- Customers report app bugs after updates. These include heart rate tracking dropping on Samsung and Pixel watches, crashes, a stack that could not be reordered, dark mode resetting, and a layout some find cluttered. Google Play
- A few Trustpilot reviewers report billing problems, including duplicate charges that ran for 15 to 17 months. Some were later refunded after escalation. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.2 / 5 | 6,803 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 818,092 | 16 Oct 2026 |
| Google Play | 4.0 / 5 | 15,361 | 16 Oct 2026 |
| 4.4 / 5 | 313 | 16 Oct 2026 | |
| Sitejabber | 3.3 / 5 | 4 | 16 Oct 2026 |
| BBB | 2.1 / 5 | 181 | 16 Oct 2026 |
Delivery, returns
and support
How is Peloton delivery?
Delivery experiences are mixed. Some Trustpilot customers report careful installers and smooth setup. Others report orders pushed back by over a month, missing screws, and defective Tread+ units followed by weeks of waiting for parts. The data gives no standard delivery time. The Google reviews come from a studio listing, so they say little about online orders.
How do Peloton returns work?
Customers report returns and refunds as difficult in several cases. One customer with a 7 month old refurbished bike says they could not return it and were refused a replacement. Another says the refund took a long time. One reports an exchange that cost extra. App buyers report no prorated refunds when switching plans. Some Trustpilot reviewers say issues were fixed after escalation.
How is Peloton customer support?
Support gets mixed feedback. Some Trustpilot reviewers raised their ratings after a specialist team resolved billing or delivery problems. Many others report slow responses, repair delays and unhelpful phone support. App reviewers also call support useless or unable to fix sound and ad problems. BBB shows 569 complaints in 3 years.
How is Peloton quality?
Customers praise Tread build quality and class content. Some report early hardware faults, including a Tread that would not turn on after a month, a shaking screen, belt overheating, and a broken screen out of warranty. App quality is rated 4.9 on the App Store, but Google Play shows 15% one-star ratings (2,326 of 15,361). The Google Play reviews focus on bugs after updates.
What customers say
about Peloton
The variety of workout types, pace targets, and reliability of the Peloton brand has made this tread worth every penny and more.
after one month of using it, it doesn’t turn on. Troubleshooting with service department did not resolve the issue. Now I get to wait over THREE weeks for a technician.
Customer service is terrible as well. Not to mention they doubled the monthly fee from $12 to $24 if you want to take more than 3 classes A MONTH.
So many class choices. You don't need a bike or treadmill to use it. They even have adaptive for chair athletes.
You can no longer access your bookmarked classes or history classes without upgrading your membership.
Delivery of my treadmill went really smoothly. Guys were careful manoeuvring through the house. Setup was great.
Questions about
Peloton
Is Peloton legit?
Yes. Peloton is an established brand with 818,092 App Store ratings at 4.9 and 6,803 Trustpilot reviews, 71% of them five star. Its BBB grade is C+ with 569 complaints in 3 years. Customers mainly complain about repair delays and billing, not about the company being fake.
Does Peloton reply to bad reviews?
Often on Trustpilot, where the reply rate is 54%, and rarely on Google Play, where it is 8.2%. Replies are polite but often say no matching case was found and direct the customer to a support phone line.
How long does Peloton delivery take?
The data gives no standard timeline. Some customers report smooth delivery and setup. Others report delays of over a month and weeks of waiting for replacement parts on defective units.
Can I return a Peloton Tread or bike?
Experiences vary. One customer with a 7 month old refurbished bike says they could not return it, and another says a refund took a long time. Some Trustpilot customers report that issues were resolved after escalation. App plan refunds can be hard, with reports of no proration.
Is Peloton worth the price?
Many customers say yes. They praise Tread build quality, classes and instructors, and some call it worth every penny. Others say the monthly fee of about $50 and the cost of the machines are hard to justify, especially with infrequent use or after paywall changes.
Ask the agent
about Peloton
Try one of these:
Sources
- 54,861
- 4790
- 3337
- 2171
- 1644
Brand replied to 54% of reviews
As of 16 Oct 2026
- 59,881
- 41,500
- 3774
- 2874
- 12,326
Brand replied to 8% of reviews
As of 16 Oct 2026
- 5256
- 43
- 36
- 24
- 144
Brand replied to 0% of reviews
Google Maps listing: Peloton Studios New York
Rating data from Google · As of 16 Oct 2026
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