Trust Score 72/100 · 6 sources · 35,583 reviews · updated 16 Oct 2026
PcComponentes reviews
In short
Is PcComponentes legit?
PcComponentes has a 4.1 out of 5 rating on Trustpilot from 16,735 reviews, with 62% giving 5 stars and 29% giving 1 star. The Google Play app scores 3.57 from 7,196 ratings and the App Store app scores 3.81 from 1,463. A Google Maps listing for the Madrid store shows 3.8 from 10,173 reviews. Sitejabber (2.25) and Reviews.io (1.5) have only 8 reviews each, so they say little.
Trust Score 72/100 from 35,583 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 35,583
As of 16 Oct 2026 · How we score
AI summary
PcComponentes has a 4.1 out of 5 rating on Trustpilot from 16,735 reviews, with 62% giving 5 stars and 29% giving 1 star. The Google Play app scores 3.57 from 7,196 ratings and the App Store app scores 3.81 from 1,463. A Google Maps listing for the Madrid store shows 3.8 from 10,173 reviews. Sitejabber (2.25) and Reviews.io (1.5) have only 8 reviews each, so they say little.
- Customers report fast delivery, often the next day or within 24 hours, and often earlier than the promised date. Trustpilot
- Customers report good prices and a wide product range. Some say prices beat Amazon, though others say Amazon is cheaper. Trustpilot
- Customers report good product quality and well protected parcels for phones, PCs and components. Trustpilot
- Customers praise helpful staff and phone agents. Examples include in-store advice at the Madrid branch and a phone agent who helped a family build a PC. Google
- Customers who had PCs built or assembled by the company report no faults and an easy buying process. App Store
- Several recent Trustpilot reviews say orders placed at promotional prices were cancelled soon after payment. One example is a wireless mouse offered at 9 euros. Some reviewers say this has happened to them more than once and talk of lost trust. Trustpilot
- Customers report late deliveries, items sold as in stock that were not, and moved delivery dates. Custom PC builds are mentioned often. Courier problems include parcels marked delivered but not received. Trustpilot
- Customers report poor after-sales support. They describe tickets with no reply, warranty repairs that drag on, and an AI chatbot with no phone or email route to a person. Trustpilot
- Customers report refund problems. These include partial refunds, refunds that never arrived after refusing a delivery, and returns that meant buying again at a higher price. Trustpilot
- App users report login failures, crashes, a PC configurator that resets or cannot save, and a broken share button. Many say they now use the website instead. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 16,735 | 16 Oct 2026 |
| App Store | 3.8 / 5 | 1,463 | 16 Oct 2026 |
| Google Play | 3.6 / 5 | 7,196 | 16 Oct 2026 |
| 3.8 / 5 | 10,173 | 16 Oct 2026 | |
| Sitejabber | 2.3 / 5 | 8 | 16 Oct 2026 |
| Reviews.io | 1.5 / 5 | 8 | 16 Oct 2026 |
Delivery, returns
and support
How is PcComponentes delivery?
Delivery is the most praised and most criticised theme. Many reviewers report next-day or 24 hour delivery and good tracking. Others report delays of days or weeks, orders cancelled for lack of stock, missed delivery attempts, and a UPS parcel left at a pickup point without notice. Long waits are mostly reported for assembled PCs and for items listed as in stock.
How do PcComponentes returns work?
Customers report mixed experiences. One Google Play reviewer got a refund for unsuitable RAM. Others report partial refunds, refunds that never came after refusing a delivery, a one-sided choice between keeping an item or returning it and rebuying without the promotion, and refunds offered with no replacement for a faulty item. The two small sites also mention a short refund window and a marketplace order refunded without explanation.
How is PcComponentes customer support?
Support is the weakest area. Customers report unanswered tickets, a long wait on warranty repairs, and an AI chatbot that leads back to the same place with no phone or email option. Some reviewers say marketplace sellers' issues are not handled by the company. A few Trustpilot and Google reviews praise individual phone or in-store staff.
How is PcComponentes quality?
Customers generally report good quality and durable products. Complaints are mostly about specification mismatches rather than build quality. Examples include a monitor refresh rate lower than advertised, RAM of a different brand than listed, a missing power cable, a missing cable type, and a dented fridge. Some reviewers say marketplace products are not covered by the company's warranty. Repair quality is criticised in one App Store review.
What customers say
about PcComponentes
el precio lo encontré más barato que en Amazon y me llegó al día siguiente.
ha salido una oferta y cuando he pagado el pedido horas después me lo han cancelado sin mencionar el motivo
ármate de paciencia y prepárate para gestionar con una IA
Customer service clearly asked me to refuse the delivery to automatically get a refund. I refused the delivery, and months later, I still haven't received a refund.
Me parece increíble la de problemas que tiene la app, problemas para logarse, siempre se cierra la sesión
entrega en fecha y funciona perfectamente. El embalaje podría mejorarse.
Questions about
PcComponentes
Is PcComponentes legit?
Yes, it is an established retailer. Trustpilot shows 4.1 out of 5 from 16,735 reviews, and many customers report fast delivery and good products. About 29% of Trustpilot ratings are 1 star. Complaints centre on cancelled promo orders, delays and support. Sitejabber and Reviews.io show low scores but have only 8 reviews each.
How long does PcComponentes delivery take?
Many customers report delivery the next day or within 24 hours, and some report 4 days to about 10 days for phones in busy periods. Others report delays of several days or weeks, especially for assembled PCs and out-of-stock items. Some also report courier problems.
Can I return PcComponentes products and get a refund?
Customers report that returns are handled but not always smoothly. One reviewer got a refund for the wrong RAM. Others report partial refunds, long waits and, in two cases, refunds that did not arrive or came without explanation. The data is mixed, so keep proof of every step.
Does PcComponentes reply to bad reviews?
It depends on the platform. No Trustpilot replies appear in the data. On Google Play the brand replies to about 56% of reviews with polite, templated messages that point to a support ticket. It also replied to the few Google Maps reviews read.
Is PcComponentes worth the price?
Opinions are split. Some Trustpilot customers say they found items cheaper than Amazon with next-day delivery. Some Google Play reviewers say prices are higher than Amazon, and that some marketplace products carry no company warranty. Check the seller before buying.
Ask the agent
about PcComponentes
Try one of these:
Sources
- 510,449
- 4763
- 3327
- 2397
- 14,799
Brand replied to 0% of reviews
As of 16 Oct 2026
- 53,854
- 4612
- 3402
- 2421
- 11,901
Brand replied to 56% of reviews
As of 16 Oct 2026
- 55,621
- 41,479
- 3473
- 2271
- 12,329
Brand replied to 100% of reviews
Google Maps listing: PcComponentes Madrid Store
Rating data from Google · As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent PcComponentes, you can claim this page.