Trust Score 65/100 · 3 sources · 60 reviews · updated 16 Oct 2026
Outdoor Voices reviews
In short
Is Outdoor Voices legit?
Outdoor Voices has a split reputation. Trustpilot rates it 2.3 out of 5 from 23 reviews, and 13 of those are one star. Google shows 4.8 out of 5 from 35 reviews of a store listing, and BBB gives 1 out of 5 from 2 reviews with a grade of F and 3 complaints in 3 years.
Trust Score 65/100 from 60 public reviews across 3 sources, updated 16 Oct 2026. How we score
AI summary
Outdoor Voices has a split reputation. Trustpilot rates it 2.3 out of 5 from 23 reviews, and 13 of those are one star. Google shows 4.8 out of 5 from 35 reviews of a store listing, and BBB gives 1 out of 5 from 2 reviews with a grade of F and 3 complaints in 3 years.
- Reviewers report friendly, helpful staff in the physical store. 30 of 35 Google ratings are five star, though only 5 reviews were read and they cover a store, not the online shop. Google
- Several reviewers say the activewear is comfortable and well made. Running shorts and RecTrek shorts and pants get repeated praise for light, durable fabric. Trustpilot
- Store returns and exchanges are described as easy. One reviewer swapped an online purchase for leggings in store with help from staff. Google
- Reviewers like the colorful, fun style and matching sets. Most of the five star Trustpilot reviews are from 2019 to 2023. Trustpilot
- Reviewers report emails going unanswered for days or weeks. This appears in BBB complaints and in several one star Trustpilot reviews. Some suspect automated replies. BBB
- Reviewers say the fabric quality has dropped, especially the CloudKnit line, which they describe as thinner, less durable and more expensive. Others report see-through fabric when sweating, bunching after one wash, and a chemical smell. Trustpilot
- Sizing is described as inconsistent between products. Reviewers say size charts do not match the items and that the fit is odd. Trustpilot
- Return costs and refund problems come up often. These include a restocking fee, a $25 return charge, a partial refund ($78 back on $128 pants), refused returns of final sale items, and a lost return. Trustpilot
- Some orders arrived incomplete, damaged or wrong. One BBB complaint says both items on a $438 order were damaged. Another Trustpilot reviewer received sunglasses instead of shoes. BBB
Summary written by AI from 33 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.3 / 5 | 23 | 16 Oct 2026 |
| 4.8 / 5 | 35 | 16 Oct 2026 | |
| BBB | 1.0 / 5 | 2 | 16 Oct 2026 |
Delivery, returns
and support
How is Outdoor Voices delivery?
The data says little about delivery speed. Complaints are about what arrived. BBB reviewers report packages that never came or orders with only one item, and one reviewer said both items on a $438 order were damaged. One Trustpilot reviewer received the wrong product. The brand told BBB it refunded one non-delivered order.
How do Outdoor Voices returns work?
Online returns draw many complaints. Trustpilot reviewers mention a newer restocking fee, a $25 return shipping charge, partial refunds, refund delays of about three weeks, and a refusal to take back unworn final sale items with tags. Google reviewers say returns and exchanges in a store were smooth.
How is Outdoor Voices customer support?
Support is the most common complaint. Three of the BBB reviews and at least five Trustpilot reviews describe emails with no reply or replies after several weeks. Google reviewers praise store staff, who they say called back and held an item at another location.
How is Outdoor Voices quality?
Opinions on quality are mixed and depend on timing. Older reviews praise durable, comfortable gear, and one reviewer says original CloudKnit sweatpants lasted about 5 years. Newer reviews from 2025 and 2026 report cheaper fabric, bunching after one wash, see-through material and strong odor. Sizing and fit are criticized across products.
What customers say
about Outdoor Voices
I hate the current version of this place. They used to be amazing but during their restructuring they swapped to cheap fabric for their cloudknit line.
Great running shorts. Light material, doesn’t stick upon sweating. I wear it for runs and the beach.
Super friendly staff and great selection of activewear! Went in for an online return and I was immediately helped by a friendly sales associate
Ordered two items from the company called outdoor voices and spent a total of $438 for the two items. Both items came damaged.
They started charging a “restocking fee” for returns…. cool? So what are we supposed to do when sizing charts don’t match products at all….
Questions about
Outdoor Voices
Is Outdoor Voices legit?
Yes, it is a real clothing brand with physical stores and an online shop. Trust is mixed. Trustpilot averages 2.3 out of 5 from 23 reviews, BBB shows grade F with 3 complaints in 3 years, and Google shows 4.8 out of 5 from 35 reviews of a store listing. One Trustpilot reviewer reported receiving the wrong item.
How long does Outdoor Voices delivery take?
The reviews do not give delivery times. Complaints are about missing, incomplete, damaged or wrong items, mostly reported on BBB and Trustpilot.
Can I return Outdoor Voices clothing?
Yes, but conditions apply. Trustpilot reviewers report a restocking fee, paid return shipping, partial refunds and refused returns of final sale items. Google reviewers say returning or exchanging online purchases in a store went smoothly.
Does Outdoor Voices reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot and Google and 20% on BBB. The one BBB reply read said a refund had been issued.
Is Outdoor Voices worth the price?
Opinions are split. Some reviewers love the comfort and durability of items like RecTrek shorts. Recent reviewers call the products overpriced after a fabric downgrade, and some say sizing is unreliable. Store shoppers on Google are more positive than online reviewers.
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