Trust Score 84/100 · 2 sources · 5,053 reviews · updated 16 Oct 2026
Our Place reviews
In short
Is Our Place legit?
Our Place holds 4.3 out of 5 on Trustpilot from 5,051 reviews, and 75.4% of those are 5 stars. About 11.9% are 1 star, mostly about cookware losing its non-stick coating. Sitejabber shows 3.25 from only 2 reviews, which is too few to judge.
Trust Score 84/100 from 5,053 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 5,053
As of 16 Oct 2026 · How we score
AI summary
Our Place holds 4.3 out of 5 on Trustpilot from 5,051 reviews, and 75.4% of those are 5 stars. About 11.9% are 1 star, mostly about cookware losing its non-stick coating. Sitejabber shows 3.25 from only 2 reviews, which is too few to judge.
- Support is often described as kind, quick and fair. Several reviewers say a problem was fixed or an item replaced right away. Trustpilot
- The Wonder Oven and air fryer get strong praise. Reviewers say they use them daily, find them easy to clean, and some say they barely touch their regular oven. Trustpilot
- Many reviewers like the look and colors of the products. Some have built up collections in one color and buy them as gifts. Trustpilot
- Some reviewers say the titanium and ceramic pans work well, with food browning and not sticking, especially in the first months. Trustpilot
- Repeat buyers are common. Reviewers mention buying a second or third item and recommending the brand to friends and family. Trustpilot
- Non-stick coating wearing off is the most common complaint. Reviewers say food sticks after a few months to two years, even with wooden or silicone utensils and added oil. Trustpilot
- Reviewers say the price is too high for the durability. Some compare the pans unfavorably with cheaper Tefal, Ikea or Lakeland pans. Trustpilot
- Warranty and replacement limits frustrate some buyers. Reviewers report a one year warranty, being refused help after that, and no way to buy a single replacement pan or a small part like a seal. Trustpilot
- Some reviewers report build problems, including hot handles, chipping or peeling paint, rusting, chipped glassware, and a baking sheet that is not flat. Trustpilot
- A few reviewers report slow or lost deliveries, heavy marketing emails and texts, and a weak website search. One Sitejabber reviewer objected to the pan being made in China. Trustpilot
Summary written by AI from 52 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 5,051 | 16 Oct 2026 |
| Sitejabber | 3.3 / 5 | 2 | 16 Oct 2026 |
Delivery, returns
and support
How is Our Place delivery?
Delivery reports are mixed but mostly positive in the sample. Some reviewers say orders arrived fast and in good condition. Others report delays, including one order of almost $500 that took over 2 weeks and was still missing. One Sitejabber review from 2021 says shipping was immediate. No typical delivery time is given in the data.
How do Our Place returns work?
Reviewers describe returns as easy but not perfect. One says the return was simple but wanted a QR code instead of printing a label. Another says a failed pressure cooker seal led to a long email process and a request to send back the whole pot. Reviewers with older cookware report being refused a replacement because the one year warranty had ended. Other reviewers report quick replacements for faulty items.
How is Our Place customer support?
Support gets more praise than blame. Many reviewers call the team responsive, kind and helpful. Complaints are about email-only contact with no chat or phone, replies arriving outside UK hours, promised follow ups that never came, and slow handling of a seal replacement. One Sitejabber reviewer also praised the support.
How is Our Place quality?
Quality reports are split by product. The Wonder Oven, air fryer and tableware are mostly praised. Non-stick cookware draws the most complaints, with reports of lost coating, hard cleaning, hot handles and chipping paint. Some reviewers also report glassware chipping or cracking within two years. A Sitejabber reviewer was happy with a pan after almost 2 years.
What customers say
about Our Place
I cannot rave about the wonder oven enough. I love the product and don’t even touch my real oven ever since it started having issues in the spring.
Had large frying pan as a gift less than a year ago , hardly used but now every thing sticks , very disappointed as very expensive .
Return was easy enough, but wish there was a QR code provided instead of needing to print a label.
over 2 weeks delivery time for an order of almost $500, still not here, parcel somewhere at some collection point
I received this always pan as a gift and absolutely love it! It's kept on my stove because I use it daily
I've used it for almost 2 years, and have been very happy. Great non-stick surface, hefty weight and good handles.
Questions about
Our Place
Is Our Place legit?
Reviewers treat it as a real brand that delivers products. Trustpilot shows 4.3 out of 5 from 5,051 reviews, with 75.4% giving 5 stars. Sitejabber has only 2 reviews, so it adds little. Complaints are mainly about product durability and warranty limits, not about orders failing to arrive.
Does the Our Place non-stick coating last?
Opinions are split. Many reviewers say food began sticking after a few months to two years, even with careful use. Others say the titanium pans brown food without sticking. Non-stick loss is the biggest complaint in the sample.
How long does Our Place delivery take?
The data gives no standard delivery time. Some reviewers say orders arrived fast and safely. Others report delays, including one order of almost $500 that took over 2 weeks and was still missing.
Can I return Our Place cookware or get a replacement?
Reviewers say returns are easy enough, though a printed label is needed. Replacements for faulty items are often quick. Several reviewers report a one year warranty, and some say help was refused after it ended. Some also say single replacement pans and small parts are hard to buy.
Does Our Place reply to bad reviews?
Yes. The brand replies to 99.5% of Trustpilot reviews, including negative ones. Replies are apologetic and often say a team member will reach out. Some reviewers say follow ups did not happen. On Sitejabber there are no replies, but only 2 reviews exist.
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