Trust Score 80/100 · 2 sources · 1,753 reviews · updated 16 Oct 2026
Oliver Bonas reviews
In short
Is Oliver Bonas legit?
Oliver Bonas holds 3.8 out of 5 on Trustpilot from 1,626 reviews, with 64% rated 5 stars and 21% rated 1 star. Its Google Maps store listing holds 4.3 out of 5 from 127 reviews. Reviewers praise the products and the staff, and most complaints are about delivery, mainly Evri and paid next-day delivery.
Trust Score 80/100 from 1,753 public reviews across 2 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 1,753
As of 16 Oct 2026 · How we score
AI summary
Oliver Bonas holds 3.8 out of 5 on Trustpilot from 1,626 reviews, with 64% rated 5 stars and 21% rated 1 star. Its Google Maps store listing holds 4.3 out of 5 from 127 reviews. Reviewers praise the products and the staff, and most complaints are about delivery, mainly Evri and paid next-day delivery.
- Reviewers praise product quality and design. They describe items as lovely, as described and often better than the photos. Trustpilot
- Many reviewers report quick delivery and careful packaging. Glassware is often said to arrive undamaged. Trustpilot
- Store staff are described as friendly, helpful and attentive. Reviewers mention help with furniture purchases and with ordering out-of-stock items for home delivery. Trustpilot
- The website is called easy to navigate, with good photos and simple ordering. Trustpilot
- Late or missing parcels are the biggest theme. Many reviewers blame Evri, and several say it delivered to the wrong address or left parcels undelivered. Trustpilot
- Reviewers say paid next-day or Saturday delivery did not arrive on time. Some say parcels arrived two to three days late or were still missing after nine days. Trustpilot
- Click and collect is reported as slow. One reviewer waited more than 8 days against a promised 2 to 4 days. Trustpilot
- Some reviewers report damaged or faulty items, including a smashed mirror, a cracked tumbler, a scratched frame, a faulty zip and an empty parcel. Trustpilot
- Some reviewers find delivery and collection charges high, and some say the products are a bit overpriced. One Google reviewer felt watched by staff in a store. Trustpilot
Summary written by AI from 55 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.8 / 5 | 1,626 | 16 Oct 2026 |
| 4.3 / 5 | 127 | 16 Oct 2026 |
Delivery, returns
and support
How is Oliver Bonas delivery?
Delivery is the most divided topic. Several reviewers report orders arriving within 3 to 4 days, well packed. Others report delays of 4 to 9 days or more, split orders, parcels left or misdelivered, and paid next-day delivery arriving late. Evri is named repeatedly as the courier. Reviewers also dislike paying for postage or for click and collect. Google reviews cover store visits and say little about delivery.
How do Oliver Bonas returns work?
Reviews say little about returns. One reviewer reports no problems returning a scarf. Another says the Evri parcel shop QR code for a return did not work, which delayed a refund. One reviewer was disappointed that the extended Christmas return period had not started yet. Google reviews do not mention returns.
How is Oliver Bonas customer support?
Experiences with support are mixed. One reviewer thanks the support team for fixing a product that stopped working. Another says support was not available for a refund on a smashed mirror, and a third says the live chat was an AI bot with a long form. The brand usually directs people to askus@oliverbonas.com. In-store staff get strong praise on both sources.
How is Oliver Bonas quality?
Quality is mostly rated well, with reviewers calling products good quality and as described. Reported problems include a tumbler that cracked after 3 weeks, a scratched photo frame glass, a blouse listed as 100% cotton that was 52% cotton, and inconsistent clothing sizing. A few reviewers say items are a little overpriced and buy in the sale.
What customers say
about Oliver Bonas
After 8 days I went into the shop and they were completely unapologetic that it was not there yet.
The website is easy to navigate which makes for pleasant shopping experience. Delivery is quick. Items are boxed safely with protective packaging
the glasses are lovely, but one of them cracked after just the first 3 weeks. A huge disappointment.
I paid for next day delivery and 3 days later the parcel has not arrived.
Helpful friendly staff. Lovely quality products.
Very friendly staff, whichever stores I visit. Great sales bargains! Love their dresses and bags.
Questions about
Oliver Bonas
Is Oliver Bonas legit?
Yes, reviews show a real retailer with real orders and stores. Trustpilot rates it 3.8 out of 5 from 1,626 reviews, and the Google Maps store listing rates it 4.3 out of 5 from 127 reviews. The Google score covers a store, not the online shop.
How long does Oliver Bonas delivery take?
Reviewers report anything from 3 to 4 days with good packaging to a week or more. Several say paid next-day delivery arrived 2 to 3 days late. Evri is the courier most often blamed for delays.
Can I return Oliver Bonas items?
One reviewer reports an easy return, but another says the Evri return QR code failed and delayed a refund. Reviews give few details on return terms, so check the brand's returns page.
Does Oliver Bonas reply to bad reviews?
Often, yes. It replies to 58.5% of Trustpilot reviews and 40% of the Google reviews read. Replies are apologetic and ask the reviewer to email the support address with an order number.
Is Oliver Bonas worth the price?
Many reviewers say the products are good quality and as described. A few call items a bit overpriced or dislike paying for delivery, and some say they buy in the sale.
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