Trust Score 88/100 · 5 sources · 21,038 reviews · updated 16 Oct 2026
Oddbox reviews
In short
Is Oddbox legit?
Oddbox holds 4.7 out of 5 on Trustpilot across 21,011 reviews. About 82% are 5 stars and about 4% are 1 or 2 stars. The App Store shows 5.0 from 8 reviews and Google Play shows 4.08 from 13, so both are small samples. Reviews.io shows 2.67 from only 6 reviews, most of them old.
Trust Score 88/100 from 21,038 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 21,038
As of 16 Oct 2026 · How we score
AI summary
Oddbox holds 4.7 out of 5 on Trustpilot across 21,011 reviews. About 82% are 5 stars and about 4% are 1 or 2 stars. The App Store shows 5.0 from 8 reviews and Google Play shows 4.08 from 13, so both are small samples. Reviews.io shows 2.67 from only 6 reviews, most of them old.
- Reviewers report fresh, good quality fruit and veg that often lasts longer than supermarket produce. This is the most common point in the Trustpilot sample. Trustpilot
- Reviewers like being able to swap items and add extras before each delivery. Several say swaps cut waste and stop them getting items they dislike. Trustpilot
- The app gets praise for making box changes and extra shopping easier. All 4 App Store reviews read are 5 stars, and 10 of 13 Google Play ratings are 5 stars. App Store
- Reviewers value the convenience of doorstep delivery, a text when the box arrives, and the option to skip or pause. Many also say they eat more fruit and veg. Trustpilot
- Many reviewers like the food waste mission and say the produce is good value, with recipe ideas included. Trustpilot
- Delivery problems are the main complaint. Reviewers report boxes left outside against instructions, missed door buzzers, missing items and misdelivered boxes. Trustpilot
- Some reviewers say cancelling or changing a subscription is hard. One says it was impossible to cancel, and another says a fortnightly setting reverted to weekly after delivery. Trustpilot
- Some produce arrives underripe, floppy or not as described. Examples include underripe fruit, limp carrots and oranges sold as blood oranges that were not. Trustpilot
- Some reviewers say Oddbox is not cheaper than the supermarket. One 2023 review says the box does not beat supermarket wonky prices. A recent reviewer accepts it is not the cheapest but says the quality is worth it. Trustpilot
- A few Google Play reviewers report app sign-up trouble, a payment with no delivery, or dry goods that never arrived. These are only 3 low ratings out of 13. Google Play
Summary written by AI from 117 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.7 / 5 | 21,011 | 16 Oct 2026 |
| App Store | 5.0 / 5 | 8 | 16 Oct 2026 |
| Google Play | 4.1 / 5 | 13 | 16 Oct 2026 |
| Reviews.io | 2.7 / 5 | 6 | 16 Oct 2026 |
| No star rating | 77 | 16 Oct 2026 |
Delivery, returns
and support
How is Oddbox delivery?
Reviews are mostly positive, with many saying boxes arrive on time and are left where requested. Some like the text update and the overnight delivery. The sampled complaints include a box left outside against instructions, a missed buzzer, a missing bread order and a box dumped in a garden. A 2024 Reviews.io review blames a new delivery partner for two misdelivered boxes. Reviews.io is a very small source.
How do Oddbox returns work?
Reviews say little about formal returns. Several describe refunds or replacements instead. One reviewer was refunded for missing bread. Another says the team put right produce in worse condition than expected. Another says substitutes are sent when items are not up to scratch. Reddit referral posts describe cancelling or pausing as easy, but one Trustpilot reviewer says cancelling was impossible.
How is Oddbox customer support?
Trustpilot reviewers mostly describe support as friendly, helpful and quick to respond. One Google Play reviewer says contacting the team is easy. Negative accounts are less common. One Reviews.io reviewer calls support poor, and one Trustpilot reviewer could not cancel a subscription.
How is Oddbox quality?
Quality is the strongest theme. Most Trustpilot reviewers call the produce fresh, varied and long lasting. Some report occasional underripe items, floppy vegetables or wrong items. A few want more organic produce. Reddit posts are mostly referral offers, and those that describe the food are positive.
What customers say
about Oddbox
To date all my deliveries have been on time and left in a place of my choosing.
Second box was left outside, despite clear delivery instructions to leave in porch.
they've made it impossible to cancel my subscription.
What a fab app, it’s so easy to use and I find it more straight forward than the website.
this people are scams, they took my payment no delivery
Even at half price the box does not contain enough produce to beat supermarket wonky prices.
Questions about
Oddbox
Is Oddbox legit?
Reviews suggest yes. Oddbox has 4.7 out of 5 on Trustpilot from 21,011 reviews, and about 82% are 5 stars. Most reviewers report real deliveries of fresh produce. A few reviewers report non-delivery or payment problems, and the app stores have very few reviews.
How long does Oddbox delivery take?
Reviews do not give a fixed timeframe. Many reviewers say deliveries are on time and come with a text on arrival. One notes delivery happens overnight. A few report boxes left in the wrong place or items missing.
Can I cancel or get a refund on my Oddbox?
Reviewers say they can skip, pause or change frequency, and Reddit posts describe cancelling as easy. Some say Oddbox refunded or replaced poor or missing items. One Trustpilot reviewer says cancelling was impossible, and another says a fortnightly setting reverted to weekly.
Does Oddbox reply to bad reviews?
Sometimes. The overall reply rate is 2% on Trustpilot, about 29% on Google Play and 0% on Reviews.io. The sample shows replies on several low-rated Trustpilot and Google Play reviews. They are polite and usually point to email support.
Is Oddbox worth the price?
Opinions are mixed but mostly positive. Many reviewers call it good value for the quality and variety. Others say it is not cheaper than the supermarket. A 2023 Reviews.io reviewer felt the box held too little produce for the price.
Ask the agent
about Oddbox
Try one of these:
Sources
- 517,144
- 42,305
- 3781
- 2338
- 1443
Brand replied to 2% of reviews
As of 16 Oct 2026
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