Trust Score 51/100 · 6 sources · 520 reviews · updated 16 Oct 2026
Nutrafol reviews
In short
Is Nutrafol legit?
Nutrafol rates 2.7 out of 5 on Trustpilot from 327 reviews, with 48% one-star and 36% five-star. Google Maps shows 2.6 from 93 reviews and the BBB average is 1.29 from 42 reviews, despite an A+ BBB grade and 104 complaints in 3 years. App ratings are about 3.1. Customers are split between those who report hair regrowth and those who report no results, billing problems or delivery failures.
Trust Score 51/100 from 520 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 520
As of 16 Oct 2026 · How we score
AI summary
Nutrafol rates 2.7 out of 5 on Trustpilot from 327 reviews, with 48% one-star and 36% five-star. Google Maps shows 2.6 from 93 reviews and the BBB average is 1.29 from 42 reviews, despite an A+ BBB grade and 104 complaints in 3 years. App ratings are about 3.1. Customers are split between those who report hair regrowth and those who report no results, billing problems or delivery failures.
- Some customers report visible regrowth or less shedding after 4 to 12 months. About 36% of Trustpilot ratings are five-star. Trustpilot
- Several customers praise individual support reps and the doctor or hair analysis consults as patient and knowledgeable. Trustpilot
- Some customers who wanted to cancel say they were offered a discount to stay. Others say billing problems were fixed quickly. Trustpilot
- App users like the habit reminders, check-ins and Learn articles. A few also mention in-app discounts. App Store
- Some long-term users say it works as maintenance, with less hair in the shower drain and hair kept long and thick over several years. Trustpilot
- Many customers report no visible results after 3 to 36 months, and call the price too high. This is the most common theme in recent one-star reviews. Trustpilot
- Customers report subscription billing problems. They say they were charged after cancelling, did not know they had signed up, or could not find a working cancel option. BBB
- Customers report late, lost or damaged deliveries. Some blame the carrier UniUni, and some say they were not told about delays. BBB
- Customers report hard-to-reach support, including long phone holds, an AI chatbot as the only email route, and claims that go unanswered. BBB
- Some customers report side effects, including raised liver enzymes, thyroid or iron changes, rashes, hot flashes and digestive problems. These are customer reports and are not verified. Google
Summary written by AI from 136 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.7 / 5 | 327 | 16 Oct 2026 |
| App Store | 3.1 / 5 | 36 | 16 Oct 2026 |
| Google Play | 3.2 / 5 | 17 | 16 Oct 2026 |
| 2.6 / 5 | 93 | 16 Oct 2026 | |
| Sitejabber | 2.7 / 5 | 5 | 16 Oct 2026 |
| BBB | 1.3 / 5 | 42 | 16 Oct 2026 |
Delivery, returns
and support
How is Nutrafol delivery?
Delivery is a frequent complaint. Customers report orders taking 10 to 30 days, packages stuck in transit, packages marked delivered but not received, and glass bottles arriving shattered. The brand says orders take 1 to 2 business days to process and 3 to 7 business days to deliver. It often replies that carrier delays are outside its control. In many cases it offers a reship, a refund or a discount. Some customers say orders arrive on time, and one says ordering a month early avoids the delay.
How do Nutrafol returns work?
Customers report that refunds can be slow or partial. Several say they were first offered 50% back and had to cite the 100% satisfaction guarantee to get a full refund. One says returns are accepted only for sealed bottles. Customers who bought through a dermatologist or Groupon say Nutrafol would not refund them and told them to go back to the seller. Others report refunds received after follow-up.
How is Nutrafol customer support?
Support experiences are mixed. Some Trustpilot reviewers name reps who went above and beyond. Others report holds of up to three hours, email handled by a bot, an in-app claim that never got a reply, and an online cancel button that does not work. BBB complaints often involve cancellations and refunds that took repeated contact.
How is Nutrafol quality?
Customers disagree about results. Some report thicker hair after about 4 months or after several years. Many others report no change after 5 to 36 months, and some report more shedding. Cost is a recurring concern, with one customer citing about $80 a month. The sampled reviews include reports of liver enzyme, thyroid and rash reactions, but these are individual claims. Customers also say the pills are large and hard to swallow.
What customers say
about Nutrafol
I used women blend and stress adaptogen, my hair grew back completely. very good blends, good pillsize and really effective.
I took Nutrafol religiously every single day for five full months, following the directions to the letter. Despite the consistent commitment, this product produced zero results.
they lock you in for a 6 month period at $80 a month ,after 3 months I saw NO improvement
The product works very well. I noticed hair growth in about four months. However, my last bottle I ordered direct from Nutrafol. The bottle was shattered.
It won’t even open. Tried deleting app and reinstalling same result
I was taking the recommended dosage of Nutrafol Balance and my liver enzymes skyrocketed to 10x the normal numbers.
Questions about
Nutrafol
Is Nutrafol legit?
Nutrafol is an operating brand with real customers who report both good and bad outcomes. The BBB grade is A+, but its reviews average 1.29 from 42 reviews, with 104 complaints in 3 years. Trustpilot rates it 2.7 from 327 reviews. Complaints focus on billing, cancellation, delivery and lack of results.
How long does Nutrafol delivery take?
The brand says to expect 1 to 2 business days of processing and 3 to 7 business days of delivery. Some customers report 10 to 30 days, or packages stuck in transit. Some customers report on-time orders. The brand often reships or refunds after a complaint.
Can I return Nutrafol or get a refund?
The brand advertises a satisfaction guarantee, and some customers report full refunds. Others report 50% offers, long delays, or refusals when the product was bought through a dermatologist or Groupon. One customer says only sealed bottles can be returned.
Does Nutrafol reply to bad reviews?
Yes, often. It replies to 81% of Trustpilot reviews and 100% of Google reviews in the data, plus 60% on Google Play and 48.9% on BBB. Replies are polite and templated and usually ask the customer to email support. Sitejabber shows no replies.
Is Nutrafol worth the price?
Opinions are split. Some customers say it is worth the cost for the hair growth they saw. Many others report no visible results after months and call it expensive. One BBB reviewer cites about $80 a month, and another cites $429.76 for a 6-month subscription.
Ask the agent
about Nutrafol
Try one of these:
Sources
- 5117
- 412
- 319
- 221
- 1158
Brand replied to 81% of reviews
As of 16 Oct 2026
- 526
- 410
- 31
- 210
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Brand replied to 100% of reviews
Google Maps listing: Nutrafol
Rating data from Google · As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade A+, 104 complaints in 3 years
As of 16 Oct 2026
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