Trust Score 80/100 · 7 sources · 241,143 reviews · updated 16 Oct 2026
Notino reviews
In short
Is Notino legit?
Notino has high ratings on most review sources. Google Play averages 4.85 from 201,584 reviews and the App Store 4.86 from 34,438, though both mostly rate the app. Reviews.io averages 4.61 from 3,850 reviews. Trustpilot shows 1.1 from 1,133 reviews, but its star breakdown is 82% five-star, so that figure looks inconsistent. Smaller listings are weaker, with Google Maps at 3.6 from 126 reviews and Sitejabber at 3.08 from 12.
Trust Score 80/100 from 241,143 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 241,143
As of 16 Oct 2026 · How we score
AI summary
Notino has high ratings on most review sources. Google Play averages 4.85 from 201,584 reviews and the App Store 4.86 from 34,438, though both mostly rate the app. Reviews.io averages 4.61 from 3,850 reviews. Trustpilot shows 1.1 from 1,133 reviews, but its star breakdown is 82% five-star, so that figure looks inconsistent. Smaller listings are weaker, with Google Maps at 3.6 from 126 reviews and Sitejabber at 3.08 from 12.
- Customers report a wide product range and low prices. They often mention discounts, deals and discount codes. Trustpilot
- Customers report fast delivery and good packaging. Czech app users describe quick dispatch and pickup box delivery, sometimes the next day. App Store
- Many customers say the fragrances are genuine. Of the Trustpilot reviews read, the older ones mostly say the products are real. Trustpilot
- Customers like the easy website and the loyalty points and rewards in the app, with some praising savings from points. Reviews.io
- Google Play has 90.6% five-star ratings (182,735 of 201,584), and only about 1% are one-star. Google Play
- Customers report poor complaint handling. They describe refused replacements and refunds for damaged, leaking or empty parcels, and being offered vouchers instead. Google Play
- Customers report damaged or leaking products and weak packaging, including smashed bottles and boxes with stains. Google
- Some customers report lost parcels or parcels marked delivered that never arrived. They say support did not resolve it. Google Play
- Some customers doubt authenticity and say perfumes were fake or weak. These are individual claims and cannot be verified from the data. Trustpilot
- App users report crashes, a checkout button that fails, payment problems and login errors. Some also report delivery fees despite advertised free delivery thresholds. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.1 / 5 | 1,133 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 34,438 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 201,584 | 16 Oct 2026 |
| 3.6 / 5 | 126 | 16 Oct 2026 | |
| Sitejabber | 3.1 / 5 | 12 | 16 Oct 2026 |
| Reviews.io | 4.6 / 5 | 3,850 | 16 Oct 2026 |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Notino delivery?
Experiences are mixed but mostly positive. Many customers report fast delivery, and Czech app users mention next day delivery to pickup boxes. Complaints cover parcels marked delivered but not received, a lost parcel at a pickup point, Evri courier performance and lost orders with Seur. Older Trustpilot reviews from 2018 describe slow US delivery. One customer reports a CHF 6.50 delivery fee on a CHF 113 order. The data gives no standard delivery time.
How do Notino returns work?
Customers report difficult returns and claims. One Trustpilot reviewer says a return took 6 months, and an older review says the site refused a return after an allergic reaction. A Bulgarian app reviewer says claims must be sent back by courier. A Spanish reviewer says a claim for an empty bottle was rejected because the outer box and shipping label had been thrown away. Reviews are a small sample, and no source lists the return policy itself.
How is Notino customer support?
Support is the most common complaint in low-rated reviews. Customers report unanswered emails, short unhelpful replies, language problems and compensation offered as a voucher. Google Maps reviews also describe support as poor. Some customers praise support, mostly in older Trustpilot reviews and some Reviews.io entries. BBB lists 0 complaints in 3 years, but it has no grade (NR) and no reviews.
How is Notino quality?
Most customers report products as expected, and the older Trustpilot reviews often say fragrances are genuine. A minority report fake or weak perfume, defective items such as faulty diffusers, a leaking lip gloss and dried-out sunscreen. Damaged packaging is the most repeated quality complaint. The authenticity claims are unverified.
What customers say
about Notino
100% legit fragrances, good price points and deals. Delivery was on time, well worth it and I’d never go to another site.
Love this company, always have fab offers and they are genuine products
Decent online perfume outlet. Only disappointment is their delivery service, they use EVRI as courier and EVRI has a terrible performance issue.
Contacted customer service to of course get this problem solved. But they are refusing to sort it out. Their solution is 35euro web voucher.
el frasco llegó completamente vacío. La caja del producto tenía manchas compatibles con fuga.
Package arrived with one of the fragrances smashed. I had to pick broken glass out of the package to get to the other fragrance I ordered.
Questions about
Notino
Is Notino legit?
Notino looks like a real, large retailer. Google Play has 201,584 reviews averaging 4.85 and Reviews.io has 3,850 averaging 4.61. BBB lists 0 complaints in 3 years but gives no grade. Trustpilot shows 1.1 from 1,133 reviews, but its breakdown is 82% five-star, so that figure looks inconsistent. Some customers report lost parcels and refused claims.
Does Notino sell genuine perfume?
Most customers say the perfume is genuine, and Reviews.io and Trustpilot reviews include comments such as 'genuine products'. A few reviewers on Trustpilot, Reviews.io and Google claim fake or weak perfumes. These claims are unverified, and the brand disputed one in a Trustpilot reply.
How long does Notino delivery take?
The data gives no standard delivery time. Czech customers report fast dispatch and often next day delivery to pickup boxes. Others report delays, couriers such as Evri and Seur causing problems, and parcels marked delivered but not received.
Can I return Notino products?
Customers report returns and claims can be difficult. Reports include a return taking 6 months, a refused return after an allergic reaction, and a damaged-item claim rejected because the outer box was discarded. Check the current return policy before buying, as the review data does not state it.
Does Notino reply to bad reviews?
Sometimes. Notino replies to 82% of Google Play reviews and 39% of Trustpilot reviews. It does not reply on Google Maps, Sitejabber or Reviews.io (0%). Replies are polite and templated, and they usually ask the customer to contact customer care again.
Ask the agent
about Notino
Try one of these:
Sources
- 5926
- 486
- 323
- 224
- 174
Brand replied to 39% of reviews
As of 16 Oct 2026
- 5182,735
- 411,988
- 33,819
- 21,044
- 11,969
Brand replied to 82% of reviews
As of 16 Oct 2026
- 570
- 49
- 36
- 25
- 136
Brand replied to 0% of reviews
Google Maps listing: NOTINO, s.r.o.
Rating data from Google · As of 16 Oct 2026
- 53,129
- 4344
- 3138
- 269
- 1170
Brand replied to 0% of reviews
As of 16 Oct 2026
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