Trust Score 81/100 · 6 sources · 61,383 reviews · updated 16 Oct 2026
Not On The High Street reviews
In short
Is Not On The High Street legit?
Not On The High Street scores 2.5 out of 5 on Trustpilot from 5,448 reviews, with 62% giving 5 stars and 26% giving 1 star. The app scores 4.87 on the App Store (50,564 ratings) and 4.71 on Google Play (5,221 ratings). Reviews.io averages 3.99 from 146 reviews. Opinion is sharply split between happy gift buyers and shoppers who report missing orders and slow help.
Trust Score 81/100 from 61,383 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 61,383
As of 16 Oct 2026 · How we score
AI summary
Not On The High Street scores 2.5 out of 5 on Trustpilot from 5,448 reviews, with 62% giving 5 stars and 26% giving 1 star. The app scores 4.87 on the App Store (50,564 ratings) and 4.71 on Google Play (5,221 ratings). Reviews.io averages 3.99 from 146 reviews. Opinion is sharply split between happy gift buyers and shoppers who report missing orders and slow help.
- Unusual, personal and good quality gifts. App reviewers in particular praise the variety and say items are different from the high street. App Store
- Easy browsing and ordering in the app. Google Play reviewers describe it as easy to use, with a wide range and handy last minute choices. Google Play
- Quick, helpful resolutions from the support team. Many 4 and 5 star Trustpilot reviews from spring 2026 describe fast fixes, redeliveries and refunds. Trustpilot
- Gifts that arrive well packaged and on time or early, with personalised items praised for finish and wrapping. App Store
- Customers like supporting small businesses and UK makers. App Store
- Orders that arrive late or never arrive, often for birthdays and weddings. This is the most common theme in recent 1 star Trustpilot reviews. Trustpilot
- Slow or no replies from the platform and the seller. Customers report being passed between the two, with email as the main way to make contact. Trustpilot
- The first order 10% discount. Several recent Trustpilot reviewers say the code did not arrive or did not apply, and call it a scam. Trustpilot
- Product quality and listing accuracy vary by seller. Reports include faint engraving, a plastic necklace and a misplaced personalisation message. Trustpilot
- App and checkout problems. Reviewers report crashes, failed card payments, double charges and a basket that blocks multiple items. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.5 / 5 | 5,448 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 50,564 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 5,221 | 16 Oct 2026 |
| No star rating | 0 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 4 | 16 Oct 2026 |
| Reviews.io | 4.0 / 5 | 146 | 16 Oct 2026 |
Delivery, returns
and support
How is Not On The High Street delivery?
Delivery experiences depend on the individual seller. Some customers report items arriving on time or ahead of schedule, and one Google Play reviewer likes the express option. Recent Trustpilot reviews from August to October 2026 repeatedly describe late parcels, orders cancelled after payment, and stock problems found only after ordering. Older Reviews.io entries describe the same pattern.
How do Not On The High Street returns work?
Returns data is thin. One Trustpilot reviewer says return postage cost £6.95 on a £29.40 item. Another says a refund of around £200 stalled for weeks. Others report quick refunds for orders that never arrived. One App Store reviewer says orders cannot be cancelled even before the seller accepts them.
How is Not On The High Street customer support?
Support is the most divided theme. Many Trustpilot reviewers praise fast, kind help and a quick resolution. Others report waiting up to two weeks for a reply, being unable to reach anyone by phone, and email being the only route. Sitejabber and Reviews.io reviewers describe being passed between seller and platform, though Sitejabber has only 4 reviews.
How is Not On The High Street quality?
Most reviewers who comment on quality are positive, especially for jewellery, cards and personalised gifts. Complaints concern individual sellers, such as faint engraving, weak upholstery tufts, a night dress with oversized sleeves and a misspelt personalised tray. Customers report that listing photos and descriptions sometimes do not match what arrives. Some call prices expensive, while others say prices are good.
What customers say
about Not On The High Street
Gift still hasn’t arrived 6 days after due.
I got in touch with the company who acted promptly and redelivered very quickly. Communication with me was excellent.
The gifts I have purchased always arrive well packaged and on or ahead of time and are always good quality.
I paid £40 for a wood tray personalised and they sent it spelt wrong they blamed me then refused to send me another out.
Very happy with the goods, but very dissatisfied with the fact that the purchase had a label with the price of £30 on it but I was charged £40.
But worst of all, I had to pay £6.95 just to return the item for a refund!
Questions about
Not On The High Street
Is Not On The High Street legit?
Customers report receiving real products, and the App Store rating is 4.87 from 50,564 ratings. Trustpilot is lower at 2.5 from 5,448 reviews, and 26% of those are 1 star, mostly about missing orders and slow help. Some reviewers call it a scam, usually over undelivered orders or the 10% discount.
How long does Not On The High Street delivery take?
It depends on the seller. Some customers report parcels arriving on or before the stated date, and one mentions an express option. Others report orders weeks late or never delivered, so order early for dated gifts. The data gives no average delivery time.
Can I return Not On The High Street gifts?
The reviews say little about the return policy. One Trustpilot reviewer reports paying £6.95 to return an item. Another reports a large refund being delayed. Others report fast refunds for orders that never arrived. Check the seller's terms before buying.
Does Not On The High Street reply to bad reviews?
Yes on Trustpilot, where every sampled review has a reply (100%). Replies are polite and templated, and usually ask the reviewer to email the support address. Google Play replies are rare at 0.6%. Reviews.io and Sitejabber show none.
Is Not On The High Street worth the price?
Opinion is mixed. Some App Store and Google Play reviewers say prices are good and the items are unusual. Others call it very expensive, and one reports finding a similar item for a third of the price elsewhere. One reviewer also notes that postage can add up on multi item orders.
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Brand replied to 100% of reviews
As of 16 Oct 2026
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Brand replied to 1% of reviews
As of 16 Oct 2026
Google Maps listing: Not On The High Street
Rating data from Google · As of 16 Oct 2026
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