Trust Score 88/100 · 4 sources · 62,313 reviews · updated 16 Oct 2026
Normal reviews
In short
Is Normal legit?
Normal is rated 4.8 out of 5 on Trustpilot from 14,975 reviews, with 87% giving five stars and 3% giving one star. The App Store rating is 4.57 from 36,128 ratings. Google Play is lower at 3.73 from 11,058 ratings, where 20% are one star, mostly about app bugs, login and the points system.
Trust Score 88/100 from 62,313 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 62,313
As of 16 Oct 2026 · How we score
AI summary
Normal is rated 4.8 out of 5 on Trustpilot from 14,975 reviews, with 87% giving five stars and 3% giving one star. The App Store rating is 4.57 from 36,128 ratings. Google Play is lower at 3.73 from 11,058 ratings, where 20% are one star, mostly about app bugs, login and the points system.
- Low prices and a wide range are the most common praise. Trustpilot reviewers repeatedly describe good products for little money. Trustpilot
- Friendly, service-minded store staff come up often in Trustpilot reviews. Some say this is the case across the whole country. Trustpilot
- Shoppers like the app's games, free prizes and points. Many App Store reviews say winning items makes them visit the store more often. App Store
- Stores are described as easy to move around in, with quick checkouts and short queues. Trustpilot
- App bugs and login problems. Google Play reviewers report SMS verification codes that never arrive, games that will not open and crashes after updates. 20% of Google Play ratings are one star. Google Play
- Lost or missing points. Several app reviewers say their Uniqoins balance (thousands of points) dropped to zero or near zero with no explanation. Google Play
- The app is hard to use. Reviewers dislike the redesign, the cluttered interface, the missing product browsing, the required registration and personal data, and the lack of a language choice. Many also want the minimum age lowered from 16. App Store
- Rude staff in some stores. A cluster of one-star Trustpilot reviews in October 2026 describes unfriendly staff in French stores, including Poitiers. Trustpilot
- Cluttered, chaotic store layout and cashiers who cannot answer questions. One reviewer also reports a card terminal that reserved the same amount several times. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.8 / 5 | 14,975 | 16 Oct 2026 |
| App Store | 4.6 / 5 | 36,128 | 16 Oct 2026 |
| Google Play | 3.7 / 5 | 11,058 | 16 Oct 2026 |
| 4.5 / 5 | 152 | 16 Oct 2026 |
Delivery, returns
and support
How is Normal delivery?
The reviews say almost nothing about delivery. Normal is reviewed mainly as a physical store chain. One App Store reviewer wishes the app let them order goods and check store stock, and one Trustpilot reviewer complains about an advertised item being sold out in store.
How do Normal returns work?
Returns are rarely discussed. One Trustpilot reviewer says a store in Odense refused to exchange a bath brush that broke after one use because there was no receipt. A Google review about a wrong refund concerns the Pas Normal Studios flagship store, which is likely a different business, so it is not counted here.
How is Normal customer support?
Opinions on service are mixed. Many Trustpilot reviews praise helpful staff and checkout service, while some report poor service or unhelpful managers. For app problems, Google Play reviewers are mostly sent to an email address for the app team, and some say their verification problem is not solved.
How is Normal quality?
Reviewers mostly describe products as good for the price. A few report problems, such as a brush that broke after one use and a plaster sold as fabric that was made of paper. Product quality is a minor theme overall.
What customers say
about Normal
Jeg købte en badebørste i Normal på Vestergade i Odense for ca. 2 uger siden. Den gik i stykker efter kun én enkelt brug.
Venligt og serviceminded personale og altid gode og mange vare på hylderne. Og fornuftige priser.
i had over 6000 uniqoins and one day they randomly got reseted so now i have 0.
Elsker appen, da du tit vinder ting, gratis, hvilket også gør at jeg køber ekstra ting vis jeg har vundet noget!
Gode priser Og stort udvalg. Mangler sidste stjerne fordi der er meget misik og man skal gå igennem hele labyrinten selvom man kun skal købe een ting.
can't even get this app to work because the verification part refuses to send me a message...I tried 100 times already...
Questions about
Normal
Is Normal legit?
Yes. Normal is a real store chain with a 4.8 Trustpilot rating from 14,975 reviews and a 4.57 App Store rating from 36,128 ratings. Most complaints are about individual stores or the app, not about the brand being a scam.
Does Normal reply to bad reviews?
Rarely. The reply rate is 4.5% on Trustpilot and 3.1% on Google Play. Replies are polite and usually point the reviewer to an email address.
Is Normal worth the price?
Reviewers mostly say yes. Low prices, a wide range and good value are among the most common Trustpilot comments. A few App Store reviewers joke about "abnormal prices", but this is rare.
Can I return Normal products without a receipt?
The data gives no official policy. One Trustpilot reviewer says a store refused an exchange for a broken item without a receipt. Keeping the receipt is the safer choice.
Is the Normal app any good?
Opinions are split. The App Store rating is 4.57, but Google Play is 3.73 with 20% one-star ratings. Fans like the games and free prizes. Critics report login problems, lost points, bugs and the 16+ age limit.
Ask the agent
about Normal
Try one of these:
Sources
- 513,049
- 41,144
- 3191
- 2114
- 1477
Brand replied to 5% of reviews
As of 16 Oct 2026
- 56,108
- 41,099
- 3799
- 2799
- 12,249
Brand replied to 3% of reviews
As of 16 Oct 2026
- 5122
- 412
- 34
- 23
- 111
Brand replied to 0% of reviews
Google Maps listing: Pas Normal Studios Flagship Store
Rating data from Google · As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Normal, you can claim this page.