Trust Score 69/100 · 7 sources · 2,830,758 reviews · updated 16 Oct 2026
Nike reviews
In short
Is Nike legit?
Nike scores 1.5 out of 5 on Trustpilot from 13,189 reviews, and 76% of those are 1 star. Sitejabber is 2.24 out of 5 from 476 reviews, and BBB gives a grade F with 1,367 complaints in 3 years. App ratings are high (4.88 on the App Store, 4.22 on Google Play), but those reviews are mostly about the running app, not the online shop.
Trust Score 69/100 from 2,830,758 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 2,830,758
As of 16 Oct 2026 · How we score
AI summary
Nike scores 1.5 out of 5 on Trustpilot from 13,189 reviews, and 76% of those are 1 star. Sitejabber is 2.24 out of 5 from 476 reviews, and BBB gives a grade F with 1,367 complaints in 3 years. App ratings are high (4.88 on the App Store, 4.22 on Google Play), but those reviews are mostly about the running app, not the online shop.
- Customers report that the shoes are comfortable and well designed. Several Sitejabber reviewers praise Nike running and lifestyle shoes, and one runner reports a faster 5km time. Sitejabber
- Customers report a wide product selection. Some also report fast delivery of 4 days or less on earlier orders. Sitejabber
- Customers report that the run tracking app is free, easy to use and motivating. About 68% of Google Play ratings are 5 stars. The app listings may cover a different app from the shop, so this does not describe nike.com. App Store
- Customers report that the NYC House of Innovation store is a large, impressive store with customization and friendly staff. The listing is 4.1 from 4,875 ratings, but only 5 reviews were read and it covers one store, not the online shop. Google
- A minority of Trustpilot reviewers report friendly and helpful customer service and on-time parcels. About 14% of Trustpilot ratings are 5 stars. Trustpilot
- Customers report products failing early. Examples are soles detaching, glue coming apart, seams splitting and holes in joggers. Many then report warranty claims denied or ignored. BBB
- Customers report slow or wrong refunds. Complaints include refunds issued as gift cards instead of the original payment method, refunds delayed after returns were received, and returns that were disputed or lost. BBB
- Customers report poor customer service. They describe repeated calls and emails with no result, chatbot loops, and refused escalation to a supervisor. Trustpilot
- Customers report orders cancelled, delayed or stuck without notice. Others report items that sell out within minutes to resellers. BBB
- Customers report app problems. These include login failures, lost run data, and GPS distance that reads too low. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.5 / 5 | 13,189 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 1,698,563 | 16 Oct 2026 |
| Google Play | 4.2 / 5 | 1,113,538 | 16 Oct 2026 |
| 4.1 / 5 | 4,875 | 16 Oct 2026 | |
| Sitejabber | 2.2 / 5 | 476 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 117 | 16 Oct 2026 |
| No star rating | 400 | 16 Oct 2026 |
Delivery, returns
and support
How is Nike delivery?
Delivery reports are mixed. Older Sitejabber reviews report arrival in 2 to 4 days. Some recent Trustpilot reviewers report on-time parcels. Other Trustpilot, Sitejabber and BBB reviewers report delays of a week or more past the promised date, orders cancelled repeatedly, and poor tracking information.
How do Nike returns work?
Customers report that returns are often slow or disputed. BBB complaints mention refunds issued to a gift card instead of the original payment method, and an added 7 to 10 day inspection before refunds. Trustpilot reviewers report returned parcels disputed as missing items. Several reviewers report warranty claims rejected, for example over a missing manufacturing tag or the warranty clock starting at manufacture date. One Sitejabber reviewer also reports credit notes instead of refunds from a third-party retailer.
How is Nike customer support?
Support is the most common complaint on the review sites. Customers report many calls and emails with no resolution, chatbot replies, and no supervisor access. A few Trustpilot reviewers report helpful and friendly service. One Sitejabber reviewer reports that a lost gift card was replaced only after a BBB complaint.
How is Nike quality?
Quality reports are split. Many customers report comfortable, good-looking shoes and good performance. Others report glue failure, detached soles, seams splitting, pilling, squeaking and holes in clothing after months of use. Some Trustpilot reviewers say the quality is weak for the price, and one Sitejabber reviewer says it has declined over time. Reddit threads also mention durability problems on running and basketball shoes.
What customers say
about Nike
Never again would I order from Nike, lied to so many times that trainers were ready to be sent out, two weeks later still waiting and told another 10 days before receipt.
I bought 2 pairs of the Nike zoom running shoes and BOTH sets of shoes the soles completely detached.
I knocked 35 seconds off my 5km time with a lower average HR! I recommend these shoes to any runner out there.
I use this app to track my runs and I love it! It’s free, not overwhelming, and easy to use. Would recommend
very glitchy. ran a 7:05, 6:23, and 5:59 mile, said my average pace was 7:44 per mile.
Nike returned the funds to a gift card when I requested the return be distributed back to the original form of payment.
Questions about
Nike
Is Nike legit?
Customers do not report Nike as a fake shop. The complaints are about service, refunds and product durability. Trust scores are low: Trustpilot 1.5 out of 5 from 13,189 reviews, Sitejabber 2.24 from 476 reviews, and BBB grade F with 1,367 complaints in 3 years.
How long does Nike delivery take?
Customers report mixed delivery times. Some report 2 to 4 days, others report two weeks or longer, order cancellations, or no update days past the promised date.
Can I return Nike shoes?
Customers report that returns are possible but refunds can be slow. BBB complaints mention refunds issued as gift cards, delays after items were received, and an extra inspection step of 7 to 10 days. Some Trustpilot reviewers report returns disputed as missing items.
Does Nike reply to bad reviews?
The data shows a 0% reply rate on Trustpilot, Google Play, Google, Sitejabber and BBB. A reply rate for the App Store was not provided.
Is Nike worth the price?
Opinions are split. Many customers report comfortable, well-designed shoes that perform well. Others report early failures such as detached soles and holes in clothing, and some say the quality is weak for the price paid.
Ask the agent
about Nike
Try one of these:
Sources
- 51,809
- 4472
- 3367
- 2496
- 110,045
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5754,340
- 4135,348
- 354,544
- 251,713
- 1117,574
Brand replied to 0% of reviews
As of 16 Oct 2026
- 52,921
- 4792
- 3418
- 2191
- 1553
Brand replied to 0% of reviews
Google Maps listing: Nike House of Innovation NYC
Rating data from Google · As of 16 Oct 2026
- 5130
- 436
- 313
- 229
- 1261
Brand replied to 0% of reviews
As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade F, 1367 complaints in 3 years
As of 16 Oct 2026
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