Trust Score 83/100 · 7 sources · 1,277,248 reviews · updated 16 Oct 2026
Next reviews
In short
Is Next legit?
Next scores 4.3 out of 5 on Trustpilot from 301,674 reviews, with 73% giving 5 stars and 14% giving 1 star. The apps rate higher, at 4.82 on the App Store (853,188 ratings) and 4.55 on Google Play (119,765 ratings). Smaller review sites are harsher: Sitejabber shows 2.05 from 74 reviews and Reviews.io shows 3.45 from 1,359.
Trust Score 83/100 from 1,277,248 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 1,277,248
As of 16 Oct 2026 · How we score
AI summary
Next scores 4.3 out of 5 on Trustpilot from 301,674 reviews, with 73% giving 5 stars and 14% giving 1 star. The apps rate higher, at 4.82 on the App Store (853,188 ratings) and 4.55 on Google Play (119,765 ratings). Smaller review sites are harsher: Sitejabber shows 2.05 from 74 reviews and Reviews.io shows 3.45 from 1,359.
- Reviewers report good value and reliable quality, especially for clothing, gifts and home items. This is the most common positive point on the app stores and Trustpilot. Trustpilot
- Shoppers say ordering is quick and easy. They like being able to order several sizes to try at home, and they like the wide range of styles and brands. Trustpilot
- Store staff are often described as friendly and helpful. This appears in Google Maps listing reviews and on Reviews.io. Google
- Some reviewers praise fast delivery and polite drivers, including for large furniture orders. Several mention next day delivery as a plus. Trustpilot
- Long-term shoppers say problems were fixed quickly. Trustpilot has a reviewer describing more than 40 years of satisfaction. Trustpilot
- Late or missing orders are the main complaint in recent Trustpilot reviews. Reviewers report delays, cancelled orders, tracking that does not match, and mixed messages about whether to reorder. Some also say next day delivery is not next day. Trustpilot
- App problems come up often. Reviewers report login failures, baskets that empty after a short time, being logged out, slowness, and not being able to open links. Google Play
- Returns and refunds are criticised. Reviewers describe slow or missing refunds, confusing return steps in the app, and high return postage from abroad. One reviewer in Spain reports paying almost 30 euros. Trustpilot
- Some reviewers report wrong items, wrong sizes, split stitching, shrinking after washing, or products that look different from the photos. A few say the own brand range has declined. Trustpilot
- Several reviewers say Next edited or blocked their negative reviews. These are individual claims and the data does not confirm them. Sitejabber
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 301,674 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 853,188 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 119,765 | 16 Oct 2026 |
| 4.0 / 5 | 1,188 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 74 | 16 Oct 2026 |
| Reviews.io | 3.5 / 5 | 1,359 | 16 Oct 2026 |
| No star rating | 142 | 16 Oct 2026 |
Delivery, returns
and support
How is Next delivery?
Delivery splits opinion. Many recent one and two star Trustpilot reviews report late, split or undelivered orders, including click and collect parcels that could not be found in store. Other reviewers praise quick delivery and helpful drivers, and Reviews.io has good feedback on furniture delivery teams. The Trustpilot sample is only 200 reviews and skews recent, so the delay pattern may be overstated.
How do Next returns work?
Returns draw mixed comments. Reviewers report that online returns are hard to work out in the app, that orders cannot be cancelled after the first hour, and that refunds can take weeks. Shoppers outside the UK report costly return postage. Others say in-store exchanges went smoothly. Sitejabber is a small sample of 74 reviews and many are old.
How is Next customer support?
Reviewers describe a mix. Some say support fixed problems straight away. Others report long email exchanges, conflicting messages, and being told to ring a phone line. Gift card and Pay in 3 payment problems also led to complaints about being passed around.
How is Next quality?
Quality is mostly rated well, and Trustpilot, App Store and Google Play reviews often call it excellent for the price. Complaints are about specific items: footwear with no support, split stitching on underwear, shrunk bedding, narrow trouser fits, and one Trustpilot safety warning about a baby sleeping bag neck opening. Reviewers say sizing varies by item.
What customers say
about Next
I cannot rely on Next if I want someone a particular date.
Able to order multiple sizes and lengths to try on at home.
The choice is amazing and the quality is always excellent. Always comes well wrapped!
Nice app with good performance. The cart disappears randomly, which is frustrating.
I received a faulty pair of trousers that became damaged after just ONE hand wash.
The staff were amazing and very helpful
Questions about
Next
Is Next legit?
Yes. Next is a long-established UK fashion and homeware retailer with high ratings: 4.3 on Trustpilot from 301,674 reviews and 4.82 on the App Store. Reddit users also describe it as a decent, legitimate chain. Smaller sites such as Sitejabber (2.05 from 74 reviews) are much lower.
How long does Next delivery take?
Reviewers report next day delivery and quick arrivals in many cases. Recent Trustpilot reviews also report delays, cancelled orders and parcels that never arrived. Unlimited next day delivery subscribers say orders are not always arriving the next day.
Can I return Next clothes easily?
Mixed. Some reviewers say returns and in-store exchanges were easy. Others say online returns are confusing in the app, refunds are slow, and return postage from outside the UK is expensive. Orders cannot be cancelled after the first hour, according to one Trustpilot reviewer.
Does Next reply to bad reviews?
Sometimes, depending on the site. Next replies to 98.5% of Google Play reviews and 4.5% of Trustpilot reviews. It did not reply to any reviews read on Google, Sitejabber or Reviews.io. Replies are templated and ask the reviewer to continue by email or phone.
Is Next worth the price?
Most reviewers say yes. They describe good value and quality, and the 5-star share is 73% on Trustpilot. A minority report poor items, such as split stitching and shrinking after washing. One Reddit user calls it pricey but notes good prints.
Ask the agent
about Next
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Sources
- 5220,255
- 416,312
- 311,575
- 210,607
- 142,925
Brand replied to 5% of reviews
As of 16 Oct 2026
- 597,961
- 47,063
- 33,377
- 23,377
- 17,063
Brand replied to 99% of reviews
As of 16 Oct 2026
- 5599
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Brand replied to 0% of reviews
Google Maps listing: Next
Rating data from Google · As of 16 Oct 2026
- 5696
- 4143
- 330
- 251
- 1439
Brand replied to 0% of reviews
As of 16 Oct 2026
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