Trust Score 76/100 · 7 sources · 248,450 reviews · updated 16 Oct 2026
Newegg reviews
In short
Is Newegg legit?
Newegg scores 3.7 from 2,452 reviews on Trustpilot, 2.75 from 922 on Sitejabber and 4.2 from 933 on its Google Maps listing. The two app stores score 4.8 and 4.7 from over 240,000 ratings, but those rate the app, not the online shop. The BBB shows grade A- with 305 complaints in 3 years, and BBB reviewers average 1.11 from 57 reviews.
Trust Score 76/100 from 248,450 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 248,450
As of 16 Oct 2026 · How we score
AI summary
Newegg scores 3.7 from 2,452 reviews on Trustpilot, 2.75 from 922 on Sitejabber and 4.2 from 933 on its Google Maps listing. The two app stores score 4.8 and 4.7 from over 240,000 ratings, but those rate the app, not the online shop. The BBB shows grade A- with 305 complaints in 3 years, and BBB reviewers average 1.11 from 57 reviews.
- Customers report wide selection and good prices on PC parts and electronics, plus useful daily deals and bundles. Trustpilot
- Many long-time buyers say they have shopped at Newegg for 15 to 25 years and rarely had problems with parts. Trustpilot
- Customers who buy items sold and shipped by Newegg itself report fast delivery and good service, and say problems are handled. Trustpilot
- The mobile apps score 4.8 on the App Store and 4.7 on Google Play. About 82% of Google Play ratings are five stars. App Store
- Some customers say support fixed order mix-ups or billing problems quickly. Google
- Customers report wrong, missing, defective or allegedly used items. Examples include a PC without an SSD, a CPU dead on arrival, a wrong monitor model and a graphics card missing from a build. BBB
- Customers report refused or restricted returns. Reasons given include short return windows, original packaging rules, restocking fees and "signs of installation" on a motherboard. BBB
- Lost or undelivered package claims are a common theme. Customers say claims were denied or dragged on, and that they were asked to prove non-delivery. BBB
- Problems with third-party Marketplace sellers are reported, including wrong items, rejected seller reviews, and doubts about fake or remarked processors and software keys. Trustpilot
- Recent app reviews complain of slowness, freezing, overheating and an unwanted AI mode after an update. Others report cancelled orders after payment because of pricing errors or stock. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.7 / 5 | 2,452 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 143,748 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 100,295 | 16 Oct 2026 |
| 4.2 / 5 | 933 | 16 Oct 2026 | |
| Sitejabber | 2.8 / 5 | 922 | 16 Oct 2026 |
| Reviews.io | 1.9 / 5 | 43 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 57 | 16 Oct 2026 |
Delivery, returns
and support
How is Newegg delivery?
Delivery reports are mixed. Buyers of items sold by Newegg describe quick orders, with one saying two days at most. Others report split shipments stuck at label created for two weeks, a promised 3 day delivery that took over 2 weeks, and packages marked delivered but never received. Delivery complaints often end in disputed loss claims.
How do Newegg returns work?
Returns are a major pain point. Customers cite a 15 day window on a monitor, a 30 day window on a phone, original packaging requirements and restocking fees, including one report of $70. Newegg told one Trustpilot reviewer it saw no restocking fee on their order. Some customers say returns were smooth. In a few public cases Newegg issued a new return or refund after a complaint.
How is Newegg customer support?
Experiences with support split sharply. Some customers call it helpful and fast. Many others report being sent to the manufacturer or seller, repeated requests for proof, slow follow-up and denied claims. Several describe a refusal to reinstate a suspended account or a cancelled order with little notice. Reviews.io is a weak source here because many of its entries look like spam.
How is Newegg quality?
Product quality depends on what is bought and from whom. Long-time buyers say parts work well. Complaints focus on dead-on-arrival parts, bent CPU pins, items that seem opened or previously used, and advertised models that differ from what shipped. Marketplace items and bundles draw most of the doubt. Customers also report that a few products had missing parts or misleading listings.
What customers say
about Newegg
As long as you purchase direct from Newegg, absolutely the best service ever. Delivery is almost always great and if not they handle it.
New motherboard arrived with bent cpu pins, won't accept return due to "signs of installation"
Bought a PC arrived without an SSD, and Newegg refused to replace or return it.
The new update is horrendous. Why does AI have to search for orders that the system already has accounted for?
I can effectively say the prices on the app are very good even with the recent ram crisis
Higher prices than competitors. Does not always accept refunds, even when stated
Questions about
Newegg
Is Newegg legit?
Newegg is a long-established electronics retailer, and many customers report 15 to 25 years of purchases without problems. The BBB lists grade A- but also 305 complaints in 3 years. Trustpilot shows 3.7 from 2,452 reviews, though about 59% of its star ratings are one star. Customers say buying items sold and shipped by Newegg goes better than buying from Marketplace sellers.
How long does Newegg delivery take?
Customers report anything from about two days to over two weeks. Items sold and shipped by Newegg are described as quick. Vendor-shipped items and split orders are more often late, and some customers report lost packages and disputed delivery claims.
Can I return Newegg electronics?
Yes, but customers report strict conditions. They cite 15 or 30 day windows, original packaging rules and some restocking fees. Several say returns of defective items were refused. Others say returns were handled smoothly. Newegg has sometimes issued a new return after a public complaint.
Does Newegg reply to bad reviews?
Often, depending on the platform. Newegg replies to 82% of Trustpilot reviews, 100% of Google reviews, 57% on Sitejabber and 49% on the BBB. Its Google Play reply rate is 3.7%. Replies are polite and usually point to customer service. Some come with a refund or new return.
Is Newegg worth the price?
Opinions are mixed. Many customers praise good prices, deals and bundles on PC parts. Others say Amazon or other stores are cheaper, call the app prices high, or doubt the sales. Customers who buy sold by Newegg report the best value.
Ask the agent
about Newegg
Try one of these:
Sources
- 5741
- 4102
- 360
- 2112
- 11,437
Brand replied to 82% of reviews
As of 16 Oct 2026
- 581,962
- 411,554
- 31,870
- 21,289
- 13,614
Brand replied to 4% of reviews
As of 16 Oct 2026
- 5671
- 470
- 320
- 217
- 1155
Brand replied to 100% of reviews
Google Maps listing: Newegg Inc.
Rating data from Google · As of 16 Oct 2026
- 5219
- 482
- 336
- 248
- 1491
Brand replied to 57% of reviews
As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade A-, 305 complaints in 3 years
As of 16 Oct 2026
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