Trust Score 75/100 · 5 sources · 23,502 reviews · updated 16 Oct 2026
NA-KD reviews
In short
Is NA-KD legit?
NA-KD holds 3.3 out of 5 on Trustpilot from 14,225 reviews, with 59% five-star and 28% one-star. The app rates 4.8 on the App Store (8,132 ratings) and 3.9 on Google Play (1,042 reviews). Customers report liking the clothes and the support when problems get solved. They also report return fees, slow refunds and delivery delays.
Trust Score 75/100 from 23,502 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 23,502
As of 16 Oct 2026 · How we score
AI summary
NA-KD holds 3.3 out of 5 on Trustpilot from 14,225 reviews, with 59% five-star and 28% one-star. The app rates 4.8 on the App Store (8,132 ratings) and 3.9 on Google Play (1,042 reviews). Customers report liking the clothes and the support when problems get solved. They also report return fees, slow refunds and delivery delays.
- Customers report stylish clothes at fair prices. Many say quality is good for the cost, and some say they have never needed to return anything. Trustpilot
- Many customers say support was friendly and fixed their problem. Several praise fast replies and quick refunds after contacting the team. Trustpilot
- Many customers report quick delivery. Some describe orders arriving in 3 to 4 working days. Trustpilot
- The app is well liked. The App Store rating is 4.8 from 8,132 ratings, and users call it easy to use with a wide selection. App Store
- Customers report high and rising return fees. Examples include almost 6 euros, 9.95 euros, 10 euros and 69 DKK in Denmark. Some feel the brand profits from returns. Trustpilot
- Customers report slow refunds. Some wait 3 to 6 weeks, or longer, after the parcel is sent back. Trustpilot
- Several reviewers say the 15 day return window runs until the parcel reaches the warehouse, not until it is posted. They report refunds refused because of transit time. Sitejabber
- Customers report late or missing orders. Some say parcels were sent to a pickup point instead of their home, or that only part of an order arrived. Trustpilot
- Customers report uneven quality and sizing. Complaints include pilling coats, loose stitching, items that run large or small, and measurements that differ from the size chart. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.3 / 5 | 14,225 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 8,132 | 16 Oct 2026 |
| Google Play | 3.9 / 5 | 1,042 | 16 Oct 2026 |
| 1.0 / 5 | 6 | 16 Oct 2026 | |
| Sitejabber | 3.4 / 5 | 97 | 16 Oct 2026 |
Delivery, returns
and support
How is NA-KD delivery?
Delivery reports are mixed. Some customers report arrival in 3 to 4 working days and call it fast. Others report more than a week, two weeks, or no arrival after several weeks. Some say the package arrived damaged. App users report orders sent to a local pickup point instead of their home address. Shipping cost is called high by some.
How do NA-KD returns work?
Returns are the most common complaint. Customers report fees of roughly 5 to 10 euros, and 69 DKK in Denmark. They also report slow refunds, trouble getting return labels, and refusals when the parcel reached the warehouse after the 15 day window. A few customers report smooth returns and quick refunds, even without a receipt. Sitejabber is mostly older reviews, so it may not reflect current policy.
How is NA-KD customer support?
Support experiences are split. Many Trustpilot and Sitejabber reviewers praise fast, kind and effective help. Others report repeated contact with no clear answer, no reply to cancellation requests, no phone line, and copy and paste answers. The Google Maps listing has 6 reviews, all one-star, but it is a small store listing rather than the online shop.
How is NA-KD quality?
Quality opinions vary. Some customers call the clothes well made, good value and true to the photos. Others report thin or scratchy fabric, pilling within a month, creased arrivals, and stitching flaws. Sizing is described as accurate by some and unreliable by others, and one reviewer found a 3.5 cm gap on the same size.
What customers say
about NA-KD
I received fantastic customer service. The representative who assisted me was very friendly and helpful, and she resolved my problem.
The shoes didn’t fit so I had to return and pay almost 6€ for a return tax.
I returned the package 8 days after receiving it, but they are not willing to refund because it arrived at their warehouse after 15 days.
I always recommend them to family and friends because it’s VERY hard to find clothes that great quality and style.
I’m amazed at how affordable and high quality their items are.
always defaults to local post office delivery and NEVER home address.
Questions about
NA-KD
Is NA-KD legit?
Customers report receiving real orders, and Trustpilot shows 3.3 out of 5 from 14,225 reviews, with 59% five-star. The brand is Swedish. Complaints focus on returns, refunds and delivery rather than non-existent shops, though a few reviewers use the word scam over refund refusals. The Google Maps listing has only 6 reviews, all one-star, and it is not the online shop.
How long does NA-KD delivery take?
Customers report anything from 3 to 4 working days to more than a week. Some say orders took two weeks or longer, and one reported a parcel shipped on day 3 that had not arrived 13 days after ordering. Many Trustpilot and Google Play reviewers describe delivery as quick.
Can I return NA-KD clothes and how much does it cost?
Returns are possible, but customers report fees of about 5 to 10 euros, and 69 DKK in Denmark. Several reviewers say the 15 day window is counted until the parcel arrives at the warehouse. They also report refunds taking 3 to 6 weeks. Sitejabber reports are mostly older.
Does NA-KD reply to bad reviews?
Yes. NA-KD replied to 100% of the Trustpilot reviews read and 95.2% on Google Play. Sitejabber is only 12.4%. Replies are polite and templated, and usually invite the customer to contact support.
Is NA-KD worth the price?
Opinions are mixed. Many customers call the quality good for the price and rate it highly, with 59% five-star on Trustpilot. Others report poor fabric or fit and say the return fees add to the cost. Buyers unsure of size often avoid ordering for that reason.
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about NA-KD
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Brand replied to 100% of reviews
As of 16 Oct 2026
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Brand replied to 95% of reviews
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Brand replied to 0% of reviews
Google Maps listing: NA-KD
Rating data from Google · As of 16 Oct 2026
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