Trust Score 76/100 · 6 sources · 36,952 reviews · updated 16 Oct 2026
Mytheresa reviews
In short
Is Mytheresa legit?
Mytheresa scores 4.6 out of 5 on Trustpilot from 20,945 reviews, with 85% giving five stars and 9% giving one star. The App Store rating is 4.7 from 13,020 reviews and Google Play is 4.3 from 2,307. Smaller review sites are far harsher, with Sitejabber at 2.6 from 243 reviews and Reviews.io at 1.6 from 218 reviews.
Trust Score 76/100 from 36,952 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 36,952
As of 16 Oct 2026 · How we score
AI summary
Mytheresa scores 4.6 out of 5 on Trustpilot from 20,945 reviews, with 85% giving five stars and 9% giving one star. The App Store rating is 4.7 from 13,020 reviews and Google Play is 4.3 from 2,307. Smaller review sites are far harsher, with Sitejabber at 2.6 from 243 reviews and Reviews.io at 1.6 from 218 reviews.
- Shoppers report fast shipping and very careful packaging, often mentioning the yellow box and a thank-you note. Trustpilot has the most of these comments. Trustpilot
- Shoppers praise the wide selection of luxury brands, the sale prices and the sizes on offer. Several say they found pieces they could not find locally. Trustpilot
- Several reviewers describe helpful, personal support. One says a defective item was swapped quickly with a prepaid return pickup. Trustpilot
- Some shoppers say returns were easy and refunds came quickly. A few older Sitejabber and Reviews.io reviews say they expected the worst after reading bad reviews and were pleasantly surprised. Sitejabber
- Shoppers report after-sale disputes on expensive items. These include refusals to cover faults on bags and shoes, with 'wear and tear' given as the reason, and items arriving without parts such as a coat belt or a bag strap. Trustpilot
- Some shoppers report orders that were delayed, cancelled without explanation, or not delivered. Lost parcels and refunds that were slow or never arrived are also mentioned. Trustpilot
- Some shoppers say items arrived looking used or worn but were sold as new. Others allege fake goods on Sitejabber, and these claims are unverified. Trustpilot
- Support is described as slow, scripted or unresponsive in many negative reviews. Some loyal buyers say their VIP status was removed without explanation or that emails went unanswered. Trustpilot
- App users report freezing, slow loading, checkout glitches, repeated logins and payment methods being declined. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.6 / 5 | 20,945 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 13,020 | 16 Oct 2026 |
| Google Play | 4.3 / 5 | 2,307 | 16 Oct 2026 |
| 3.5 / 5 | 219 | 16 Oct 2026 | |
| Sitejabber | 2.6 / 5 | 243 | 16 Oct 2026 |
| Reviews.io | 1.6 / 5 | 218 | 16 Oct 2026 |
Delivery, returns
and support
How is Mytheresa delivery?
Many shoppers report delivery in about 4 to 7 days, including to the US, Australia, Israel and Malaysia, with parcels tracked and well packed. Other reviews report delays of several days, a five-day warehouse delay in a sale period, and orders shipped later than promised. Some report failed courier deliveries and lost parcels. A few older Sitejabber reviews complain of unclear customs charges. Newer Sitejabber reviews say import taxes were included at checkout.
How do Mytheresa returns work?
Shoppers often describe returns as easy, with refunds credited once the parcel arrives. Complaints involve refused exchanges after a return tag was cut, a returned parcel said to be lost, and only part of a refund paid. Faulty items are sometimes refused as wear and tear. Several reviewers say they were told to claim through the brand instead.
How is Mytheresa customer support?
Experiences are split. Some shoppers describe quick, personal help from a real person and a smooth replacement process. Others report unanswered emails, standard replies, long waits and rejected requests. Some Google Maps reviews of the Munich store criticise rude staff. That listing is a physical store, not the online shop.
How is Mytheresa quality?
Most positive reviews describe good quality pieces in perfect condition. Negative reviews describe damaged or defective items, a bag that looked used, and missing parts. Some Sitejabber reviewers claim fake items, but these are unverified. Some shoppers say Mytheresa did not treat product faults as its responsibility. One Trustpilot reviewer also reports problems with a resale trade-in and another reports a gift card security failure.
What customers say
about Mytheresa
Fast shipping and beautifully packed, felt extra special.
I ordered a Max Mara coat of more than €800 just to see that it arrived without the accompanying belt.
My return was processed as soon as it arrived their facility and that was within a week.
Be careful, they sell second hand articles as new!
Die neueste Mode schnell zu erwerben ist unkompliziert!
This app likes to freeze randomly while l am browsing/scrolling, and it happens with some frequentcy!
Questions about
Mytheresa
Is Mytheresa legit?
Most reviews describe real deliveries of genuine items. Trustpilot averages 4.6 from 20,945 reviews and the App Store 4.7 from 13,020. Sitejabber (2.6) and Reviews.io (1.6) are much lower, and some reviewers there allege scams or fake goods. These claims are unverified. Complaints are mostly about disputes after purchase.
How long does Mytheresa delivery take?
Many shoppers report arrivals in about 4 to 7 days, including international orders. Others report delays of several days, especially in busy sale periods, and a few report failed or lost deliveries.
Can I return Mytheresa items?
Many shoppers say returns were easy and refunded on arrival. Some report refused exchanges, lost return parcels or partial refunds. Items with faults can be disputed as wear and tear. Check the return conditions and keep proof of postage.
Does Mytheresa reply to bad reviews?
Sometimes. It replies to about 31% of Trustpilot reviews and 10% on Google Play, with templated, polite wording that points to a private message or email. Replies on Sitejabber (1%), Google Maps and Reviews.io are very rare or absent.
Is Mytheresa worth the price?
Many shoppers say sale prices are good and quality is high, with some finding items cheaper than elsewhere. Others call it very expensive or say they found lower prices on other sites. Value depends on whether you hit a sale and whether any after-sale issue is resolved.
Ask the agent
about Mytheresa
Try one of these:
Sources
- 517,736
- 4942
- 3213
- 2161
- 11,893
Brand replied to 31% of reviews
As of 16 Oct 2026
- 51,557
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Brand replied to 10% of reviews
As of 16 Oct 2026
- 5107
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Brand replied to 0% of reviews
Google Maps listing: MYTHERESA STORE
Rating data from Google · As of 16 Oct 2026
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