Trust Score 86/100 · 4 sources · 1,500,799 reviews · updated 16 Oct 2026
Moonpig reviews
In short
Is Moonpig legit?
Moonpig scores 4.3 out of 5 on Trustpilot from 598,053 reviews, with 73% giving five stars and 12% giving one star. App ratings are higher, at 4.8 on the App Store (755,735 ratings) and 4.74 on Google Play (146,886 reviews). Sitejabber is far lower at 1.62 from only 125 reviews, and most of those reviews are older.
Trust Score 86/100 from 1,500,799 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 1,500,799
As of 16 Oct 2026 · How we score
AI summary
Moonpig scores 4.3 out of 5 on Trustpilot from 598,053 reviews, with 73% giving five stars and 12% giving one star. App ratings are higher, at 4.8 on the App Store (755,735 ratings) and 4.74 on Google Play (146,886 reviews). Sitejabber is far lower at 1.62 from only 125 reviews, and most of those reviews are older.
- Reviewers say the site and apps are easy to use, with a large choice of cards for every occasion. This is the most common positive point in the Trustpilot, Google Play and App Store samples. Trustpilot
- Reviewers like the personalisation. They mention adding photos and text, good print quality and free stickers. One reviewer who left Funky Pigeon said they were staying with Moonpig for the card quality. App Store
- Many reviewers report cards and gifts arriving on time, with fast processing and quick posting. Some mention next day and earliest day options working as promised. Trustpilot
- Some reviewers say prices are fair, with good offers, free delivery deals and savings from the annual membership. One reviewer said a cancelled order was refunded quickly and kindly after they made a mistake. Trustpilot
- Reviewers say it is a convenient way to send cards to family who live far away, including overseas. They like not needing to find a stamp or postbox. Google Play
- Late or missed delivery is the biggest complaint. Reviewers report cards arriving days or weeks after a paid-for date, and some say cards never arrived. Flowers and gifts have also arrived late or in poor condition. On Sitejabber, 87% of the 125 reviews are one star, and many of them concern lateness. Trustpilot
- Reviewers object to paying postage more than once when a card and gifts go to the same address, even on one order. Others say postage costs have become too high. App Store
- Several reviewers say they were signed up to Moonpig Plus or a similar paid club without knowing. They describe it as hard to cancel, with no clear cancel link or phone number. Trustpilot
- Reviewers describe the support team as slow, hard to reach or unhelpful after a failed delivery. Some mention an AI chat that did not solve their problem, and some report no reply to emails. Trustpilot
- Some reviewers say cards and gifts are expensive. App users also report crashes, login problems and difficulty getting to checkout. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 598,053 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 755,735 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 146,886 | 16 Oct 2026 |
| Sitejabber | 1.6 / 5 | 125 | 16 Oct 2026 |
Delivery, returns
and support
How is Moonpig delivery?
Delivery is the most mixed area. Many Trustpilot, App Store and Google Play reviewers report on-time arrival, including next day service. A large share of the negative reviews report late, missing or wrongly addressed items, often for birthdays and anniversaries. Reviewers say a paid-for delivery date was not kept. Some blame Royal Mail, and others say the responsibility lies with Moonpig. Perishable items such as flowers are a particular worry when they are late.
How do Moonpig returns work?
Reviews say little about formal returns, because most items are personalised. Reviewers describe the usual fix for a lost or late card as a resend or a refund. One reviewer who made an error reported a quick cancellation and refund. Others report a partial refund only, a refused replacement for a damaged boxed gift, or a replacement that also failed to arrive. Sitejabber has few reviews, so this picture is limited.
How is Moonpig customer support?
Support gets mostly negative comments. Reviewers on Sitejabber, Trustpilot and Google Play describe slow replies, unhelpful chat, and no clear compensation after a failed delivery. Some reviewers say the first contact is an AI agent that could not resolve the issue. A few App Store reviewers report quick, kind help with cancellations and refunds. Sitejabber has only 125 reviews, so it is a small sample.
How is Moonpig quality?
Card print and finish are praised, with several App Store reviewers calling the quality high or excellent. Problems are mostly about packaging and handling. Reviewers report bent or creased cards, missing envelopes, a card arriving blank, deflated balloons, damaged gift boxes and poor flowers. One older Sitejabber review reports printing that was off the page.
What customers say
about Moonpig
Every card and gift has been received on time and in great condition.
Rolling subscription by stealth for Moonpig Plus which they insinuate into your bill and you cant cancel as there is no link, no telephone number.
Love moonpig cards . Great variety, very fast delivery, really like the photo options. Gifts are very expensive IMO.
My son‘s birthday card is nine days late.
Wrong card sent to my Granddaughter and zero compensation
Lots of cards to choose from- special ones for special events,easy to upload pics, personalise and easy to do.
Questions about
Moonpig
Is Moonpig legit?
Yes, reviews point to a real and widely used service. Trustpilot shows 4.3 out of 5 from 598,053 reviews, the App Store shows 4.8 from 755,735 ratings and Google Play shows 4.74 from 146,886 reviews. Some reviewers call it a fraud after a card did not arrive. Sitejabber is much lower at 1.62, but it has only 125 reviews.
How long does Moonpig delivery take?
Many reviewers report cards arriving on the chosen date, including next day delivery. Others report cards arriving days or even weeks late, or not at all, so reviewers suggest ordering well ahead for important dates. Some say a paid-for delivery date was missed.
Can I get a refund or replacement from Moonpig?
Reviewers report that Moonpig usually offers a resend or a refund when a card is lost or late. Results vary. One reviewer received a quick refund after cancelling an order, while others describe partial refunds, refused replacements for damaged gifts, or a resent card that also failed to arrive.
Does Moonpig reply to bad reviews?
Sometimes. Moonpig replies to about 50% of Trustpilot reviews, usually with a short apology and a note that it has contacted the reviewer. It replies to only 2.2% of Google Play reviews, using a template that points to live chat or email. It has not replied to any Sitejabber reviews.
Is Moonpig worth the price?
Opinions are split. Many reviewers say the quality, choice and personalisation justify the price, and some praise offers and the annual membership. Others call cards, gifts and postage expensive, and dislike paying postage more than once for items going to one address.
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