Trust Score 88/100 · 3 sources · 142,037 reviews · updated 16 Oct 2026
Modivo reviews
In short
Is Modivo legit?
Modivo holds 4.88 from 52,775 ratings on the App Store and 4.61 from 86,010 ratings on Google Play. The Google Maps listing is much lower at 3.5 from 3,252 reviews, with 34% one-star and 58% five-star. The app ratings mostly judge the app, so shop and service problems show up more in the written complaints and the Maps listing.
Trust Score 88/100 from 142,037 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 142,037
As of 16 Oct 2026 · How we score
AI summary
Modivo holds 4.88 from 52,775 ratings on the App Store and 4.61 from 86,010 ratings on Google Play. The Google Maps listing is much lower at 3.5 from 3,252 reviews, with 34% one-star and 58% five-star. The app ratings mostly judge the app, so shop and service problems show up more in the written complaints and the Maps listing.
- Customers report the app is easy to use and quick for shopping. Many short five-star reviews say it is simple and convenient. App Store
- Customers report a wide choice of products and brands. Some say they found the item they wanted easily, and praise the filters and size suggestions. App Store
- Several customers report fast, smooth order handling. One App Store review says the product matched its description and photos and arrived well packed. App Store
- Some customers report that products were genuine. One Google Play reviewer in Romania says a pair of sneakers bought online was original, while mall stores nearby sold fakes. Google Play
- Customers report slow or missing refunds. Examples include no money back 14 days after a return was accepted, cancelled orders refunded only after up to 2 weeks, and one Google reviewer who says a 140 euro refund never arrived. Google Play
- Customers report that support is hard to reach. They describe no reply to emails, a phone line that is not answered, a chatbot that does not help, and no contact button in the app. App Store
- Customers report wrong, damaged or doubtful items. Examples include women's heels instead of men's running shoes, two right shoes, scratched bags, defective shoes and suspected fake shoes. Google
- Customers report address and delivery problems. The shipping address was not saved in some orders, parcels went to the old address, one parcel was lost, and tracking in the app shows no information. Google Play
- Customers report app and marketplace frustrations. These include slow loading, cart and login errors during sales, gift cards not usable on partner items, and several separate shipping fees for one basket. App Store
Summary written by AI from 105 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| App Store | 4.9 / 5 | 52,775 | 16 Oct 2026 |
| Google Play | 4.6 / 5 | 86,010 | 16 Oct 2026 |
| 3.5 / 5 | 3,252 | 16 Oct 2026 |
Delivery, returns
and support
How is Modivo delivery?
Customers report mixed delivery experiences. Some praise fast order handling. Others report an 8 day delivery, a Friday delivery that slipped to Monday after an address mistake, and a lost parcel. Orders containing items from several partner shops can mean several shipping fees. Parcel tracking inside the app is described as poor. No standard delivery time appears in the data.
How do Modivo returns work?
Customers report that returns are accepted but refunds are slow. Reviewers describe waiting 14 days, 30 days or more with no refund, and one Google reviewer says a 140 euro refund never came. Others say orders were cancelled and refunds took up to 2 weeks. One App Store reviewer wants a size exchange option. Most return complaints come from a small number of written reviews, so the scale is unclear.
How is Modivo customer support?
Support is the most repeated service complaint. Customers report unanswered emails, a phone line with a long bot menu and an hour's wait, a chatbot that does not help, and rude phone staff. Some say the app and site have no working contact option. A few customers report help with address changes only by redirecting the parcel to a parcel locker.
How is Modivo quality?
Customers report mostly good products but with some serious misses. Praise covers genuine items and descriptions that match the photos. Complaints cover a wrong item sent, one shoe of the same side, defective shoes, scratched bags, paint damage on flip flops after two uses and suspected fake shoes. One customer says size information is not always reliable.
What customers say
about Modivo
Zamówienie zostało sprawnie zrealizowane, przesyłka dotarła dobrze zabezpieczona, a produkt był dokładnie zgodny z opisem i zdjęciami.
Łatwo się szuka i kupuje. Aplikacja łatwa, bez zbędnych udziwnień.
wszystko dobrze buty extra tylko otrzymałam dwa prawe buty
I ordered a 95 euro pair of men's running shoes and instead received a pair of women's high-heeled shoes that were even tacky to boot.
po odesłaniu go do zwrotu po 14 dniach od zgłoszenia zwrotu pomimo interwencji na infolini brak zwrotu pieniędzy.
if by chance something doesn't fit you, and you return the product to them and ask for a refund, be sure that you will never get your money back.
Questions about
Modivo
Is Modivo legit?
Modivo has high app ratings of 4.88 on the App Store and 4.61 on Google Play, and many customers report normal orders. The Google Maps listing is lower at 3.5, with 34% one-star reviews. Some customers call it a scam over missing refunds or a missing parcel. One reviewer reports genuine sneakers and another reports fake shoes, so experiences vary.
How long does Modivo delivery take?
The data gives no standard delivery time. Some customers report fast order handling. One customer reports delivery after 8 days, and another had an express order delayed by an address mistake. Orders from partner shops may ship separately with separate fees.
Can I return Modivo shoes and clothes?
Customers report that returns are accepted, but refunds can be slow. Reports include 14 days or more without a refund after an accepted return. One customer says a 140 euro refund never came. One reviewer wishes for a size exchange option.
Does Modivo reply to bad reviews?
Yes, often. Modivo replies to 58.4% of Google Play reviews and 60% of the Google Maps reviews read. The replies are polite and templated, and they ask the customer to email support. They rarely give a public resolution.
Is Modivo worth the price?
Few reviewers discuss price directly. Customers praise the wide choice of products and brands. Others dislike paid delivery, several shipping fees for one basket, and promo codes that did not work. Value depends on whether the order arrives right and any return goes smoothly.
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