Trust Score 83/100 · 6 sources · 380,846 reviews · updated 16 Oct 2026
MediaMarkt reviews
In short
Is MediaMarkt legit?
MediaMarkt shows a split picture. Trustpilot rates it 3.7 out of 5 from 52,689 reviews, with 57% giving 5 stars and 30% giving 1 star. The apps score much higher, at 4.75 on the App Store (202,709 ratings) and 4.69 on Google Play (118,184 ratings), while Reviews.io averages only 2.11 from 71 reviews. Customers report good in-store advice and complaints about late deliveries, hard-to-reach support and refund disputes.
Trust Score 83/100 from 380,846 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 380,846
As of 16 Oct 2026 · How we score
AI summary
MediaMarkt shows a split picture. Trustpilot rates it 3.7 out of 5 from 52,689 reviews, with 57% giving 5 stars and 30% giving 1 star. The apps score much higher, at 4.75 on the App Store (202,709 ratings) and 4.69 on Google Play (118,184 ratings), while Reviews.io averages only 2.11 from 71 reviews. Customers report good in-store advice and complaints about late deliveries, hard-to-reach support and refund disputes.
- Customers report friendly, knowledgeable staff and good advice in the stores. This is the most common positive theme in the recent Trustpilot reviews read, which cover a 200-review sample of 52,689. Trustpilot
- Customers like the app. Google Play averages 4.69 from 118,184 ratings, and 81% of them are 5 stars. Reviewers call it simple, clear and quick to use. The App Store average is 4.75. Google Play
- Customers report good prices and promotions, such as the VAT (Mehrwertsteuer) campaigns and special offers. One reviewer says even a heavily discounted promotional item arrived quickly. Trustpilot
- Customers value ordering online and collecting in a store, plus being able to check stock and return items in person. They also like having a physical store with a wide selection. Trustpilot
- Some customers report problems solved without fuss. One got discontinued headphones swapped for a newer model. Another reviewer in an older review had a phone exchanged the next day. Trustpilot
- Late or missing deliveries are the most common complaint. Customers report orders still not shipped weeks after the promised date, cancelled orders, wrong items sent and delivery staff behaving rudely. Several recent October 2026 reviews describe this. Trustpilot
- Customers report that customer service is hard to reach and unhelpful. They describe repeated calls, templated email answers, callbacks that never come and no order status updates. Trustpilot
- Refund and return disputes come up. Customers report a refused return of AirPods, a refused TV return after one day, and refunds delayed for weeks or months after cancellation. Trustpilot
- Customers question pricing fairness. Some report prices raised just before the 19% promotion, an item cancelled and relisted about 150 euros higher, and app prices above shelf prices. Others say new items cost more than rival shops. App Store
- App faults and thin store staffing are also reported. The app crashes, runs slowly, fails with a VPN and loses coupons. In stores, customers report few staff, long waits and staff who ignore customers. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.7 / 5 | 52,689 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 202,709 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 118,184 | 16 Oct 2026 |
| 4.1 / 5 | 7,192 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 1 | 16 Oct 2026 |
| Reviews.io | 2.1 / 5 | 71 | 16 Oct 2026 |
Delivery, returns
and support
How is MediaMarkt delivery?
Delivery is the weakest area. Recent Trustpilot reviews describe a fridge and washing machine ordered on 2 October and due on 8 October that had not arrived by 15 October. Another describes a TV ordered on 25 September with no delivery by 16 October. Google Play and App Store reviewers report pre-orders and games shipped late, and one blames a switch from DHL to DPD. Customers also describe a wrong laptop and delivery crews who were rude. A few customers report fast delivery, including a promotional item. Reviews.io includes some orders placed with MediaMarkt Spain, so those delays may not apply to Germany.
How do MediaMarkt returns work?
Experiences are mixed. Some customers report easy exchanges, such as discontinued headphones replaced with a newer model without trouble. Others report refusals. One says AirPods were refused within the advertised return period because they had been activated. Another says a TV with a screen fault was refused in store after one day. Several Reviews.io reviewers report refunds taking weeks or months, and one got money back only through their bank. Some of those orders were placed with MediaMarkt Spain.
How is MediaMarkt customer support?
Customers report poor phone and online support. Reviewers describe calling 15 times without a fix, repeating their story at each call, waiting for callbacks and receiving standard emails. One says the app shows no order status updates. In-store help is rated better. Some reviewers praise staff who solved urgent problems, though others report ignored customers and long waits.
How is MediaMarkt quality?
Reviews say little about the products themselves, since MediaMarkt resells other brands. Complaints centre on damage and faults at delivery, such as a damaged fridge, a TV with a cracked or clouded screen and a leaking dishwasher. Repair handling draws criticism, including an e-scooter left more than 3 weeks before being forwarded for repair. One App Store reviewer says quality is always great.
What customers say
about MediaMarkt
Mediamarkt verfügt immer wieder über hochkompetente Mitarbeiter. Sehr gute Beratung. Gerne wieder.
Bestellung von Kühlschrank und Waschmaschine am 2. Oktober getätigt, sollte am 8. Oktober geliefert werden. Ist am 15. Oktober immer noch nicht da, was soll das?
Habe zur Mehrwertsteuer Aktion Laptop bestellt.Nach einer Woche immer noch nicht da,nachgefragt.Angeblich Gerät zur Zeit nicht vorrätig.
Eine super App um sich zu informieren, zu suchen und zu kaufen.
Kopfhörer ausgetauscht bekommen trotz Auslauf Modells Ohne große Probleme gegen ein neueres Modell ersetzt bekommen
I ordered an expensive coffee machine from them and instead I received a box of some lost mail. After I told them about this, they refused to refund me
Questions about
MediaMarkt
Is MediaMarkt legit?
Customers report that MediaMarkt is a real retailer with physical stores and a large customer base. Trustpilot shows 3.7 out of 5 from 52,689 reviews, and 57% are 5 stars. Complaints mostly concern late delivery, support and refunds. One recent Trustpilot reviewer alleges a prepaid service was not carried out. Reviews.io is lower at 2.11 from 71 reviews, and some of those relate to other MediaMarkt country sites.
How long does MediaMarkt delivery take?
The data gives no standard delivery time. Some customers report quick delivery, including a discounted promotional item. Many others report orders running one to three weeks past the promised date. Examples include a fridge and washing machine due on 8 October and still missing on 15 October, and a TV due on 29 September and still missing on 16 October.
Can I return MediaMarkt electronics?
Customers report mixed results. Some had headphones or a phone exchanged easily. Others report refusals, such as AirPods rejected because they had been activated and a TV refused after one day. Refund delays after cancelled orders also appear in Reviews.io. Keep your receipt and the return terms from your order.
Does MediaMarkt reply to bad reviews?
Yes, often. The reply rate is 72.5% on Trustpilot, 80% on the Google store listing and 39.7% on Google Play. It is 0% on Reviews.io and Sitejabber. Replies to complaints are templated and ask customers to email bewertung@media-saturn.com with the platform name in the subject line. Some negative reviews get no reply.
Is MediaMarkt worth the price?
Opinions are split. Customers praise special prices and VAT promotions. Others say prices are higher than competitors, that refurbished items cost more than new ones, or that prices were raised just before a promotion. One Sitejabber reviewer says prices dropped about 40% the month after buying. The Sitejabber evidence is a single review.
Ask the agent
about MediaMarkt
Try one of these:
Sources
- 530,239
- 43,625
- 31,385
- 21,472
- 115,968
Brand replied to 73% of reviews
As of 16 Oct 2026
- 595,808
- 415,407
- 33,125
- 2803
- 13,036
Brand replied to 40% of reviews
As of 16 Oct 2026
- 53,705
- 41,901
- 3759
- 2238
- 1589
Brand replied to 80% of reviews
Google Maps listing: MediaMarkt Berlin-Mitte (im Alexa)
Rating data from Google · As of 16 Oct 2026
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