Trust Score 71/100 · 6 sources · 412,321 reviews · updated 16 Oct 2026
Mango reviews
In short
Is Mango legit?
Mango scores very differently by source. The App Store shows 4.81 from 325,526 ratings and Google Play shows 4.48 from 78,423 ratings. Trustpilot shows 1.3 from 6,244 reviews (85% one star), Sitejabber 2.27 from 226 reviews, and BBB 1.2 with a D- grade and 68 complaints in 3 years. Customers report liking the clothes but often describe slow delivery and slow refunds.
Trust Score 71/100 from 412,321 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 412,321
As of 16 Oct 2026 · How we score
AI summary
Mango scores very differently by source. The App Store shows 4.81 from 325,526 ratings and Google Play shows 4.48 from 78,423 ratings. Trustpilot shows 1.3 from 6,244 reviews (85% one star), Sitejabber 2.27 from 226 reviews, and BBB 1.2 with a D- grade and 68 complaints in 3 years. Customers report liking the clothes but often describe slow delivery and slow refunds.
- Customers report good clothing quality and design for the price. Several long-time customers say few items have been defective. App Store
- The mobile apps are rated highly. The App Store average is 4.81, and 76% of Google Play ratings are five stars. Reviewers call the apps easy to use. App Store
- Customers report friendly, helpful staff in physical stores, with named praise for store teams in the UK, Italy, Belgium and Spain. Trustpilot
- Some customers report fast online delivery, including a full order in 48 hours and an order arriving earlier than the stated date. Trustpilot
- Customers report fashionable, affordable pieces. Google Maps store listings average 4.1 from 1,897 reviews, and 50% are five stars. Google
- Refunds are slow or never arrive. Customers report waiting from 11 days to 2 months after a return or cancellation. Some say they were told 12 business days and it took far longer. Trustpilot
- Online delivery is slow and tracking is unclear. Customers report waits of 2 to 3 weeks, shifting delivery dates and a warehouse incident message. Trustpilot
- Customer service is hard to reach. Customers report chatbots, calls and emails that go unanswered, and no direct email or phone route. Trustpilot
- Orders are sometimes cancelled, incomplete or wrong. Customers also report parcels marked delivered that never arrived. BBB
- The app has login loops, checkout errors and address field problems. Customers report password resets that do not work. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.3 / 5 | 6,244 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 325,526 | 16 Oct 2026 |
| Google Play | 4.5 / 5 | 78,423 | 16 Oct 2026 |
| 4.1 / 5 | 1,897 | 16 Oct 2026 | |
| Sitejabber | 2.3 / 5 | 226 | 16 Oct 2026 |
| BBB | 1.2 / 5 | 5 | 16 Oct 2026 |
Delivery, returns
and support
How is Mango delivery?
Customers report mostly slow online delivery. Reviews describe waits of 10 days to 3 weeks, changed delivery dates and a warehouse incident message in September 2026. A few customers report delivery in 48 hours or ahead of schedule. Several want clearer tracking and delay emails. BBB complaints include parcels marked delivered but not received.
How do Mango returns work?
Returns are the weakest area. Customers report refunds taking weeks to months, a stated 12 business day wait, and returns shipped to Spain taking over a month. Some say the 30 day window is strict and price adjustments are refused. Some customers say a return was refused or only store credit was offered. One Trustpilot reviewer says an in-store return was refunded within 2 hours, and older Sitejabber reviews describe easy returns.
How is Mango customer support?
Customers report poor support. Common themes are unanswered emails, chatbot loops, phone lines that do not connect and repeated calls without a refund. A minority praise helpful agents, including a French Trustpilot reviewer whose delivery problem was handled professionally. Some Google Play reviewers also call support very good.
How is Mango quality?
Customers generally report good quality and attractive design for the price. Complaints are less common and cover sizing differences, a dress that shrank, a poor seam on a jacket and a few defective items. One Sitejabber reviewer compares the quality favourably with Zara, and another says it holds up better in the wash.
What customers say
about Mango
I bought an item, then I changed my mind and canceled the order before it was shipped. They said that I would receive my refund within 12 business days.
Ordinato un tailleur online, arrivato in anticipo rispetto alla data comunicata. Ottima esperienza d'acquisto. La qualità è molto buona. Consiglio!
Llevo muchísimos años siendo cliente de esta marca, y son muy pocas las prendas que he tenido con defectos o de mala calidad.
llevo 16 dias esperando aún por pedido online parece esto shein
I returned a skirt and they never refunded me. Every time I call CS they say they will process it and never provide a transaction number for the refund.
The store itself is beautifully laid out, but what truly stood out was the outstanding service I received.
Questions about
Mango
Is Mango legit?
Customers report receiving real orders and liking the clothes, and Mango has physical stores in several countries. Trustpilot shows 1.3 from 6,244 reviews and BBB gives a D- grade, mostly over refunds and support. Delivery has been slow, and a few BBB complaints say parcels marked delivered never arrived. Both apps rate it above 4.4.
How long does Mango delivery take?
Customers report anything from 48 hours to about 3 weeks. Recent reviews mention waits of 10 to 21 days and a warehouse incident causing delays. Several customers say tracking is unclear.
Can I return Mango clothes and how long do refunds take?
Returns are possible, but customers report refunds taking from 12 days to 2 months. Some say items returned by post went to Spain and took over a month. Others report a strict 30 day window and refusals to adjust prices. An in-store return was refunded within 2 hours, according to one Trustpilot reviewer.
Does Mango reply to bad reviews?
Rarely. Google Play shows a 32.3% reply rate, with short template answers. Trustpilot, Sitejabber, BBB and Google Maps show 0% replies. The App Store reply rate is not given.
Is Mango worth the price?
Customers mostly say yes on the product itself. They praise quality, design and affordable pricing, and App Store ratings average 4.81. The risk is the service around the order: slow delivery, slow refunds and hard-to-reach support. Buying in store avoids most of these complaints.
Ask the agent
about Mango
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Sources
- 5440
- 4159
- 3113
- 2228
- 15,304
Brand replied to 0% of reviews
As of 16 Oct 2026
- 559,586
- 47,799
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- 21,538
- 14,669
Brand replied to 32% of reviews
As of 16 Oct 2026
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Brand replied to 0% of reviews
Google Maps listing: MANGO
Rating data from Google · As of 16 Oct 2026
Brand replied to 0% of reviews
BBB grade D-, 68 complaints in 3 years
As of 16 Oct 2026
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