Trust Score 75/100 · 4 sources · 29,006 reviews · updated 16 Oct 2026
Lyko reviews
In short
Is Lyko legit?
Lyko is rated 4.76 on the App Store from 12,449 ratings and 4.0 on a Google Maps store listing from 66 reviews. Trustpilot shows 2.7 from 16,491 reviews, but its star counts do not match that figure: 67.9% are five-star, 8.5% are one-star, and the distribution averages about 4.3. Google Play has 158 reviews and no overall rating.
Trust Score 75/100 from 29,006 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 3
- Ratings counted
- 29,006
As of 16 Oct 2026 · How we score
AI summary
Lyko is rated 4.76 on the App Store from 12,449 ratings and 4.0 on a Google Maps store listing from 66 reviews. Trustpilot shows 2.7 from 16,491 reviews, but its star counts do not match that figure: 67.9% are five-star, 8.5% are one-star, and the distribution averages about 4.3. Google Play has 158 reviews and no overall rating.
- Customers report that customer service fixes problems. Several describe a missing or wrong item being replaced without fuss, and one says chat helped within seconds. Another says a reply came the day after an evening email. Trustpilot
- Many customers report fast delivery. Examples include an order placed on a Friday that arrived on Monday, parcels arriving earlier than the stated date, and quick pickup-point deliveries. Trustpilot
- Customers praise the wide range and low prices. They mention frequent discounts, and several say prices are lower than at competitors. Trustpilot
- Store staff are described as helpful and friendly. One reviewer also notes a clean venue, and another says staff suggest products from the web store. Google
- Some customers like the app for checking in-store stock, reading product reviews and finding discounts. Others call the community friendly. Google Play
- The app is the most common complaint. Customers report frequent crashes, slow loading, being logged out, and a video ad on every launch. This runs through the Google Play and App Store reviews read. Google Play
- The points shop is criticised. It only exists in the app, points cannot be used in store or online, and it cannot be sorted by points. Some customers say the rewards are weak compared with competitors. Google Play
- Customers report missing, empty or wrong items in parcels. Some say the brand then refused help or never answered the complaint. One reviewer reports being invoiced for an item that was not sent. Trustpilot
- Some customers report slow dispatch or delivery. Complaints include orders not packed after several days and express delivery taking weeks. Carriers named include Instabox, HeltHjem and City Mail. Trustpilot
- Smaller recurring complaints are an email unsubscribe that is hard to complete, the Qliro payment option with credit checks, and a difficult return process in Norway. Two customers say the app shows higher prices than the website. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.7 / 5 | 16,491 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 12,449 | 16 Oct 2026 |
| Google Play | No star rating | 158 | 16 Oct 2026 |
| 4.0 / 5 | 66 | 16 Oct 2026 |
Delivery, returns
and support
How is Lyko delivery?
Delivery experiences are mixed. Many customers report quick delivery, sometimes ahead of schedule. Others report orders waiting for days before dispatch, express delivery that was not fast, and parcels delayed or lost with carriers such as Instabox, HeltHjem and City Mail. Some reviewers say delivery was slow in the past and improved.
How do Lyko returns work?
The data on returns is thin. One Norwegian customer gave one star because no return label is included and the QR code process at HeltHjem drop-off points did not work for them. Another customer had a return not registered, and a phone call to customer service fixed it. No other source says much about returns.
How is Lyko customer support?
Customers are split on support. Many describe friendly, quick help, with replacements sent for missing or wrong items. Others report email going unanswered for days or months, being ignored after reporting a faulty product, or being refused help over missing contents. One customer says chat was much faster than email.
How is Lyko quality?
Product quality gets little direct comment. Customers praise specific products such as a mascara and hair care ranges, and one Google reviewer calls quality good enough. Complaints are about handling and packaging. These include leaked products, a dented tin, a hair dye that gave a very different colour, and testers sold by mistake. Authenticity is not discussed.
What customers say
about Lyko
Skickade mail på kvällen och fick svar vid lunch dagen efter. Inga konstigheter alls, de skickar ny vara och låter mig behålla den felaktiga.
Tilasin syyskuun lopulla 3 tuotetta, joista vain 2 minulle lähetettiin ja lasku kuitenkin kaikista kolmesta.
Jag är den största Lykosupporten, ni är bäst. tyvärr är inte appen det. Den kraschar HELA tiden
Ett brett sortiment till bra priser. Bra kundklubb,och kundsupport som få kan jämföra sig med.
Man kan inte sortera poängshoppen utifrån mängd poäng som krävs för produkterna, så man måste scrolla genom HUNDRATALS produkter
Helpful and friendly staff. Nice and clean venue. Underwhelming selection of products for men.
Questions about
Lyko
Is Lyko legit?
Lyko appears to be a real, large retailer. Trustpilot lists 16,491 reviews, with 67.9% five-star and 8.5% one-star, and the App Store rating is 4.76 from 12,449 ratings. The Trustpilot headline of 2.7 does not match its own star counts. Some customers say they worried because of bad reviews but received the right goods on time. Others report missing or wrong items and slow complaint handling.
How long does Lyko delivery take?
Customers report anything from next-working-day arrivals to waits of a week or more. Many praise fast delivery. Others report slow dispatch, express orders that were not fast, and carrier delays. Delivery data is anecdotal and varies by country and carrier.
Can I return Lyko products?
Returns are possible, but the review data is thin. One Norwegian customer says the process is hard because no label is included and the HeltHjem QR code step failed for them. Another had a return fixed by phone after it was not registered. Check the return terms on the Lyko site.
Does Lyko reply to bad reviews?
Yes, in most cases. The reply rate is 75% on Trustpilot and 98.1% on Google Play. The Google Maps listing has a 0% reply rate. Replies are polite and templated, and they usually direct unhappy customers to customer service.
Is Lyko worth the price?
Many customers say prices are good, often lower than competitors, and they mention frequent discounts. A few disagree. One says other retailers have better benefits, and two say the app showed higher prices than the website. The points shop is widely criticised as weak value.
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